My Best Friend Groom & Board

I have been taking my little Sadie there since I got her almost 5 years ago. She loves going there and always receives an excellent grooming. Love the little bow they give her! Highly recommend them.

They up charge you for everything! You ask for the price and immediately they tell you «It starts at $ 50 but it’s always more» what kind of service is that? And when she sees your pet she immediately says its horrible, my dog gets bathed once a month… I dont recommend this place.

Just had our dog stay there for the first time. Fantastic place and very nice people :)

They always do a great job with my Yorkie Daisy. She always looks perfectly cut and smells fresh. They add a cute little bandana or bow, too. Great groomer!

These ladies know what they’re doing! My dog is difficult for nail trimming and blow drying and also has sensitive skin. But, the people at MBF were very good with him and even suggested a shampoo that would be better for his skin than the stuff I had been using. Will definitely be back.

After moving to the area we began taking our dog to My Best Friend for grooming. Our dog is a Wheaton mix and we’ve brought him every 2 – 3 months since we moved. I’ve decided to stop bringing him there. I will find a groomer like we had in the city who has the dog in mind. My Best Friend always fails to call when the dog is done, causing him to sit in a kennel for hours. He comes home thirsty and in dire need of a bathroom break. Plus, This groomer has a very poor system of tracking past grooms.
For the third time now, we’ve picked up a dog that’s been shaved down to about quarter inch of fur –something that we did once in the summer when the dog was matted from swimming, etc. Apparently changing the cut one time overruled all future visits so he would be cut the same. I made a point to clearly state that’s not what we wanted, but yet again, I picked up a naked, cold dog.
I wouldn’t recommend My Best Friend because of service and inconsistency. I’ll be taking my business elsewhere from now on, to a groomer who puts the the dog first.

I had brought my dog in for a nail trimming on Thursday and they cut my dogs nails to short to were it started to bleed on two nails. Not sure I will come back there. Not worth $ 8

I just need to thank My Best Friend. I took my little Shih Tzu Lola (whose only 9 months old) to Petco several times since I got her. When I took her yesterday, they called and said «your dogs behavior is unacceptable». When I arrived, my little baby was complete butchered. They charge me full price plus some for a half-​assed haircut. She looked terrible. I called My Best Friend and they got her in the next morning. Within 15 minutes she was BEAUTIFUL! She looked absolutely perfect. Not only that, my dog was not at all misbehaved like Petco said she was. Shes still a puppy, and the ladies at My Best Friend took such great care of her and were extremely patient with her! Lola was out looking fabulous and a happy little girl! Needless to say I will be taking my princess here from now on. Thank you guys!!!

I would like to sincerely thank My Best Friend and especially owners Susan and her daughter Sabel. I own an english bulldog and as bulldog owners know they can have a plethora of skin problems. Sabel is excellent at grooming him and cleaning out his wrinkles. On a side note, my dog is actually excited when we pull up to My Best Friend, so I know he’s in good hands.

They do a nice job on my wheaten terrier. Sensitive to his bad ears and he never balks about going in the back with them. I have been taking him here for three years — I tried another groomer up the street and liked My Best Friend better.
These guys do a good job for a decent price. They are a no frills groomer with an open window policy — You can watch them work if you wanted to.

On November 26, 2010, MY DOG WAS KILLED BY ANOTHER DOG AT THIS PLACE!!!
To be fair to the owner Susan Parker, let me explain:
My Yorkie «Lucky» was a frequent boarder here at this facility. Probably about 5 years. I use to travel back home to Texas and had to board him about 4 times a year. In the 5 years, I never had any major problems just a few minor ones.
On November 26, 2010(a day after Thanksgiving), while I was in Texas visiting family, I got a frantic voice mail from Susan, the owner, and I will never forget, «There was an accident and Lucky didn’t make it». I called her immediately and she could not stop crying. I was frantic and I couldn’t talk so I had my mother talk to her.
2 days later, I arrived back to Chicago to pick up Lucky’s remains and toys. I wanted answers. When Lucky was attacked, Susan was not at the facility. I was told that the employee called Susan and explained what happened and it took her over an hour to come pick up Lucky and take him to the ER. I didn’t understand why they had to wait for the owner to take my Lucky to the ER. The entire time, my dog was dying. My dog was attacked by a KNOWN vicious dog at the facility and the other dog’s lock was not properly in place so when it was Lucky’s turn to go outside, the vicious dog got out and ATTACKED and KILLED Lucky. Susan gave me the Case Summary Report from VCA Berwyn Animal Hospital and the report read «Lucky had no heart rate and was pronounced dead on arrival». I am still completely heart broken. I think about Lucky everyday.
Susan was really sorry and wrote me a heart felt handwritten letter and offered me a monetary gift. I really appreciated the gesture but it does not fill the void I still have in my heart. I have yet to get another dog and I will probably never will at this point.
The reason I am writing this review now is because my friend wrote one and Unilocal deleted it because they said it was from a 3^rd party. I am not trying to destroy this business but people need to know what happened to me. Thanks for reading

The service here was pretty decent. No fuss, friendly but to the point. They groomed my long hair cat and trimmed her nails. When it was time to pick her up, she was super chill. Price was right too! I’ll be returning with the other cats in our house.

