Hertz Rent A Car

Horrible customer service in folsom now. John at the counter has no personable skills whatsoever. No is the first thing that comes out of his mouth. You guys must pay him minimum wage because he definitely is bottom of the barrel. The funny thing is that he’s not even worth that much. If hertz wants to «win» their contests for this location they better give him the heave Ho. The funny thing is that he was begging the next customer to give him a good review. He never bothered to ask me.

Extremely poor customer service. Agents have bad attitudes and are not willing to help. I called to reserve a car 10 days prior to pick-​up, verified my reservation one week ahead and the day before. I arrived on the pick-​up morning and was told there was not a car available for me. After 10 minutes of talking with a rude and flippant agent he suddenly found a Camry for me to use. The car was fine, but the process with Hertz in Folsom was not good.

NEVER USE THESE ASSHOLES… they tack on fees on fees upon fees. We got TWO «ADMINISTRATIVE» fees for two violations… one of which was removed since we were deemed not at fault. If you have any toll or parking violation, they tack on $ 30 for each one. So basically a $ 40 parking ticket turns into $ 70 and a toll fee, which we weren’t at fault for would have been another $ 70. So we’re paying over $ 100 now due to $ 60 in fees assesed by Hertz. Administrative fee over 2 months later for something that was already paid. Smh…

Not sure about all the bad press, but my overall experience was just fine. After reading the reviews the day before I decided to call and find out what the earliest I could be there pick it up (planning for the worst) and the guy on the phone pretty much told me it should be ready right when they opened and if there was a line to let them know I am Hertz Gold. Got to the shop the next day (a little hard to see from the road, it’s in a strip mall), and was second in line. They got the first guy wrapped up pretty quickly and had me out of there in just a few minutes. The car they gave me was fine except a hazy front window, and got me to Reno and back without a problem. Returning the car the next day was just as easy. Everyone I encountered at this location was very friendly — can’t say that about the location at the airport. I won’t hesitate to rent from this location again.

After reading these bad reviews, I’m thankful I had such a great experience with Alex. Maybe he’s new? Anyway, my friend Gypsy and I, rented a car for a week. He was extremely knowledgable, helpful and accommodating. He really went above and beyond for us. If you come to this location, make sure you ask for him.

