Leslie’s Swimming Pool Supplies

My Polaris 360 sweeper would not back up while sweeping the pool, but worked perfectly if I kept pulling the hose and backing it myself. I called Leslie’s and they said they were look at it out for free. When I brought it in they recommended the parts that needed to be replaced. They charged $ 150, and when I got the sweeper back it still would not back up. I called and they said «Oh, your back-​up part is not working. That is another $ 90.» But that was the problem in the first place!!! The sweeper worked perfectly otherwise!!! I opted to not spend the $ 90, and just keep pulling the hose. Now, a few months later the wheels and bearings have seized — the parts Leslie’s did replace. I called again, and they do not guarantee their work. I ordered a new Polaris 360 from someone else, and I will never go to Leslie’s again.

Okay. The service got better and better. TaMara walked me through step by step with each treatment. She took every pesky phone call I made. Two weekends ago she was working in the Reno store. I had a question, tracked her down and she once again took the time to assist and even called back to check in. Now our pool is beautiful, ready for the season and I am so appreciative of TaMara’s great customer service. I only hope that Leslie’s realizes what an asset she is to their organization.

I really like Leslie’s Pools’ policy with fixing my pool cleaner. The manager installed some needed parts to my Polaris 360 that I couldn’t get to and they only charge for the parts! I recommend Leslie’s of Folsom.

If you want service at this place make sure there is nobody else in there, also make sure nobody else comes in. If you’re lucky enough, nobody will be in the store when you walk in and you will receive great service albeit with issues (knowledge base). If someone else walks in the manager will not even acknowledge them until he is done with you (and he will take his time). Great for you (even though it’s a little uncomfortable and makes you feel rushed) but bad for everyone else waiting around tapping their feet while they wait for someone just to look their way. I’ve been on both sides of the fence and they’re equally frustrating. They’re pretty damn pricey in there too. I asked them for a price on filters. Online I can get both filters for my system cheaper than one from this store. I like supporting local businesses but I don’t like throwing money away either.
I asked the manager about VFDs. he says they don’t use VFDs in residential applications only commercial. Apparently they only use VS (peed)Ds in residential. I’m sorry but this is a pretty dumb thing to say when you have two VFDs on your floor and are trying to sell them. VFDs are VSDs. VSDs that are used in pool applications are pumps that alter speed by varying the frequency of the power delivered to it, aka variable frequency drive. vfd. VFDs are the corner stone of the pool pump market now and I’d expect a manager of a pool store to know what they are.

What I like about this place is that you can bring a sample of your pool water and they will test it and print out detailed instructions on getting the water balanced – and there’s no charge for that service – which is nice. And they keep a record of your pool’s specifications so that the measurements will be customized – helpful! What I’m not crazy about is that it just seems painfully understaffed? Check out can take a long time, I’m not even an overly impatient-​in a hurry type person – but, even my patience is tested here! But, I think it goes back to the understaffed issue – b/​c for instance the guy that rang me up today was side tracked twice while ringing me up – once to help a woman carry out a heavy bag and again to help some ppl that I guess had to order something? Well, that’s where another employee would come in handy (!) The woman in line behind me let out a heavy sigh and took off out the door empty handed! Again, another staff person would help her also b/​c she obviously had a question and there was no one on the floor to answer it – I wonder how many others have left empty handed before her?! The staff, despite being over-​extended, are very knowledgeable and fairly friendly.

I love this location! They have always been helpful with me and giving me new ideas from keeping my pool from going green! They take the time to talk to their customers about what they should do or not do!

I’ve a good experience because of a very good and attentive manager.
The prices are OK and the staff is good.
HOWEVER, I called to see about getting a quote from Leslie’s corporate office to replace my 2 big pumps (huge 60K gal pool), salt system, maybe solar, and a new controller panel.
I always get 3 quotes but they wanted to charge $ 49 to come to my home for a site survey. In other words, they already know they are too expensive and are trying to cover the cost of the poor guy that has to make a house call. Lowe’s does the same thing and don’t buy from them either.
I fully expect that companies like this will go by the wayside due to poor executive staff decisions.