Quest Diagnostics

I was extremely skeptical about stepping foot in this place, but I had no choice. I needed to take my son to get bloodwork done, so I had to bite the bullet. I didn’t make an appointment because they did not have availability for the time I wanted when I called the automated line. So walking in was my only dreaded option.
We arrived at 8:10am, there was no one in sight, not a receptionist nor other patients. Five minutes later, a lady walks out and asks how can she help us? Oh, it was the «Russian lady» (refer to others’ previous reviews), I greeted her good morning and to my surprise, she greeted me in return. I immediately handed her the referral from my son’s primary physician and the insurance card. She made copies and asked that we’d be seated. Before I could even comply, she asked that we’d go inside to room number two. I was happily surprised, this was going so much better than I what I’d hoped for, cause I’d definitely been fearing the worse.
Once in room two, she asked that I sit my son on my lap and hold him down. Of course, nothing is perfect, that is when my son decided he was not ready and started freaking out, saying that he did not want a needle. She is not friendly so she made no attempt to give my son any sort of assurance. She went ahead to strap his arm and prompted me to hold him tight. At that point, my son is in tears and I am holding him back, begging him to not look at the needle and close his eyes. Two full tubes of blood later and we were done. We were out the door in less than 15mins. I would’ve gladly given this place 5 stars, had she been a little empathetic towards my little boy. I understand that she is there to do her job but I strongly believe that kids should be treated sweetly. The place is impeccably clean, I recommend it. Just made sure you hold your kid tight and kiss the boo-​boo once she is done.

I was so hesitant to drop off my tests after reading these reviews, but while I did have to wait (my fault as i didn’t have an appointment) and that part sucked, the nurse that handled my intake (didn’t get her name, but she was a young black woman) was so kind and friendly and informative. That made my day and put me at ease. So I’m giving them a good mark for that reason.

It seems that that majority of complaints on here are from people that are special snowflakes and were reality checked into actually waiting !!! OMG !
Listen, make an appointment it’s the easiest thing you can do. Use your internet or data plan on your damn phone go to questdiagnostics dot com and schedule an appointment. It took me 15 minutes to get my blood drawn while people were sitting out there for 2 hours because they were special snowflakes and didn’t make an appointment.
The only complaint I have is the fact that I sat next to a garbage with pee cups in it, then a lady came and cleaned it while I was sitting there doing the paperwork. That was nasty but whatever, I’m not a special snowflake. I got out of there in 30 minutes, tops.
Oh, and if you do make an appointment and walk-​in early, they see you early ahead of alllll the special snowflakes.
Also, have your paperwork. Jesus, how do people stay alive in this society without following directions, make an appointment, bring your script, wait, be seen, and leave.

Zero stars really.
The Russian lady at the front is an absolute «beech».
The black lady in the back is right up there with her.
I simply don’t understand why people take jobs working with customers or clients when they lack social skills?
Just finding parking here is a nightmare and then having to deal with their attitudes and lack of common sense is annoying.
I paid $ 11 to park, walked my butt up those stairs and waited 30 mins only to be told they didn’t know what kind of test I needed.
That was one of those days punching someone in the face would’ve felt so sweet!
Stay away!

Very bad, I made an appointment for no reason. First come first serve, when I complained about it the phlebotomist/​clerk didn’t like it. Advice there is 2 places much better near by City MD and Labcorp few steps away nice service and very clean environment.

Piece of shit! I waited 2 hours! Still no appointment! Go to lab corp instead guys! Which is just down block!

Staff is very unprofessional, you must have an appointment to been seen, if you don’t have an appointment be ready to wait for HOURS. They have a sign in sheet for everyone that they don’t abide by. After waiting for 2 Hours I asked for a supervisor and I was told that the supervisor was not there. They should have a sign that informs people if you don’t have an appointment you have to wait for a long time so you can make a decision at that point.
STAY AWAY.