needed to rent a car to drive to Denver Aug 13 – 19. On the internet the weekly price for a Hertz rental was reasonable and with my AAA discount it was about $ 10 cheaper than the other choice in Folsom — Enterprise.
Prior to picking up the car on Aug 12 I went to this Unilocal page and it scared me, but I decided to go with my reservation.
Aug 12 was a Wednesday, I had put on the internet reservation that I would pick up the car at noon, in preperation for leaving for Denver on Thursday at 5 AM. I got a call from Hertz that morning informing me that they were closed from noon to 1 PM for lunch. I’m like what the ???, Is this Mexico? Are we taking siestas now?
At any rate I arrived at the office to pick up the car at 1 PM. The attendant handed me some paperwork and took me to the car, she had told me the tank was full and it was to be returned that way. First thing I noticed was that the tank wasn’t full and then I did an inspection and noted some damage, something she hadn’t done with me. I walked back in the office and said the tank wasn’t full and asked if we were going to document the damage. She said the damage was already documented. I asked to see the paperwork, she looked irritated by my request. After 15 minutes another worker shows up and she tells me he will document the car damage «just for me». The worker and I went out and I watched him document the damage I pointed out and that the fuel was only ¾ full. I signed the paperwork and left.
That night at 6PM my wife asked me to go to the store. I took the rental car a Dodge and left. Almost immediately the air conditioner acted up and started blowing extremely hot air out the vents, the car wouldn’t go over 25 MPH, there was a light on the dash saying the brake was on but it wasn’t. I got to Bidwell and managed to pull the car into an medical office parking lot. I called my wife and she came to get me. By the time I left the car wouldn’t start, was making weird electrical noises when I tried to turn it over.
We went and picked up the items I was supposed to get then stopped by the lot where the car was. This time I tried to start it, and it started right up but was still blowing hot air out the vents with weird warning lights on. I knew I couldn’t take such an unreliable car anywhere on a trip but was unsure as to what to do. My wife thought it best to leave the car in the lot rather than try and get it home. So I left the key in the glove box and the paperwork in the seat with the car unlocked. My plan was to call Hertz and let them know where the car was. I wasn’t sure if they would be able to start it or not.
I went home and made internet reservations with Enterprise for 8Am, pushing back my start time 3 hours — critical set back on a day I had planned to drive all the way to Grand Junction, Colo.
At around 10 PM I started worrying about leaving the car unlocked with the key inside. I told my wife, if someone finds that car and key and steals it, we are probably in a lot of trouble. So we went back to the car with the intent on driving it to our home and calling Hertz to pick it up.
We got to the lot and started the car, I eased it into drive, got to the Bidwell intersection at the end of the lot, made a left hand turn into the fast lane on Bidwell and there the car grinded to a stop again. ON BIDWELL, in the FAST LANE, AT NIGHT, with tail lights that were getting dimmer and dimmer. I called AAA and the Folsom PD. Folsom PD showed up and put their car behind the Hertz car for safety. (HUGE SHOUT OUT THE GREAT POLICE FORCE IN FOLSOM) A
On Thurs morning I picked up the Enterprise car and as I was leaving I called the Hertz lady again. She was very apologetic, she said she had been in the car and saw how the electrical system was dead. She said she had voided the contract, I would be getting my already charged credit card, reversed. I told her I had used up a AAA tow on their car and felt like I should be compensated for that. She said she couldn’t give me money but she could give me a $ 100 gift certificate. I said right now Hertz wasn’t at the top of my list for rental cars but that I would take the certificate. She said the charges would be reversed within couple days ($ 157 from when I rented the unit on the internet and an $ 84 dollar charge on Aug 12 for who know’s what) and that the gift certificate would be in my e mail as of Aug 18.
Had the story ended here I would give Hertz a 3 star rating — cars break down, I get that. However nothing the lady told me Aug 13 has happened. I called her back Aug 20 and she passed me on to corporate to try and reverse these charges, and there has been no gift certificate mailed to my e mail. I called corporate to try and reverse these charges, and there has been no gift certificate mailed to my e mail. and the charges are still on my card.

The worst rental car service you can expect. This place is worth being shut down. First while renting, there was Only one person in front of us and it took them 1 hour to give us a car and this is with a reservation we already had. While returning the car I see the the doors are closed and not even a note saying they are out. Waited more than an hour. This is the most disgusting place to rent a car. Have no words to tell how terrible they make you feel. Worst worst worst!!!

The front desk woman was extremely helpful. I agree that this place is understaffed — I felt bad that she was trying to assist us, answer phone calls, and process people returning calls all by herself. We called in advance about a car rental, which we were told we could come in and do. Perhaps we weren’t clear that we wanted it for this day. When we got there, we were told we may not have a car available. As this would have ruined our plans as visitors from the East Coast, we were clearly downtrodden. However, this staff member went out of her way to call and try to get a car cleaned right before closing so that we had something to drive. She was very pleasant to work with and maintained composure even with a line of customers, some of whom were not particularly patient or kind with her. She alone gives this place extra stars. Advice: CALL AS FAR IN ADVANCE AS POSSIBLE, and clearly state you are looking for availability on that day.

Doesn’t matter if you’ve booked the same day or a month in advance. They will never have your vehicle and give you sh*t for expecting them have it. Staff will mention the car is at the airport location with an apathetic attitude and they won’t have your car till the next day. You’re screwed if you actually have to get somewhere the same day. Never again.

