Holiday Automotive

I write this review after I sit in the lounge while my car gets looked at. I bought this car less than a week ago used. Day 3, the Cheech engine light came on. Due to my work schedule and living to miles away, I wasn’t able to get it checked out til now.
The sale wasn’t the best and didn’t leave me wanting to repeat future business. The car came with remote start but I found out after purchase that the remote button didn’t work. The unlock button didn’t work either (they didn’t have this set available when test driving, just a single key)-my bad for assuming I wouldn’t be underhanded.
Everything else about the car is fine. So, I’ve been waiting here for 90 minutes and no one’s come to tell me what’s wrong or give me a timeline. Everyone who’s come after me has received this service. The service staff doesn’t frequent the lounge area so I can’t hither them unless I go into the shop. I’ll update if I feel it’s appropriate but I’m not thrilled since I work nights and live in Appleton.
Update 1:
Well, a few. days after the repair, the check engine light came on again. I immediately called when it did but was told they couldn’t get me in until 5 days later. I expressed my concerns over my warranty since 1000 miles may occur by then. They assured me it would be ok since I was just there.
So now I’m back in the waiting room. I was not greeted in a friendly manner or at all really. When I approached the proper «green team» desk, I wasn’t greeted nicely whatsoever. Great customer service… Not once did I feel welcomed. I’m not sure what’s wrong with it or now long it’ll take or if I can expect it to happen again. I have about 80 miles left on my warranty and have owned this car for 17 days. I’ve driven it with a solid check engine light for 8 of those days. Also, when calling to schedule an appt, if you don’t tell them what «team» you dealt with, they get upset and find out for you before doing anything else. They’re not my primary doctor, like I’m going to remember something so stupid like that. Anyways, 5 days is a ridiculous time and that was the soonest they could schedule me.
I’ve been waiting 1 hour now with no one telling me anything.
To be continued…

I’ve purchased two vehicles from Holiday Automotive Group since moving to FDL in 2012. One new in 2013 and one used just now in 2014. I also have my Ford F150 serviced here. I have to say the experience has been excellent. They are attentive, detail oriented and very customer centric. Comparing the prices I paid to industry standards on the Internet shows that I’ve gotten a very fair price.
From sales to service they are recommended.

If I could give ZERO stars I would in a heartbeat. This is the absolute WORST DEALER I have EVER been to in my entire life! A year ago I purchased a brand new 2013 car and recently was only on my SECOND oil change for the life of my car. The new GM cars have computers that will tell the driver exactly when to get an oil change and when you’re low. As I read information about my car on OnStar, it even says that «most GM vehicles average 8,500 miles between oil changes»! Well unfortunately Holiday Chevrolet is the closest dealer to me since I moved out into the sticks in the Fond du Lac area. I went to the service department and a female by the name of Mary Starry, who is the «Quick Lube Manager» is the first contact when you go into the quick lube to get an oil change. As I’m sitting in the waiting area I suddenly see that the technicians are outside pounding on the bottom of my brand new car. I go up to Mary to ask her why are there three men pounding on my car. She states that my oil drain plug is «stuck» and they cannot get it out! I waited and watched for an entire HOUR while basically every person who works in this place attempted to get my oil drain plug out of my car! Finally, they got it out and when my car was finally done & I went up to the desk to pay, Mary Starry says to me that the reason my oil drain plug was stuck was because I went «so long» without getting an oil change! She basically scolded me for going so long between oil changes and placed the blame on ME! When I told her that I was simply going by what my car’s computer showed she told me that it doesn’t matter what my car says, that I should still get an oil change every 3000 miles as the tacky sticker they put in my car says to. Umm no! I am pretty sure the engineers who made my car know A LOT more than this troll about car maintenance! When the technician drove my car out, he says to me that whoever put the oil drain plug back into my car last really put it on tight. Well both my first and second oil changes were from the same place! So obviously they are at fault for the plug being in my car too tightly! I have vowed NEVER to go back to this hell hole ever again! I will gladly drive an hour away to Milwaukee to get an oil change instead of give this dump another dime! Well a couple days ago I needed air in my tires as the message came on in my car that my tires were low. Again, Holiday Chevrolet was the closest place so I stopped here thinking it would be real simple to get air in my tires since in the past, other dealers have gladly done this for me. I went into the service department and was greeted by a man who told me to go next door to the quick lube and he will call over and alert them of my presence. So I did exactly that, I drive up to the quick lube and went inside only to see the troll Mary Starry again and I told her that the man next door in the service department told me to come over here for air. She stated that I can «help myself» to the air machine outside. My only thought was, wow! Not only did she look at me like I was an alien but she was extremely rude and there was NO service at all here! She did not even greet me with a smile! Talk about someone bitter about life! I have never gone into an automotive place and had anyone tell me to «help myself» to the air, someone always did it for me!
The moral of my story? STEER CLEAR OF HOLIDAY AUTOMOTIVE! THEY LACK BASIC PEOPLE SKILLS, CUSTOMER SERVICE AND THEY ARE OUTRIGHT RUDE!
If you want real «service» go to one of the many quick lube places on Highway 23 in Fond du Lac. They are a lot cheaper and always friendly! If you need actual service work done, I suggest taking the short 15 minute drive to Oshkosh or West Bend which are the next closest GM dealers! But please, PLEASE, ban ALL Holiday dealers!

Yesterday I purchased a 2014 Chevy Cruze from Holiday. All I can say is that the process was nothing but smooth and enjoyable. The staff – from the reception to the sales guys, to the financing department when I signed the papers-​were all incredibly helpful and knowledgeable about what they do. They were genuinely interested in getting me in the right car for me! (Plus the chocolate chip cookies in the waiting area were pretty awesome too!) I’ll definitely be coming back to Holiday for my next vehicle.

Great service. Was able to find the part my vehicle needed quickly, and was prompt in calling me to get that part replaced! Great value. Thanks

So the manager called me on Monday and offered to drive the car down. No matter how many times I said that I was not interested, they would not take no for an answer. I am in a time constraint to get a car and waiting 4 extra days for them to get a car ready is just not feasible. While, I do appreciate the call back, they need to learn to get it right the first time.