Avoid this lab location at all cost, don’t waste your time here, expect to wait for 3 hours at least.
Came here for a a blood test, didn’t make an appointment, I tried to make one, but no one picks up the phone ever. So if you don’t have appt, it should be first come first serve; NO. I waited for 3 hour already, and asked the nurse how much longer, she said they take appointments first, as long as there are ppl with appointments, I’ll have to wait until all those ppl are seen first. Doesn’t make sense. I understand the ppl come before me with appointments should be seen before me, then those who come afterwards should be seen after me! Otherwise I’ll have to be there the whole day!!! And the nurses were very rude, impatient. How long does it take someone to get your blood drawn, anyone they took in came out half an hour later, then they went In to do whatever they were doing for another half to one hour. That’s why the wait there is always so long… if ppl who work there are more efficient, they would probably finish everyone within a short period of time. Go somewhere else for a simple blood drawn or whatever u need.

If you need to have a pee test I would a least excpect to have a toilet that isn’t fron a gas station and toilet paper that comes off the roll. The place is a disaster… how can I pee there, and then some foreign persob knocking outside the whole time…“you done yet? You done yet,??” I proceeded to drink 7! Bottles of water in 45 minutes… and I haven’t even smojed pot in 20 years That place is gross. Come sign the lab test with pen WITHOUT WASHING YOUR HANDS!!! How many other people have done this!!!

How much time do you guys think it takes for a drug test? about like 5 mins and they let the patient go! so i walk in this place and the first thing you see is that there is no one to help you. you just sign in and wait. I couldn’t do that because i wanted to speak to someone! so this lady walked out side i ran to her and asked «do we need to make an appointment in order to come here» she totally disrespect me and said here is the card the come next time and make an appointment! i tried to explain it to her that i only have 48 hours to get this test done! she was like then wait! i ignored and sat back down! i understand there is a wait time buh speaking to a patient like this is totally rude! how about speaking to them in a nicer way and explaining it to them/​or what are you here for? like these people wont help you at all! you just sit there and wait! I understand there is a wait time but i am sorry i work in a doctor“s office as well and never spoke to a patient like that! i dont understand how they hire people with such attitude towards people. Totally disappointed PLEASE PLEASE GO SOMEWHERE ELSE!

This was one of the worse experiences of my life. We arrived on time for our 11:45 am appointment to wait for an hour to be acknowledged. Once called to the front desk at 12:45, we were told that we could only get a drug test done with paperwork, which isn’t true. The front desk woman was a nightmare. She was not friendly, welcoming, or helpful. It was obvious she wanted to get us out as fast as possible. I should have known better when I had already seen two other clients ahead of us being treated rudely. One mother of two small children was simply asking about her appointment to have the glass door shut in her face. I would strongly advise going somewhere else. They are very unorganized, unprofessional and in desperate need of a rude awakening. Go to mobile health instead!!!

I’m not sure why so many bad reviews, some seem old. My visit was organized and pleasant. Big clean office.
I signed in, after a few minutes they called me to reception to go over my insurance, then called me right into an exam room. My tech was friendly and efficient (and im squeamish and have very small deep veins, blood draw was quick)
Can’t ask for much more than that. I would go back.

Get here early! If they say they open at 10am, get here at like 9 or earlier!
The facility is pretty clean but very unorganized when it comes to who’s next. They have a sign in sheet at the front desk but nobody works the front desk. A lab technician comes out, looks at the sign in sheet and randomly shout out a name. I saw people who came in after me that got served before I did. I signed in at 9:45, they didn’t call my name until 11:15. Friggin ridiculous! Stupid piss test took less than 5 minutes. They are so unethical. They can at least have a separate sign in sheet for those who just need drug screenings done because that stuff is quick. But instead I sat there and watched every morning talk show I dread. Kelly Ripa, Rachel Ray, and the worst of all, the View. I was losing my mind in there. Thank god it’s over with.

As other reviewers noted, there is no Receptionist and no one manning the front desk. You have to make an appointment via an automated machine. When you get there, the wait is long and the nurse on duty treated me like I was interrupting her break; very rude. Who is running this place?

