P.C. Richard & Son

I always buy my electronics and appliances here and it’s always worked out very well. The prices and quality are good and the service is prompt. It’s good to know that it’s here.

I’ve been to quite a few PC Richards over the years and honestly I’ve been mostly disappointed with the customer service. I recently stopped by the one on Queens Blvd to check out their advertised deals on TV’s and i was pleasantly surprised. It was a busy Saturday but i had a very attentive salesperson showing me the in’s and out’s of new TV tech, and i really feel like he guided me towards what i wanted and not what he wanted to sell me. I didn’t buy anything on the spot, but i will definitely purchasing my next TV from them, and i will be spreading the word of the one actual nice PC Richards.

What a difference in this store! I recently wanted to purchase a pair of expensive headphones (prescribed by a «Doctor») for the holidays. Most places I visited over the holidays lacked customer service. They were interested in making the biggest sale possible. There were some PC Richard stores that were horrible. This was my last choice: I’ve had bad experiences at this store before.
I received exceptional help. Although the exact item I wanted wasn’t available, I received help finding a more than adequate replacement.
Shop here!

I rarely write reviews but on special occasions I will. I was tricked into opening a store credit card– the cashier tells me that i can save 5 bucks on a 50 dollar purchase if i open a «store card». At first I think it’s like a rewards card because he asked for my own credit card which I give to him. I wrongly assumed that he was using it to make the purchase with (because you know, you generally assume they will when a store asks for your card). Then he asks for my address so I ask him if i will get junk mail. He says no. Then he asks for my SS number which I find odd. I ask him to make clear that i am NOT signing up for a credit card. He says I am not, essentially lying to my face. So I complete the transaction. 1 week later i get a call about my new credit card from this store. Great. I return everything to the store the next week and explain the situation to the manager. No apology from the manager and nothing done to the employee for essentially fraud/​identity theft. Avoid this store.

Whenever I walk in this place the sales snipers have me in their sights! Ready to unload their vast wealth of knowledge on how many flux capacitor are in a 4K tv and how I can take it home today with their easy financing and great rates!
Avoid this place and shop at a place that pays a good salary and are genuinely interested in you and not how much they can make out of you!

My experience here could not have been worse.
BEWARE: LONG RANT ABOUT MOHAMMED THE SALES REP ABOUT TO FOLLOW
I came in wanting to purchase something to take a couple of pictures with. The store had maybe about 3 customers in it, but Mohammed seemed reluctant to help me, every time I asked him a question about something, he would give me brief mumble and walk away. Initially I was looking at cameras, but because I needed something cheap to take a few pictures with, I browsed the tablets because they were a cheaper alternative. I picked up a tablet and asked him if it had both a front and rear camera. «No, this is for children» He told me. Not believing him, I asked to take a look at the box it came with. He reluctantly took the box out and handed it to me. When I asked if it contained an instruction manual, he replied, «No, its for children! It’s not right for you.» First off, there were no signs of the tablet being «only for children» as he had specified. Secondly, the box clearly printed «Front and Rear Camera.» I pointed that out to him and said, «Either you don’t know your merchandise or you’re lying straight to my face.» To which he didn’t reply. I asked for his name and he replied with something like «Al.» After asking for a manager, and finally purchasing the tablet, the manager confided to me that I had been the third customer to make a complaint on Mohammed. He mentioned that previous management clearly let him get away with everything. Management should really let go of workers like Mohammed who lie to their customers and really don’t care to help at all.
Someone from PC Richard did contact me afterwards after seeing this Unilocal review to understand the situation and investigate what happened. They were apologetic about my experience and compensated me with a gift card. I do hope that the employee who assisted me was fired for his repeatedly terrible attitude towards customers.

I bought the Product: Friedrich Kuhl 7,900 BTU Window/​Wall Slide-​Out Air Conditioner by Friedrich from the salesman Paul. He did incredible job by helping and explaining for my needs which I bought and I am happy about it. I needed quiet air conditioner to replace with the old one which I had. the box was not replaceable so I needed the same size air conditioner and to make sure it’s quiet and cools off fast too. I know in my experience most of the air condioners are loud and he recommended me this one particular which has about 8000 btu. So I ask him if I would get the 10 000 btu is in it better and more power than the 8000 btu. And he said u would hear more power on the 10 000 and it would be loud fore and I agree with him bec we tested in the store and he was right. Thank u Paul and a manager assist and for testing for me.

