M & W Appliance

I am skeptical when any place only pushes a few products. After talking to the sales guy I got the feeling that he only sales a few brands because he is truly an expert when it comes to servicing them. I didn’t even buy anything, but I took my washer in and he diagnosed and fixed the problem and also let me know his honest estimate of how much longer my washer is going to last. The honesty and fast diagnosis of the problem is what sold me. Also being open on a Sunday. If you are like me, you work Monday — Friday, have somewhat of a shitty commute, so Friday is out when it comes to any after work shopping. I know for certain when my washer finally dies, that I will be going back to M & W to find a replacement

I went to this company because a coworker of mine told me about this company and how she loved it and the great experience she received I went and purchased a refrigerator delivery was fast two weeks later my refrigerator started to make a loud noise like a lawn mower I called the company being that they give you a 90 day warranty the guy on the phone told me to unplug the refrigerator for 24 hours that it was making the noise from ice build up the next day the fan completely stopped working I called back and received the run around again to only get we might be able to send someone out tomorrow! I am mother a pregnant one on top of that and the fact that over $ 400 worth of food is going to waste because everything is going bad because the freezer isn’t working and the refrigerator isn’t staying cold is ridiculous they have no sense of urgency or care my fiancé explained our food is going bad and the response we received is this is all we can do right now unplugging a refrigerator is all that you can do? we’ll try to get someone out tomorrow it’s been 3 damn days ! What’s the use of a warranty if you don’t even follow up with your customers and do as promised my mother told me not to purchase from this place and I should’ve listen ! This is sad and ridiculous !!!

Before we needed repair services on the refrigerator we bought from them, I would have given a higher rating because they have great prices and they were quick to deliver. Our experience when we needed repairs, though, was bad enough to drop it to one star. The ice maker on the fridge went out a week and a half after we bought it, and it took more than four weeks to get the repair done! The repair guy came out pretty quickly after the first call but had to get some parts. After that, we just couldn’t get him to return. He made a big show of saying he would call fifteen minutes before arriving so we didn’t have to sit around and wait for him, but that wasn’t really very helpful when he kept saying he was going to come and then didn’t. A week after the initial call, he told me, «I just got the parts. I’ll be there tomorrow.» Three days later, he denied having promised, said again that he’d just gotten the parts, and promised he’d come the next day… which he didn’t. When I tried talking with a manager, I was brushed off rudely and without apology. This morning, I had my husband make the call. He said the person he spoke to was rude to him as well, but a few minutes later the repair guy called and said he would be right there. Maybe having a guy make the call did the trick, because he finally came and the ice maker is now working. However, M & W Appliance has lost our business.

First response you get when you call is they are too busy. Then the guy puts someone else on the phone and says the same thing. So not sure if they can get the job done but one thing is for sure is that there busy.
Goodluck

I really wanted to like this company. I called them to fixed my beer tap refrigerator and waited all day for the service man to come out he came out looked at it charged me actually told me how I could fix it then told me that if that didn’t work he would come back out free of charge! well I called him back and explained that I needed his expertise and he said he would come back out! … Well he never came! we wasted the whole day waiting for him. mind you I called and called because he seemed so knowledgeable. He never returned my calls or came back! … Is that how you treat your customers? I think a NO CALL NO SHOW is the rudest form of customer service ever! BE A MAN AND SAY YOU DON’T WANT TO DO THE WORK! I would stay away from these guys! I was recommended by my brother who will probably be pissed when he finds out how bad they treated me! Well as for me … this means no Beer for my friends for the big fight party! You’ve been warned! Stay Away!

Love this place! They have reasonable prices, good products, and are knowledgeable and friendly. This place is my first go-​to if I needed any appliances. The refrigerator was purchased and delivered same day! The delivery men were very nice. I definitely recommend this place.

