Lowe’s

We bought a grill online. When reading the reviews for the grill, we noted most people talked about having to put it together. That’s what we wanted… the grill in the box… so we could fit it in our jeep.
So, we drove to the store to pick it up. Note that right there at the register, it says they can help you load merchandise into the car/​truck. We told the associate we wanted it in the box. She looked shocked and said she wasn’t sure if they had one still in a box but would ask and then told us it would take longer for them to bring it up to us. We were fine with that. I would have liked a «Well, sure» or something similar, but any who.
So, when we told they brought the grill up to my husband who, by the way, is on crutches because he has a broken leg, they just put the dolly with the big box by him and walked away. We had to ask for assistance to get it loaded in the jeep. When we did, the associate said, «I will see what I can do.» So, after standing around for a while, the very sweet older gentleman who works there and who brought the grill up for us on the dolly, said he would try to help. As we get out to the jeep, finally, another very nice man had come out to help. So, we got the grill. But it really felt like we were inconveniencing the lady behind the counter. I felt we had done something wrong. I just expected a, «Sure we can help.»
So, I wasn’t very impressed with the customer service associate, but I was super impressed by the willingness of the older gentleman to help us. His name was Al & Al is awesome.
It is not that she was blatantly rude but, rather, that she was seemingly put out and made the experience of picking up the grill, that had been bought for my husband for Father’s Day, less than exciting. It was a blah experience. I don’t expect major enthusiasm, but a smile and a genuine willingness to help would have been great.

Special shout out to Jacob and Kat up front! They both went above and beyond in helping my family out at a recent visit. Really appreciate their help! Awesome prices on washer/​dryer sets as well :)

Poor service AGAIN at lawn and garden in Forney, Texas. I went to register to buy mulch and top soil (16 bags). The male worker and female cashier were playing around. I made the purchase and told them that I would go get my truck. I did and nobody came out to load the bags. It was 100 degrees and I’ve had a heart problem. I loaded the bags, then went back to register to see if anyone wanted to count them. The male worker hesitated, then headed outside. I got tired of waiting. By the time he got outside I was already in my truck and I left. Bags weren’t counted.

Excellent customer service. I have purchased many things here but had an issue with my trimmer. I hadn’t purchased a protection plan so I had to go through the manufacture which was awful and blamed the oil and gas mixture (the oil came in the box…). After that experience Lowes ended up taking care of it and I’ll make sure to buy their plan instead of dealing with manufactures which would rather make up excuses.