Had to go here twice for doctor ordered tests.
They could do with a receptionist, no two ways about it. People aren’t mind readers, they need info, to know where to go, what to do etc. This is left up to the nurses to explain. It shouldn’t be their job, I’m certain they have enough going on without having to do this as well.
First time I got a lovely nurse who was very polite and pleasant so I had no complaints.
Second time I got a nurse who was incredibly rude the entire time. Firstly because I had to be there for 3 hours for the tests to work and have my blood drawn, yes apparently that annoyed her. Then she was pissed because I didn’t make an appointment, trust me if anyone ever answered the phone I would’ve made one. I did try for days to make an appointment online but there were never any appointments available, my doctor was putting pressure on me to just go and get it done assuring me that I could just walk in. Also if they want you to make appointments why make it a selling point of your business that you can just walk in? Then she was rude because she couldn’t find a vein, referring to having to take my blood as «I’m gonna stick you» how nicely put. Then it was that I didn’t come and yank her out of her office while she was with other patients to tell her I needed to have blood drawn. Sorry but who does that? I was raised to be polite and wait my turn, not to walk into someone else’s appointment and demand to be seen, which she said I should’ve done. I didn’t hold the cotton ball on my arm for long enough, I didn’t make a fist the right way, it went on and on. Basically I couldn’t do anything right. God help whoever pissed her off because she seemed determined to take it out on everyone else. I don’t expect to have my hand held or to be coddled, but expecting basic politeness and some degree of professionalism isn’t asking too much, in my opinion.
Take a book, or something to entertain yourself and pray you get a nurse that has a pleasant manner.
Also if you park on the street outside, you may have to go out to feed the meter at some point because appointments tend to take a while. Also beware of which side of the street you park on and on what day. If you obstruct the street cleaners, they’ll give you a ticket.

run !
#1 quest does not answer phones so you have to make appointment on line
done
Parked was there at my 830 am time walked into a room Full of people uncovered sign in sheet, can you say Hippaa violation?
full name, reason for visit appointment time and arrival time .
Many appointment time «NONE» You could see techs arriving late, no one comes into waiting area to at least say sorry, and when i asked a tech (w a russian accent) what time where you supposed to be here she replied none of my business .TRUE but hey i am waiting and waiting and waiting .
till i got a paring ticket 1 hour!
go any where else
they are rude and disorganized

God forbid if you have a question. Do not approach an employee. Sign your name and wait. I could not descipher the system or figure out how long it was going to take.
You get a special brand of hell in the waiting room if a kid is crying bloody murder. Or someone pukes on you. Nope, she was just nauseous, poor thing.
JUST TAKE MY BLOOD!
Why am I so impatient? You can over hear some off work conversation, but why begrudge that? I know hard it is to work day after day, even if the job is the best you’ve ever had.
It took 35 minutes to be called and 8 minutes to draw blood. The woman was pleasant, sang to herself, and did her best, had a gentle touch.

Staff is extremely inattentive. There is nobody at the reception desk. Literally. You must wait till someone will answer your simple question on the fly. The only thing they say: «Sign in!»
I’v been there a few times and every time it is like that. They just don’t care. They say make an appointment in advance but the phone works only as answering machine, you don’t have a chance to talk with a human.
I had to come for some analysis twice because first time they didn’t care to tell they have very specific timeframe for that (first time I came they all were running back and forth, and nobody wanted to talk or give instructions. After waiting 30 min I had to stop someone to get the papers and he immediately ran away without any explanations of the process).
It sounds funny but it’s not when you waste your time.
Really frustrating facility.

I came here often as per my doctor’s request for several blood exams due to the meds I was undergoing – in my adult life of past times. The waiting room is gargantuan which appears to hold up to 50 to 80 people. Appointments must be made in advance and fasting is an absolute necessary to insure the results of the exam. Results are faxed to doctors more than week later. The blood samples and any bodily fluids are shipped elsewhere for testing rather than performed in-​house. The staff and phlebotomist are somewhat attentive and friendly.
The phone number is an automated message service which puts patrons either on eternal hold or in an endless loop. What does it take to speak to a human being on the phone? The hours of operation Monday through Fridays 7am to 5pm unruling and extreme inconvenience.