Vans Nails

I would first like to say that they are good at what they do. However they fail in their customer service and management skills. My first appt was great, my second, Van called and asked if I could come in an hour early, I rushed and no problem, my third was not good, I had forgotten to enter my appt date and time into my phone, so I stopped by a week prior, to ask when and what time my next appt was. Chan went to the book and told me it was at 4:30 on thurs. I entered it into my phone. When I showed up on thurs at 4:15 Van told me I had missed my 12:30 appt. I showed her that I had entered into phone at the moment Chan had told me 4:30 and confirmed the time with her again after I had entered it. Van will not accept that the maybe the mistake was hers or Chan’s, no apology. For all I know she mistook me for someone else when giving me the appt time. You cannot call and confirm or make an appt because they do not answer their phone. An answering machine picks up the messages that are broadcast very loudly in the salon. After the messages Van and Chan discus in front of the customers, the content of the messages. Things like «yeah right, she wants to come in today». Very unprofessional. I will no longer go to Van’s nails. I feel like they think they are doing their customers a favor instead of being grateful for their customers. They need appt cards and a receptionist.

the guy who did my nails did an ok job, I asked him how much and he said $ 23, I gave him 2 20s and he took the money, said thank you and walked away without giving me change, lol

Van’s nail salon is the most professional I’ve come across. Their work is meticulous and my gel manicures last me 3+ weeks. These 2 sisters are fun to be around and the salon is so laid back that the customers add to the stories being told!

Van is wonderful. They are very meticulous. They are always cheerful and never distracted from their work. Well worth waiting for an appointment. I also enjoy this place because of the convenient parking, lots of polish choices, and they don’t rush through appointments.

I see why they get their ratings… quality, cleanliness, and care for your nails! It’s ran by two sisters Van and Tran and that’s it! Appt is a must. I was impressed that they didn’t rush and was very detailed and careful with my pedicure. I finally found my go-​to place! Thanks Van! I’ll be back soon!

I showed up for my appointment on time and was told to sit down. I waited about 15 minutes while both manicurists worked on the only customer there besides myself. I had an appointment I had scheduled after in which I had plenty of time to make had they kept their end of the bargain and started my nails on my scheduled time. I was treated rudely by Van the entire time and reprimanded by Chan that I should not have made an appointment after my appointment there. Seriously? And I’m paying them? What are these two thinking? With so many nail salons on every corner that are grateful for their customers, why go here?

These 2 Gals do a great job. Very professional, and sweet. Nice and clean their business place is, too :)
They do very nice designs.
Happy I am with there service.

This is the best nail salon! They are all super nice and accommodating. This salon is also very clean and nice :)

Was totally excited to take my Mom here for her birthday based on the reviews I read, but was sorely disappointed they couldn’t take us when we walked in. We tried to come on a sat afternoon without an appointment. We walked in to find it was not busy and they only had 2 workers there. One was tending to a customer and they were expecting 2 more people for their appointment. The people arrived for their appointment so we had to leave and find somewhere else or wait an hour to be seen. Who has a nail salon open on a Sat with only 2 workers there and they can’t take walk-​ins? I don’t know if I’ll ever come back because I’m not organized enough to plan ahead and make an appointment.

have been back several times, and both sisters do an awesome job on gel manicures! the polish lasts like 4 weeks! always very clean, and never any problem booking an appt on the phone. the only problem i have is that when they try to take off the old polish they scrape it off with a metal tool. i am really worried they will damage my nails, so i just take off the old polish at home now, then i dont have to worry about it :)

Simply the best nail salon in Folsom. $ 24 for a gel manicure. Call ahead, they’re frequently busy.

Was a little skeptical at first, I had received a gift card here and came in and was told I needed to make an appointment, which was a bummer being that I’m generally pretty busy between work and baby. Anyway, finally scheduled and came in and it was awesome! I actually prefer the appointment system because then you don’t have women rushing to do your nails or your massage during a pedicure just to get through of a line of people waiting. Very relaxing. Definitely recommend for anyone who wants a quiet environment with friendly people. And the people here are genuine and have a good sense of humor.

This is THE best nail salon in Folsom! I called ahead to ask if they could fit me in, which they did. It was my third time getting a gel manicure so I thought I knew what to expect. I was surprised to learn that my previous gels were not done properly, which is why they didn’t last more than 7 days. The gel manicure Vans did lasted 3 weeks w/​o chipping! Friendly knowledgeable staff. I’m definitely going back when I’m in the area!

I love Van’s nails! The salon is small and quiet and the manicurists are very talented, gentle and skilled. My experience there is always relaxing and pleasant, and my gel nails look excellent! I think there are only two ladies working there, and they’re usually too busy for walk-​ins, so if you want their services, call and make an appointment. I never have a hard time making an appointment over the phone. They are closed on Sundays and Wednesdays, but if they are open, I always see them answering the phone. I won’t go anywhere else– I think the excellent service they provide is worth it!

Best nail shop in Folsom. You HAVE TO make an appointment to get in but that’s because they are the best. 2 sisters doing quality work. Been a client for 3 years, won’t go anywhere else.

Vans nail salon is the absolute best in Folsom! My nails always look fantastic and have a long lifespan before I need to go back to the salon. The only two employees are sisters and their dynamic is hilarious. Because it is just the two of them they are always busy and can almost never accept walk ins. I recommend that everyone call before they chance it and walk it.
If you are looking for a clean, friendly, and talented nail salon, you must try Vans!

I am not from this area and Vans came highly recommended. I called and was able to get in quickly. Great job on my nails I love them! Thank you for getting me in so quickly Monday! Clean establishment.

No matter what your natural nails look like, Van, Chen and Tina ALWAYS make them look Good! Love the Gel Manicure

Amazing! First time here and all the ladies pamper you like a princess!

Van’s Nails are THE BEST. You will love the massage on the feet and legs. The artwork is amazing!!!