Forest Hills Pediatrics

Brought my newborn here. Insurance took a while to become effective due to paperwork issues. Because it was a new year, insurance requests were backlogged and showing baby coverage as «not effective» yet we had the insurance cares and letter stating coverage was in effect. Doctor’s office refused to see baby without cash payment or insurance issues were handled. I understand they need to received money, but they saw the cards and I HAD asked if there were any issues with the insurance when I called the day before for this appointment. Came out in single digit temps for nothing and no care. Changing pediatric offices now. BTW Christopher Kacin, M.D. was very caring and compassionate and Nonna B. Rivkin, M.D.was very sweet to baby.

The Drs at forest hills pediatric have taken care of my boys since 2008. All the Drs there are awesome and caring. Dr Nieves always puts a big smile on my boys face. The staff is always helpful and friendly specially Natalie. She is so sweet, they always get me in to see a dr anytime a need it.

My son is 5 months old, he had a high fever all night and I took him to this office to see a doctor. There was nobody in the waiting area and they told me I have to wait almost 3 hours to see Dr Beer, who is my son’s doctor. I asked the front desk to please tell the doctor that he is little and has a high fever, but nobody cared. I am extremely disappointed, won’t be going back.

Completely lacking flexibility to see a sick child without an appointment, even if the doctor has been told that a child with fever and in pain is sitting in a waiting room. We were told to wait for the next available slot in an hour and a half.

The doctors are great. My son’s pediatrician is Dr. Nieves. We used to live in Kew Gardens which is how we found out about this office. Now we’re closer to Long Island but still make the trip from time to time to Forest Hills just because of Dr Nieves. He is extremely friendly, very informative and gentle. The downside is that while it’s located in one of the best areas of Queens, parking is extremely difficult to find. There is a parking lot to the right of the office however its very small and sometimes packed. You’re often forced to find on street parking, so I would always suggest getting there about a half hour earlier and park near Jewel Avenue. The front staff may not be the most talkative or friendly but by no means are they mean or rude. It’s a very small office and sometimes you will have to wait a bit even when you have an appointment. But it is one of the best pediatricians in the area and that’s probably why its always busy.

Need to know:
— Entrance to office is difficult to find. The door is next to the main entrance of an apartment building
— There is a parking lot about 30 yards to the right when you are facing the door. On the lot, only the spots on the right are for the office. You can double-​park in front of parked cars on the right if you truly cannot find any spots (seriously). If you do so, you are expected to write your name and vehicle’s description on a sheet in the office.
Quality:
— Many friendly doctors
— Lots of appointment options
— Text reminder option
— Open on weekends and most holidays
— Nice nurse staff
Verdict:
I am likely to recommend this office to friends or family.

The doctors in this office are pretty good, however the support staff is terrible. They are unprofessional and say bad things about you to each other when they think you can’t hear– they had the nerve to call me cheap when I was in the bathroom-​my son heard it. Unacceptable. When you ask for the manager the girls get all upset of why you aren’t minding your own business HELLO! YOU JUSY CALLED ME CHEAP. The manager Peggy came and wasn’t of much help– just said she will talk to them. The doctor then apologized and said there was really nothing he could do– he has issues with them himself. I called Prohealth and they were very sorry and promised to rake appropriate action to make sure that this never happens to anyone else.
If I hadn’t been going to this office for 20 years (when the staff were nice and extremely helpful) then I would definitely go somewhere else– there are many many other places around.

I did not have a good experience going to this place. We have just moved to this area and I had decided to go to this place because a friend recommended them. I have taken my baby there four times in the past 3 months, each visit was for fevers and a cough. But unfortunately, just a few days ago, I took my baby there again because he had been running a fever of 103 and had been coughing very hard coughs for five days with a runny nose that was cloudy and green. I knew that he had a sinus and bronchial infection so I took him in to see one of the doctors.
Unfortunately, I don’t remember that specific doctors name. He was the worst doctor I had ever dealt with in my entire life. He walked into the room friendly and all but once I started describing my child’s symptoms to him. He gave me all sorts of excuses as to why my son is having a cloudy runny nose and coughing so much. He said that my child, who is only 3, has a chest cold and that after taking antibiotics which were more than a month ago, he would continue coughing which is the reason why he’s still coughing for an entire month. He didn’t bother listening to my childs chest at all but I insisted and he effortlessly put the stethoscope on my sons chest for 1 second, didn’t even TRY to listen to his chest, and said, «yeah, he just has a chest cold.» He said there was nothing he can do for me. As for the runny nose, he explained that children under 7 years old can’t get nasal infections. I stood there in complete and utter shock by all of his answers to my questions.
Prior to this, I had a GREAT pediatrician from where I use to live, who was thorough in explaining things to me and I know for a fact that children 7 and under are the most prone to infections because their immune system are not completely developed yet.
The next day, I called a different pediatrician in the area who saw my child right away, she was great! She checked him thoroughly and the end diagnoses was that he has a sinus and bronchial infection, like i suspected due to signs of green snots and chest congestion. She treated my child with antibiotics and he’s now feeling better.
But, I will NEVER go back to this office ever again. I wasn’t satisfied with them one hundred percent but the last visit just did it for me.
If you’ve ever had a great pediatrician who was very thorough in explaining things to you and examine your child thoroughly, and then you go to this crap… you’ll see a huge difference in care.