This is the best place ever if you are in need of an appliance. Not only are they super friendly, they are affordable and put their customers needs first. I got a nice oven and washing machine for under $ 500. They delivered and installed both. And gave me a 90 day warantee. Don’t bother with craigslist. this is the place you need to go! I am one happy customer. Thank you Kenny and staff!

I called M & W after my dryer went out and when I got the call back from Mike he was there 15 mins later. After I explained to him what was going on he knew exactly what it was and had my dryer running in 15 mins. Cost me 70 $ but so worth having my dryer up and running again and on a Sat no less ! No doubt I will call then again.

Horrible customer service! The repairman has an attitude and is extremely rude. They fixed our washer 3 times and every time they fix it, the machine stops working a month later. Not trustworthy at all. Rude people that don’t deserve anyone’s business! I highly recommend to go somewhere else, this place is just filled with rude people that aren’t trustworthy.

Had to wait over a week for my appointment because of being so backed up with work calls. I saw this as a good thing because if they are this busy it must be because they do good work. They had already helped my mom with a used washer that she is very happy with.
I had a water & ice dispenser that was not working properly & I couldn’t figure out why. I thought there was a clog in the water line. Turns out the water hose from the water line to the fridge was cinched when I pushed the fridge back to the wall. They replaced the line when they could’ve screwed me for something I didn’t need. Honest, Reliable and very cool dude (Kyle). Will definitely call them again.4 out of 5 due to long wait…

Called to check to see if they had a part in stock for my LG washing machine the man proceeded to tell me they don’t touch they are not worth the trouble but could give me a number if I really wanted it yes please I have a friend that can fix it if I can find the part he then asked how how old the machine is when I answered 7yrs he again said not worth the trouble it’s passed the life expectancy… I then said never mind if he could not give the number he replied kiss my ass! Wow… Awesome customer service.

Run!!! Rudest people ever. Worst customer service. I have an oven purchased from them that immediately stopped working. Supposed to be new, just a scratch/​dent item. Of course it was under warranty and they promised to fix. Great. Trying to get them an come out to do the actual work was the issue. The tech would call and tell me I have to wait around for a ten hour time period because scheduling in his business is impossible. Who cares if I have a professional schedule I keep, clients would drop me if I behaved this way, this appliance repairman was too important to keep a schedule. Whatever, I will wait around. I just want my d**m oven fixed. Next, I was asked where I was located. Apparently, I am far from his business– 20 min drive. He griped about how he didn’t want to drive out for the repairs, he would be in traffic, boo hoo. I was then yelled at for even suggesting that my repair distance was not my problem but his, cost of doing business, etc. After asking him to speak respectfully to me and telling him I will contact whatever regulatory agency to get him to do his job, we settled on a repair day. It eventually took one month for my oven to be repaired and work. Guess what? The oven stopped working four months later and same thing all over again. I was treated more disrespectfully the second time around. This time, I was hung up on after I was called a real b**ch. Nice job guys!

Despite the few poor reviews they have here on Unilocal,i gave this place a chance. I went to their store looking to buy a new washing machine. I told the older gentleman what problems i was having with my machine at home and he said i had a good machine and that i should have it fixed instead. Wow was that a good choice. He came out the next morning and fixed the 2 things wrong with it. Has worked wonderful since. Went in expecting to pay $ 500 on a new one and got my old one fixed for $ 100. He saved me a ton of money. Good customer service. I will definitely call them if i ever have trouble with any of my appliances in the future.

Horrible customer service. Extremely rude when you call the store. A week after some one one came to look at my appliance, they still have not come in to repair even though they said they would come the following day. I would not recommend this place to any one simply because the person at the store is rude and they do not keep their word.

So they never came out to look at the fridge after 3 calls. And the repair guy Keith or Kevin called and said he was coming out 1 day and never showed up. Called his cell phone back the next day he said he was in Riverside and would call me upon leaving needless to say never got a call. Oh well took my business to another local repair place who came out the same day & had the parts within 1 business day.

Saved me about $ 125 on a refrigerator repair. Great service!