I don’t know what happened, but the service and environment has declined dramatically.
I will never return here. First, the young lady was rude and the place smells so bad. I understand there are animals there, but the stench was ridiculous.
They have the nerve to be selling homemade, natural dog treats and your estabishment looks and smell like this. I wouldn’t dare feed my animal something out of that establishment. I’m afraid to think of how the food preparaion area must look. Yikes!!!
My best friend would never appear so unkept. Clean the place, its unsanitary.

I really liked this placed they were so wonderful. Rambo and Riot look amazing. I always am nervous to try new groomers so this was a great experience for me. They took the time to help me decide what cut and explained thoroughly. They have open windows so you can see the whole process and not worry:) I highly recommend them.

I dont know why I did not think to write a review before. I love the way they put my shih tzu-​Pepsi hair in so many cute and funky ponytails. I never have a problem with the girls that work there, they are always friendly. Very reasonable pricing and they always know what I what. Even when I dont, they will always provide a good suggestion.

I ran screaming from yuppie puppy to this family owned groomer. They are very professional, always accommodating and my kitty’s lion cut is always perfect… and I mean perfect. Highly recommend these guys. So save yourself some $$$ and sanity by skipping yuppie puppy and go here with your best pal, he/​she will thank you! PS yuppie puppy flagged my review, which I find pathetic, but it’s still available for you to read in the «filtered» section of their profile. I’m not bitter though… ;)
I have changed my rating from 4 to 5 stars for consistency. My kitty comes out with the same perfectly done lion’s cut every time. Very pleased with how quickly they are able to get us in and also how quickly he is ready. I wouldn’t go anywhere else for his grooming.

I’m really surprised by the negative reviews of this place. Our dog, a golden retriever, requires grooming once every two months in order to keep from being matted, stinky, and covered in hot spots.
Despite now living on the north side of Chicago, we make the 35 minute drive to My Best Friend once every two months to bring our dog in for grooming, including hair and nail trim. Our dog starts whining in excitement once we’re about four blocks away even when we take different routes — he somehow has memorized the general area of the groomer. He basically pulls us in to the shop. I’m not sure what they’re doing there, but he seems to like it.
We’ve taken him to another more convenient groomer once, but he was not as soft and didn’t smell as nice when we picked him up at the other place as he is when he comes home from My Best Friend. The other place also didn’t do as good a job on his trim. Rates for the full package were comparable though.
The only drawback is that we usually need to have him there by 10am on weekends for grooming, which is a bit of a pain since we’re driving from the city. But the dog seems to like it and he always looks so pretty when he comes home that it’s worth it.

We had been taking our Bichon Frise here since about 3 – 4 years ago. We always recieved good service until summer of 2009. I took my dog to the groomer before heading out for vacation. When I went to pick him up, the girl at the front desk charged me more than the usual (about 10 dollars more than the past) and then she made me go to the back room & take my own dog out of the cage because she said «he was very shy and nervous.» Whatever. I paid & left. Once I arrived home when I was about to carry my dog into the house I noticed blood stains in the backseat of my car. I immediately started freaking out & inspected to see where the blood was coming from. The inside part of the tips of his ears were drenched in blood. I inspected more… and was able to see a blood spot at the top of his head through his poofy hair. Then a razorburn on his neck, chin, and on his 2 hind legs. I was SOO devastated as any dog owner would be. Besides that, I had to find this out on my own. The girl at the front desk NEVER told me anything about what had happened to my dog. VERY UNPROFESSIONAL! I called the grooming salon and the girl said she would have the owner call me. The owner’s daughter called me, apologized and said she would have her mom call me. Finally Susan called and said the best she could do is pay for my dog’s vet bill. I took my dog to the vet and all he said was to let it naturally heal and clean it with soap and water. Still extremely devastated, my dad called Susan. She said she can give us a free grooming session and that she would personally take care of my dog. The next time we took him in, when my dad picked my doggie up, she STILL tried to charge him $ 60 bucks, even though she knew they had messed my dog up. Her excuse? «I offered to pay for the vet bill.» and «He was a lot of work.» PLEASE!
NOTE TO POTENTIAL CUSTOMERS: If you DO decide to take your dog here, make sure Susan is the one who takes care of your dog, or expect your dog to be returned with a few nicks & cuts, perhaps more. Otherwise look for a new groomer.
NOTE TO SUSAN: Hire professional groomers or extensively train your staff so they know what the heck they’re doing! And the girls in the front desk should be friendly and approachable, not rude & snotty. Totally NOT professional AT ALL!
currently in the process of finding a new groomer who will give my dog the proper care and not over-​charge me for services.