Extra Space Storage

This storage place is nice clean and convenient. They were very helpful in assisting me with the space I needed as had more than I thought. George and his assistant/​partner i, think her name is Rachel are very cool…

When we first called about the unit, we were told the ceilings were 17′ high, come to find out they are only 12′ high. They really tried to push the insurance and told us it was REQUIRED, when in fact they later they let us waive it. {after much complaining, and questioning whether this was even LEGAL} Then after just being their 4 months, we just got a price hike of almost 10%. Which by the way is over 26% of what they are currently advertising the same unit for now. Unbelievable!!! We are already looking for another unit. I regret moving in this storage facility, it has been one headache after another. Though I will say the staff has been nice and the unit is clean. They also have gate hours until 10pm, which we loved. But if you go to their web-​site they have all 5 star ratings, but if you notice no ratings since 2012. Which given the plethora of complaints on other sites, and if you go to Consumer Affairs site there is TONS of complaints with the same issues of bait and switch and other unfair and questionable policies and procedures. Read here first…

So is it believable that they only have 5 star reviews on their web-​site, and not one review in TWO years? And when I look at how to post my review I don’t see a spot anywhere in which I can post a review. Which leads me to believe they are all made up by management or staff.

Overall the place was clean and the service was great. Only thing I didnt like was that there is no air conditioning in side the units.