Pacific Avenue Dental

I love to support businesses that not only do a great job at delivering their core services — what brings people to them in the first place — but that go the extra mile to consider what comforts to add, to keep those customers coming back — building loyalty. And I don’t just mean material comforts.
I decided to switch dentists after several years with Kaiser Dental and Cornelius Dental. The transfer went through pretty easily. It required having to use the fax machine at work though… :) but I’m sure I could’ve mailed in, dropped off, or filled them out in the lobby the day of my visit. But having all the ‘paperwork’ done ahead of time is a benefit for all involved. All it took was a phone call to Shannon, the office manager. finding a date and time that would work. and she emailed me a Welcome Packet — which consisted of the usual Patient Info/​Insurance, Medical History, Questionnaire, Financial agreement, and Consent form. They also include the Notice of Privacy Practices (but who really reads those?). This process could use an all online method in the future. Bubbling in ‘no’ 75 times in the list of diseases for Medical History was tiresome. :)
Their waiting area is comfortable, with the latest copies of the 2 local newspapers the Oregonian and Forest Grove Leader.
Their 360 degree Xray machine was cool. Much better than having to bite ahold of a sensor while taking individual snapshots of different sections of teeth. The machine’s arm just travels around you while you bite down on a disposable piece of plastic.
When DaiLene the hygenist was examining my teeth and gum lining, she had a helper assisting… entering all her measurements as she went along… and later presented her findings to me as we discussed my brushing/​flossing habits and recommended treatments. My favorite part was the use of a camera on a wand. that tied into my dental record. When the dentist came in he presented the problem areas and suggested ways he could address them. The process and the tools of having pictures taken really helps in the conversation of treatment. Being able to say «Here, let me show you what’s going on…» and putting things in laymen’s terms goes a long way into feeling you’re getting quality care.
Their office has Wifi, secured with a password they share with their patients.
The rooms have a TV with a dozen channels or so. And the patient has Command of the remote. A separate remote for the volume though. Haha. When I was having my fillings done I also had the option for headphones for listening to Pandora stations. Very cool.
Aside from all these comforts I’ve mentioned above, what I appreciate most about this office is how you’re made to feel welcome. They’re there to provide a service, yes, true professionals, yes, but you come away with an experience that you leaves you happy that you’ve found them. In my case, I was referred there by a good friend that’s been with Dr. Burbano for years. Now I know why.

Courteous and professional staff with the client’s comfort at first priority. You will not be disappointed with them, they stand above the rest.