I live in Jamaica, NY, so this PC-​Richard location is my go to electronics store. More than half of my electronics are purchased from this store. What I like about this store is, everyone is very friendly and I can speak to the managers whenever I want. There are times I found better price browsing online but they either matched the online price or beat the price. Managers are very knowledgeable about the electronics industry and go above and beyond to meet your need. I don’t recall a time where I went there to buy an electronics and came empty handed. I will highly recommend this PC Richard store.

I came by with my friends to peruse their laptops and netbooks. The staff members eagerly came over to welcome us as well as answer our questions. The prices were pretty decent. Unfortunately, my friend wanted more GB on her laptop and was agonizing over the one in this store vs. the one she saw online. We left and did not feel pressured to purchase. I thought it was a good vibe here.

I have been a repeat customer of this store just for the convenience since they are down the block. Over the years, I’ve bought an oven, refridgerator, air conditioners, microwave and washer through the various salespeople. They have discretion to lower the prices, so be sure to negotiate. They do try to upsell you on the appliances, pushing for the newer or better models, and try to sell the warranty plans (don’t bother).
There was a recent mixup that really upset me and wasted my time and money. I bought at the store so they will install the appliance, which was supposed to be done for FREE. But when they delivered the item, they said it would cost an extra $ 150 for a simple installation. Are you serious? I called back the salesman and he apologized, and that’s about it. I’ll have to install myself. If I knew that, I would have ordered the same thing online with FREE delivery, as opposed to paying a $ 60 delivery fee. The level of «service» is unacceptable.
If I shop there again, shame on me and I deserve to get screwed.

I went to this store looking for a home entertainment system. The sales people are mean and ridiculouse. They had what i was looking for and i was ready to pay for it. The guy named Thomas asked me for my phone number before even asking what i needed. So i gave him the number without any back thoughts. The guy looked me up in their system and started selling me some tv they had on sale. I didn’t ask about tv but he was realy pushing me to buy the tv. At first it was kind of funny. But then I thought he was a bit nuts, so he called up another salesman. They started talking in their language (looked like hindi). They were discussing something looking at my info in their screen. Then the second guy starts telling me that i need to apply for pc Richard card to pay for the tv that i m «buying»… He kept going on and on trying to convince me without any regard to my coments that that’s not what i needed.
Few minutes later i realized i was wasting my time. They couldn’t get that i didn’t need a tv but needed something else.
I am still trying to figure out wether it was their poor english that they didn’t understand what i asked them for, or they were just so money hungry and stupid that they wanted to sell something while i came to buy something else

They are OK if you know what you want before you go in. They have some specials that may be a good price. I bought a flat screen TV. They will try to push the more expensive set on you. It is hard to see a difference on the new sets, even with better resolution. So, they’d rather make more on you. Also, delivery cost changes depending on the salesman. Then, they sell the warranty very hard. You probably don’t need it, or go online and find it for a lot less.
Finally, they stand in front of the store like vultures and you are dead meat. You can’t really look without one of these guys following you around.

The products at P.C. Richard are fine, but the sales people are off-​putting to say the least. I’ve been in several times wanting just to look and they wouldn’t leave me alone despite my repeated assertions that I was just looking — turns out that only happens if you’re looking for something expensive.
I was in this location yesterday looking for a cheap CD player. As soon as I walk in a sales guy attacks. I tell him I’m looking for a CD player and he walks over to the audio section with me. He asks what I’m looking for, and I respond ‘I guess the cheapest thing that will play a CD.’ Without a word, as I’m looking at a couple of options, he literally walks backward about four steps then disappears. WTF?! Not a single word?
It’s around the corner from my apartment so I’m sure I’ll go back, but only if it’s my only option.

Not a huge fan of this location at all.
I went in looking to purchase new headphones. The ones I have right now are Skullcandy and have a volume button as well as a microphone built in. Basically its a really handy headphones for cell phone users. Except its kind of broken now.
I happened to be walking by this PC Richard & Son and thought– surely I’ll walk out with new headphones. So wrong. This location is pretty small and when I finally located the headphones section, it was behind a counter. Fine. I start to look over the «selection» when a sales guy comes over. I asked him for headphones with a built in microphone and volume control. He looked at me blankly and said, «What?». He clearly had no idea what I was talking about. I repeated myself showing him the pair I had. He then hands me this no name brand head phones saying its «really good».
Ok, I think. Let’s check this out. WHA?! $ 70 for a generic brand headphones? I told him it was too expensive and asked if he could offer any brands I could recognize. He said no and so ended my journey. The only brand I knew anything about was Bose. And don’t get me wrong– I’m not all about name brands– but I’m not about to pay that much for unknown quality. I mean– as a business– you have a whole wall you can fill with quality products to make money– why do the opposite?
I’m definitely not going back to this PC Richard & Son.