Linder Psychiatric Group

I helped my son make an appointment with this group, which he had to change. (He actually telephoned them back in the same day to change the appointment.) I was with him as he called Linder and made the schedule change. This office did not make the change at their end, and he was charged as a know-​show; $ 330. A lot of money. We tried to resolve the issue with the office, but they refused to consider that they could have made a mistake. Very disappointing. As many of you know, a doctor’s office is often times the real stumbling block to a perfect connection with a doctor. Be warned. This is not an office you want to deal with, and if you are seeing a doctor here on a routine basis, consider the extra overhead you are going to face resolving accounting issues with their staff.

The only reason there is a 4 star is because Amanda is awesome. I walk in the office and hear patients complain about being charged 190+ for missed appt or an appt scheduled they didn’t know about. I just try to ignore and wait for Amanda.

I read the reviews here before going but thought that perhaps the office had changed its policies based on so much negative feedback, but no such luck. When I arrived I was asked to fill out a piece of paper with my credit card to keep on file so it could be charged $ 185 for a missed appointment, which includes rescheduling within 48 hours. When I declined to fill it out, the young receptionist argued with me and told me that I couldn’t see the doctor unless it was filled out (even though she had already swiped my card for the copay to pay for the appointment).
I told her that I didn’t even know if I needed to return for a second appointment and that I would fill it out if I decided to return, but she insisted I couldn’t see the doctor. I told her I would leave then, and then she said that would count as a missed appointment and she would have to charge me! As I started to walk out she stopped me and consulted with the office manager who said I could stay if I agreed to fill it out prior to my next appointment.
And then I waited and waited and waited. At a quarter past the hour I asked when I would be seen. I knew the doctor was available because he had walked out with his previous patient before the top of the hour – while I was being badgered by the receptionist. Finally I was called back 20 minutes late for my appointment, even though I had arrived 15 minutes early.
The next day someone else from the office called claiming they needed a copy of my insurance card, despite the fact that I watched them take a photo copy of it the day before. Then he reminded me that I also needed to fill out the credit card authorization for their files in case of missed appointment. No thank you! I will not ever return to this place.
What a disaster. It is clear this place thrives from making money off missed appointments and doesn’t care at all about patients. It’s appalling. Do yourself a favor and go elsewhere.

Wish I could give them 0 stars. Out of 6 appointments, they have only been able to keep 1 as actually scheduled… And the office people are completely ignorant always trying to cover themselves by blaming the dr or patient so they don’t appear as disorganized as they are. The psychiatrist I have found I really like, but every time I’m in there, someone is complaining about their schedule or bill being messed up. I am surprised they still have patients.

Since the very beginning, it has been a great experience with these people. The front staff are courteous and patient.
The office is clean and welcoming with pleasant music in the background.
The doctors are professional, kind and have a personality that makes it easy to communicate. The Doctors Linder are very compassionate and caring individuals. I have been lucky to have worked with Renae for over a year now.
Overall, it has been a pleasure to be involved with such a family of people.

They made a scheduling error, and charged me $ 190 for a visit I never agreed to. The girl in the office was talking over me constantly and said, «now you are telling me two different stories». I’m shocked at the level of unprofessional service they have provided. I agree 100% with the other reviews. Wish I had read them sooner, just trying to resolve an issue with my child unfortunately they have a different agenda.

If I could give them 0 stars, I would. Services with their «counselor» Steve Schmidt were HORRIBLE! Then, TWO YEARS AFTER the service, they bill me $ 80 for the session because my insurance made an error and didn’t authorize the session. Try fighting that TWO YEARS AFTER THE FACT.
HORRIBLE! Service was horrible!
I told them I am appealing it through my insurance and the billing girl said she would continue to accrue $ 15 in interest a month until it was paid… regardless of the fact that it’s being reconsidered! AND… they also told me they would start collections on me if I didn’t give them my ATM card to auto bill it!
NEVER use them!
Go ahead and try to do collections on me!
I dare you!