Dartmouth Cleaners

I have been going here about 6+ years and like having it delivered to my place as it makes life easy. She is friendly and greets by name. Credit card for minimum ($ 15 ?))otherwise cash. Sometimes promises unrealistically and needs extra day-​which I usually just don’t care about When I’ve warned about needing power suit for meeting or Oh-​my-​Gosh dress for special date, I asked if I should go elsewhere that one time and she has been honest about this telling me to go and coming through when she said she could. I really appreciate that honesty. Even if just confidence booster, sometimes you need that extra pizazz!

I’m starting off this update by saying if you need an expensive dress hemmed (in my case a $ 270 bridesmaid dress) DO NOT COME HERE. I haven’t gotten anything else hemmed here so I can’t say anything about their «skills» for other things. And I don’t get my clothes dry cleaned often so I can’t say whether or not it was an awesome job.
Now if you want the details of why I’m giving this place 1 star (I wish I could give it zero) keep reading. I’ll try to keep it short
I brought in my $ 270 Jenny Yoo Annabelle dress to get hemmed, which includes 4 layers, 2 satin-​y layers and 2 tulle layers (for whatever reason she refused to hem the sashes along with the dress – I didnt feel like pushing it since they already did a crappy job)
–I brought my dress in for an estimate on the hemming, the korean lady said $ 80
–I brought it back again and she said $ 120, b/​c it’s such «difficult» material and a «flared» dress
–I told her I was unhappy that she estimated $ 80 and now it’s $ 120. She gave it to me for $ 100
–the dress was «done» and I tried it on. they totally forgot to hem 1 layer, it was clearly 5 inches longer than the rest
–while putting on the dress I noticed they snagged the tulle and there was a 5 inch horizontal line across the front of the dress. Korean lady claimed I gave it to her like that (totally not since I gave her a brand new dress and it was in the bag… while when she had me try it on it was not in a bag)
–2^nd day I came back (giving the Korean lady a second chance to redeem herself)
–whatever, dress was hemmed… on closer inspection the tulle was cut horribly, not straight at all. I could’ve cut it myself and done better
–Korean lady’s response was that tulle is a difficult material (like c’mon if you can’t do a good job then just don’t do it)
–Korean lady still insisted I caused the snag in the tulle even though she admitted she didn’t check the dress for damage before accepting
–Korean lady’s defense was that somebody else had a dress hemmed with tulle and they paid $ 120 and the tulle wasn’t straight. – Who cares if somebody else paid $ 120 to have tulle cut jaggedly!
basically what I’m unhappy about is:
1) I paid for a service and it was not up to my expectations. The Korean lady claimed it was a difficult dress to hem. — who gets paid to cut tulle jaggedly??? I told her if she knew she couldn’t do a straight cut on tulle to tell me and I would’ve went somewhere else (she didnt have a good response)
2) Korean lady refused to admit they snagged the tulle on the front of my dress (i mean c’mon it wasn’t even in a bag when I went to pick it up)
Ultimately this place:
1) is careless and cannot take care of something important
2) just wants to make money so when they clearly cannot do a good job they accept it anyways and then blame the customer
3) I paid for a service and got a crappy job. I would’ve rather paid an FIT student half that price and probably at least would’ve had tulle cut straight!!!
Now if the Korean lady had admitted they snagged the tulle and given me an automatic discount. I don’t think I would’ve been so anal about the tulle… but c’mon CUSTOMER SERVICE!!!
I hope if you’ve read this far I hope I’ve emphasized the fact that I tried my best to give the Korean lady the benefit of a doubt and have fair expectations. The Korean lady was calm the whole time (so was I) and we both agreed we did not want to argue. She was only going to give me a $ 5 discount for this crap ($ 95 total). I was generous so I was willing to pay $ 90. She refused at first but I put my foot down. I definitely DID NOT receive $ 90 worth of service.
Please do not come to Dartmouth cleaners if you have anything valuable b/​c there’s a high chance they will mess it up. I will never ever be returning

During 10years, I never find out any mistake by this laundry. They are always good service and attitude by exactly what I wanted. My all family love this place.

The first thing that comes to mind is: they’re pricey. Service is friendly (for the most part) and that’s always nice, but I’d rather deal with a grump somewhere else than overpay for their services.
The few times I have used them for basic dry cleaning (pants and dresses), I’ve been satisfied with the services. However, they seemed to give me quite a run-​around when I got a comforter dry-​cleaned here. I was told it’d take a week to do, which seemed a bit long, but I could deal with it. When I went to pick it up on the date indicated on my pickup slip, they told me they hadn’t cleaned it yet. The woman told me to come back the next day and that it’d be ready. Fast forward to the next day when I got there and she told me they DID clean it this time, but it wasn’t dry yet, so I’d have to come back the next day again. Yes, it was finally ready that following day, but they didn’t seem the slightest bit apologetic for the inconvenience. I haven’t been back since.