Sorry to add to the pile of poor reviews, but this Hertz location has earned it! They seem to be understaffed, which accounts for the «hiring“sign in the window. B&J Auto Body was on hold, waiting for a phone rep, over eight minutes! I finally just walked over to Hertz, then stood I line another 20 to 25 minutes, while one representative checked customers/​cars in and out.
When I was assigned a car, the rep had no time to go over the car with me, so I photographed the damage in case it came up later. The car was a 2015 Hyndai Sonata, and was FILTHY! It had a smear of hard sugar, about 4 inches wide, down the inside of the driver side window which made changing lanes risky, at best. I removed what I assume was «candy,» with the razor blade and a hot soapy rag.
I discovered the next day that one of the backup lights didn’t work, so I returned the car Hertz and let them know that it was not safe to drive until that fix was made.
I swapped the Sonata out for a 2013 «full-​size» VW Passat and lost multiple IQ points as I bumped my head getting in and out of it several times.
I think the team at this Hertz location needs to be beefed up, so they can do the job right. I don’t fault the staff, and think the management needs to step up their game — get it together Hertz!
UPDATE 8÷14÷15: Hertz had the nerve to charge me $ 20 to vacuum the rental, when it was returned! I was provided a filthy car, then ultimately charged to have it vacuumed. I was told that someone left a voicemail for me to advise I was being charged (not true) and I am still waiting for the return call from the supervisor-​which I assume will never come!
Given the choice, I will not be doing business with Hertz again!

I would rather walk uphill both ways barefoot over hot fucking lava than listen to this hold music. This place is a joke. You call and they just put you on hold for 10 minutes and the automated system then answers and asks for an extension and hangs up.

Reserved a car to take on a one-​way trip to the airport. When I got there, there was a line of agitated looking people milling around the front desk. I was in line for about 20 minutes before an employee came by to acknowledge that I was there. A couple of people that I had talked with had already been waiting for 2 hours before I got there. Apparently, this location had no cars available for the people that had reservations. There were 4 people working that day, and while they seemed polite and weren’t just standing around, it was hard to tell if they were just trying to look busy or not. The cars that they did have were being used to ferry people around to wherever their car happened to be located. Luckily the car I reserved was there (being used as a ferry), but they did not have time to clean or vacuum it so after waiting for almost 2 hours I was given a dog hair covered SUV and went about my day.
Two and a half weeks later I returned from my trip and got another one-​way rental that was to be dropped off at this location. I stepped inside and was greeted by the familiar sight of agitated people milling around the front desk. Surprise, surprise, they had been waiting for two hours for their car. No one was working at the front desk when I got in and it took 30 minutes of waiting before an employee showed up. Luckily my return was then handled really quickly, probably because it was quick and they wanted me out of there ASAP.
The lady who I assume was in charge both times I was in appeared to be apologetic and polite, but also frazzled and over-​whelmed. I really don’t understand why this location didn’t have the cars that were reserved on hand or enough people on hand to work the desk.
Also this location is neighbors with a gym, who was kind enough to mount their giant speakers onto the shared wall. So if you love listening to just the distorted beat from Ke$ha’s greatest hits while you sit around for a couple of hours, then this is your place

Made a reservation. Showed up and waited. This place is terrible. No one is happy. Service is horrible. Waiting 20 min for a car. Car is out of gas and dirty. Hertz please fix this place!

I really should have read the comments here before I rented a car, but I was in a jam with a broken down car. In short, we couldn’t drop our car off on a Sunday (never explained to me) and had to go to a diffferent location to do so the next day. Our rental charge went from $ 93 to $ 283. I think I now know why they don’t have a drop box…

The place told us 5 minutes and took 1 hour. Worst place to go and dirty cars. I would not rent from this place!!!

If I can give zero start I would. This location staff really has problem understanding customers. I have been there as Intel business trips are usually booked with them. 3 times they marked fuel gauge full while it was not full and I had to fight while returning. Also, one time I got stuck in traffic and got half an hour late returning. I did call and clarified about traffic jam on 50. The staff person at desk tried charge me. I told him that usually hertz do not do that with gold member. He got pissed off and told me that if I try to tell him what he should do he will definitely charge me much more.
If this is the way you treat corporate gold customer than I can think what they will do with normal folks.
I have stopped using hertz and started using taxi as any ways business trips are paid by employer. Why would I face this kind of embarrassment if my employer is paying.

