Chase Bank

During my last visit at this branch, I normally use the ATM to make a deposit, but unfortunately the ATMs were occupied or out of service. So I decided to deposit my check at the teller window. The teller was distracted talking another teller after almost minute being the only one waiting on line to get helped they finally acknowledge me so I approached the window I kindly said «hello» I got no response then I requested to have my check deposited then the teller asked me «why didn’t you use the machines? then I responded «well one was occupied and the other is out of service» the teller gave me a peculiar look. Do you expect to sit on your behind chatting with your co-​worker all day and not service customers and have the audacity to ask me to use the machine instead. I honestly didn’t feel welcomed at this branch. I will only use the ATM from now on. Customer service at this chase branch needs to undergo some retooling.

You can’t come into this bank and do what you need to in order to get on with your day. Expect to wait approximately eleven times longer than you would reasonably think the line should take. I came here with my wife to deposit a check in the morning. We had planned to go to breakfast afterward. We had to change our plans and not have breakfast.
They recently changed how they set up the line to get to the teller window. I think this was a scheme to make things move slower. I’m astonished that I still frequent this location, but they’re so centrally located that they feel like the only game in town.
Avoid this bank at all costs, if for no other reason you’ll be one less person ahead of me in line!

Bank sucks just as much as the next. 100 desk and Windows maybe 3 idiots work there. Very very unprofessional!!! I know all banks are the worst but this one. Wow I took my money out of chase just because of this place! Stay away. Very nice TD bank 1 block away that is professional and fast. They are highly recommended

Nothing has changed, if you want to do a simple deposit with a teller, expect to wait a minimum of 30 min, even if it’s just 2 people in front of you. Then it’s another 15 to deposit. Why? Job security?

Awful customer service. I was trying to open an account and this lady was assigned to assist. She was rude and sarcastic. I was this close to just not opening an account anymore purely because of her attitude. She could have handled this situation better by being more polite and asking questions to understand the customer. Instead she was very personal and quite rude about it. Horrible.

I came to this chase bank to set up an account and i found the staff to be unprofessional, at least the one or two that i spoke to. A lady came out and asked what i needed help with and i said im just waiting to talk to a customer service rep and she didnt respect the fact that i wanted privacy and didnt want to discuss my account situation in front of everyone.
Finally, i spoke to the main rep and i found her to not be friendly at all. She did not take me seriously probably because she confused me with a high school student which i am not but either way, no one should be judged. She kept sighing and when i showed her my id, she said it wasnt acceptable although i have used it at chase many times (an expired passport). The most disturbing part was how she kept staring at me which her fist propping up her face as if she couldnt even be bothered. I tried to show her some official documents but she didnt even say oh can i see or oh ill take a look. She just gave me a nasty look like why the hell is she digging in her bag and holding a folder. She was rude. This hasnt been my experience at all Chases, this is my first bad experience. I wouldnt recommend at all. Go down the block, theres a whole bunch of Chases.

This Chase is at a really busy corner, and until yesterday, I had no idea that it had two entrances. I’ve been put off trying to fight my way through the ATM crowd to get to a teller, so I’m glad that in the future I can avoid that. That said, after minimal waiting I was able to speak to Michelle, a really nice rep, and get all of my banking done quickly.

And on it goes… they just debited my payment from a bank acount I deleted from my acount and it costed me a few hours of my Saturday in Italy and $ 35 I didn’t have in overdraft fees… Thank you Chase Bank. That being said, they are friendly to you while they get every detail wrong.

This Chase Bank sits on the corner of Queens’ Boulevard of Death and 71^st Continental Avenue. Service is somewhat prompt and efficient on weekdays than on weekends with heavy traffic. The staff is ready, willing, and able to converse in English and there are Canto speakers to cater the Chinese population of Forest Hills. Long live Canto!

Sitting at the corner of Queens Boulevard and 71^st, this is a rather large Chase branch, perhaps the largest in the area. That said, it’s quite busy and there’s a line during the times of day you’d expect, including weekends.
It’s due to its location and size that I thought they’d have foreign currency, but apparently they don’t. They’ll be more than happy to get it for you, but you’ll need to place an order. Turns out no Chase branch in Queens has foreign currency — only the larger Manhattan branches.
Handicapped accessible.