Went here for a few years. They did an ok job for the most part — I went mostly out of convenience. Every once in a while they shirts would come back with broken buttons which was annoying, but not the end of the world. The woman would always fix them for me. Then one day one of my best shirts came back with a huge slit (about 8 inches long) on one of the sleeves. I took it back and the woman said there is nothing she can do and it likely was the fabric (not true). She offered to patch it up for me, I agreed. The shirt came back with a huge stitching pattern. It looked ridiculous and is now completely useless. Ok, things happen — I give them a second change, because again they are very convenient. Well a few weeks ago another good shirt comes back with the fabric by the sleeve torn and shredded. Take it back, and she once again blames the fabric and claims she cant fix it other than patchwork. I take it to a different cleaners in the neighborhood and they fix it beautifully and don’t even charge me. Sorry Dartmouth, convenience is not worth sacrificing a shirt every few months.

Great service with a friendly smile everytime I walk into Darmouth cleaners to drop off my shirts and pants. Best part is the free delivery to my home.

I’ve taken numerous items for dry cleaning here. The prices are decent as I would have liked that they have some sort of customer appreciation discount card thing-​a-​ma-​jig. But they are located in Forest Hills so you are expect the price jump. The service is SPLENDID! And I’ve had some last minute dry cleaning that was done on the same day. It is also conveniently located right off the 75^th Avenue stop off the E (off-​peak time) and F train. Smiles all around =).

its a good normal cleaners place that does it job that’s all i’ve got to say about that lol

Love them! Been coming here for years. They do a great job cleaning and tailoring all my clothes. They also deliver my items right to my door step, just one less thing to worry about after a long day.

Clothes are always clean and ready on time. Service is great and the pricing is average. If you live around here, this place is convenient too (right off the 75^th station).
The owner also gave me a great rec for shoe repair in the neighborhood.

They lost my pants in 2009 and gave it to me with my latest pickup. And charged me for it.
The pants are useless to me now… (bc I dropped a size)… I asked them to discount but they would not.

You know how every class in school had that stinky kid??? I never ever wanted to be that stinky kid and Darmouth helps me from being that kid!!!
It’s run by a wonderful husband and wife, who I kid you not work 24hrs and go as far as to hand deliver your items if they promised to have your clothing by a certain time and could not get it done for you…
Reasonable prices: 2.50 — 22 dollars
I’m never disappointed!

Had some hemming done on a made-​to-​order long chiffon dress with lining and I specified that I would like them to just follow the existing pattern with the lining an inch shorter than the outside chiffon layer and the boss lady insists that’s what they always do and she’s been doing this for 30 years and of course that’s how it’s done and repeated exactly what I wanted. I get the dress back and not only are both fabrics exactly the same, but the length of the dress was shorter than what I agreed to. As I was asking the woman why it was done this way she of course blames that I don’t have shoes on and it’s not a problem she can just shorten the inner lining. Clearly not listening to me as I’m furious at this point when I tell her it’s too short to begin with– shortening the inner lining won’t fix the problem. She never apologized for the mistake. And I mean NEVER even after I finally proved to her the issues with the dress shoes on. The story continues but it didn’t end with «a perfectly hemmed dress».
I would not bring anything you can’t bear to see ruined. I would put zero stars if I could for the lack of customer service.

Fantastic, fantastic, fantastic service! I cannot rave enough about this place. I’ve been a customer for 2 years — my jackets and pants are tailored and cleaned here all the time. The owners here are great and lovely people.

Adding my two cents to the previous review, with which I largely agree.
Excellent service for 3+ years so far, including simple suit alterations. The owners run the business, greet me and my fiancée by name, and have thus far cleaned all of my garments quite well, and always on time. I’ve only had a problem once, and in that case they took back my garment and re-​cleaned it for free.
Dartmouth is better than other area dry cleaners — my dry cleaning doesn’t come back with that awful chemical smell that some dry cleaners can’t help but leave behind, and personal care and attention is shown to all of my cleaning. In fact, I travel from an adjoining neighborhood just to come here.
Big plus: free parking lot behind the store.
Why not five stars? Dartmouth is the best dry cleaner I’ve used in the area, and I recommend them with no reservations, but I simply reserve 5 for places that are extra-​special.

My husband has been a client for 10+ years– me? 3 years… but they’ve been a happy 3 years. I’m not a big dry cleaning fan, especially after 20+ years in fashion and textiles. I know what the process ultimately does to clothes. Still, I dry clean my trousers and jackets and I launder my cotton shirts with Dartmouth, and I am always pleased with the results– plus Yung, the owner, knows my name, my building & apartment number and DELIVERS! She’s altered a few skirts and dresses for me with wonderful results. Suffice to say, I AM A FAN.