I’ve rented cars at this Hertz location at least a dozen times over the past two years. I’ve always had reservations, and they’ve always had the type of car I’d reserved. Their prices are unbeatable, the staff are fast and very friendly, and the cars are clean inside and out, typically with ½ to ¾ tank of gas. I’ve done business with other rental companies, and other Hertz locations. This one is by far the best.

It was determined that I needed to leave my car with a body shop to have some repairs made as I had been rear ended. I was informed at the body shop (B&J Body Shop-​HORRIBLE) AAA uses Hertz right around the corner for rental cars. The body shop called Hertz to help me get a rental and after a few tries, got someone on the phone to request a pickup for a customer (me).
A gentleman arrived, with no indicating information that he was truly from Hertz, but said he was from Hertz. The gentleman opened the door for me to get into the car to drive to the store to pick up my rental and that is when I began to smell the worst BO I’ve ever smelt. This made the car ride less than pleasurable; luckily it was a short ride.
I got inside the Hertz store and music was blaring so loud I could hardly think let alone hear. I later realized this was the hip-​hop dance class next door. I took a look around the store while waiting for the other customer to be finished being helped (by 2 people) and noticed that the store was disgusting. There were items that should have been hung on the wall propped up against the wall in lieu of hanging. There were stains (the size of plates) all over the floor. The walls were filthy. There were what looked like could be workers coming and going but you couldn’t really tell they worked there other than they were going into what looked like employee only areas.
Finally, my turn to be helped. The lady was pleasant and kind. THAT IS THE ONLY POSITIVE THING ABOUT THIS EXPERIENCE. She started asking if I wanted a car comparable to mine and I indicated that I thought that is what my insurance covered; however, I would take what ever was truly covered by my insurance as I just need to get around town and to and from work for a few days. She told me she needed to go check the gas in a car. She returned a few minutes later and asked if it was okay that the car had a quarter tank of gas. I advised that I’d prefer a car with gas. She indicated that this was the only car they had cleaned and ready to go. I said for the sake of time (I was on a lunch break) that the car with limited fuel would be fine so I could get on my way. She offered the additional insurance. I declined. We then headed out to the car. The car was just that, a rental car. It did not appear to be clean though. However, I needed to get back to work. We did the walk around of the exterior, signed the papers, and I was on my way.
I got into the car, and this is where the real horror began. The car smelt like a mixture of rotten fish, hot leather, new car smell, and urine. I rolled down the windows to try to clear out the scent hoping it was a fluke (big mistake). I then looked down at the dash to see where I was on gas and realized that her «quarter of a tank» was truly 1 bar to empty. I headed straight to the gas station.
As the next few days went on, the smell just wouldn’t go away or get better and was only emphasized with the summer heat here. On Thursday, I set my laptop bag in driver-​side back seat and headed to work. When I went to retrieve my bag upon arrival to work, that is when I realized where the smell must be coming from. I pulled my bag out and looked at the seat. The seat was black with these white dots and in the shape of two legs spread, you could see that someone had clearly uninitiated on the rear seat on the driver-​side. I was incredibly disgusted but knowing my car would be ready the next day, I kept the car with intentions of writing a detailed email to Hertz management in addition to this review to warn other customers.

Called the day of and rented a Nissan Altima. Crystal was very friendly and helpful. She patiently discussed with me a mid-​size or standard sized car that I was debating would be better for my trip. She made the rental experience very easy and pleasant. The car’s exterior was in good condition but the inside could have been cleaner. Console was dusty and seats were a bit dirty. It drove well the entire week. Rental process was relatively quick (5min wait/5−10min checkin) but probably because I already have a Gold profile in their system. Otherwise it can take awhile to enter all the data they need. This facility can get busy so as long as you plan ahead I would recommend renting from this location.

I just went in to rent a car and it was so fast and easy that I HAD to write a review (and, as you can see, I rarely review). Anyhow, I was in an awful accident last week and have been dealing with it for the past 7 days. It was nice to go in to Hertz and have it be so convienent and easy. I walked in and Kristie was at the front desk and helped me. I gave her my insurance info. and my ID and I was out the door in literally 10 min.‘s. My rental car was totally fine, just washed and clean… and kind of cute.
I hope the returning of the car process is just as easy. :)