The doctor at the office are very good. The reception desk service is horrible.
They always tell you that you have to make an appointment a month in advance. But they really should just tell you that you can only make an appointment on the 1^st day of everyone month.
For example, today is April 29^th, you are trying to book an appointment in early June for a normal check up. I was told that I called too early. I should call back on May 1^st to be specific. And if you called on May 6 to make an appointment for June, the reception desk will tell you they are all booked and you called too late. This actually happened to me.
YOU CAN NOT WIN EITHER WAY

My child has been coming here for five years. It’s very close to my home and very convenient (with parking & proximity to the E/​F/​M/​R station). Though we do tend to go to the same doctor (there are 6 of them), sometimes it’s hard due to scheduling and we’ve had good care/​advises from the other doctors we’ve seen.
I wanted to deduct one point because the facility is old and the décor can be made more child friendly. But for a doctor’s office, it’s not really that important.

My 2 Kids have been coming here for more than 6 years. Wonderful practice. We have seen all of the doctors in this practice at some point or other, and they are all spectacular. The office staff is very courteous, good at squeezing you in at the last minute for emergencies. The doctors are very good about returning calls in a timely fashion. The only drawback is that because it is located in Forest Hills, the parking STINKS! It is close to both the subway and bus stops, however. The hours are great! They are always open, no matter the holiday.

I met with Dr. Solloway when I was 7 months pregnant. My husband and I knew we liked him from the minute he walked into the room. He was honest, straight forward and empowered us to follow our gut, since we know our child better than anyone. The entire group of doctors, including the nurses and the front desk staff, are wonderful and professional. Everyone is very responsive and treat you and your child with a real sense of urgency.

This is an excellent practice. All of the doctors are great. They are professional and courteous and good with the children (all ages.) Before coming here my children’s doctors were located in Manhattan, the doctors in this office rival if not improved on those in NYC. I found that as my children got older it was the best because I could let my boy see the male doctors and my daughter see the female doctor and be comfortable asking them questions.

Tonight will mark the fifth or sixth time in the past six months or so I have had to take one of my children to Urgent Care, because the office staff refused to let me make a same-​day appointment for a sick visit without talking to a doctor, and either no doctor returned my call, or my call was not returned until the end of the day or after hours.
What is the point of having a pediatric group if they are rarely available for sick visits? The Urgent Care just shouldn’t be seeing my children much more often than their ped.

We’ve been going to FH Peds since my daughter was an infant. I generally like them — they’re a long standing group practice, seem knowledgeable, have good hours (including weekends!), the waiting room is never too packed, and there are enough doctors so that someone is always available for a same day sick visit. However, there are some downsides; the receptionist desk swerves wildly from sometimes extremely rude to extremely helpful (though it has been better lately; maybe they got rid of the rude employees?), the office is about 3 decades behind in technology; no computers so they can’t book any visits more than 3 months ahead, no email contact for quick questions which many of my friends do have for their kids at other offices, even the after hours procedure is ancient — you literally still call a beeper and punch in your number. They don’t have an answering service, and depending who’s on call, you’ll get a response immediately, 3 hours later, or as we experienced on 2 occasions, not at all. My favorite doctors are Dr. Rivkin, Dr. Neumann, and Dr. Beers (in that order). I’m not a big fan of Dr. Nieves but I know others who like him, so it could just be me. Overall, I trust them with my daughter’s medical care, but prepare to occasionally be put on hold for long periods of time and be frustrated.

We love the Forest Hills Pediatric Group! These pediatricians are so caring and attentive and sensitive to the needs of new parents. All of them have been nice, but our favorite ones are Dr. Neumann and Dr. Soloway who have been there for many decades.

This is a great practice. They are open seven days a week, which is very convenient. We see one doctor for his well baby visits, but see any available for sick. There is very little wait time and the doctors are always willing to answer your questions and address your concerns.