The Mouse Pad

After working with this business and being privy to an unfortunate review I’d like to state that being a techie myself I’m VERY comfortable recommending this shop. Unfortunately some folks simply don’t understand electronics & can’t be reasoned with to leave such a misguided/​misinformed review. The shop is very knowledgeable and the most reasonable prices I’ve ever experienced!

I think about the fellow at the Mouse Pad all the time. Due to this actions and the effect he has had on me, I am quite certain I shall always think about him.
When I came in the door, no-​one else was there but the scruffy fellow behind the counter. He called a hello, but barely looked up. I went to him and waited to be acknowledged but he was busy on the computer and asked me what I needed without making eye contact. I began talking to him, but as his fingers were flying over the keyboard and he was staring at the screen I quit talking, thinking he wasn’t listening. When he realized I was waiting for his attention, he sighed, rather dramatically dropped his arms straight down against his body and turned to look at me as if I were quite a pain in the backside. It was not an auspicious beginning.
The computer I brought in was frozen, and it turned out to be un-​fixable. No harm, no foul, it was nobody’s fault, just one of those things. However, even though the computer couldn’t be made functional, there were hundreds of files in it that were completely accessible and could be easily copied and saved. I was told this over the phone the next day when I called the fellow to ask about the diagnosis. He proposed to me that as the hardware was basically scrap, that he copy my documents, family pictures, and the copies of my CD’s I had ripped to file, and he would save those files for me, in exchange for letting him have the PC tower for parts. Sounded good to me.
I called the next week & he hadn’t gotten to it. My calls were repeated on a weekly/​bi-​weekly basis for at least 2 months and he never got to it. Finally, I let a couple more weeks slide by before calling again. When I did, he had NO CLUE who I was or what I was talking about. And they don’t give you a receipt for your computer when you drop it off. This man’s attitude to me now, was a combination of, indifference and irritation. I was horrified and outraged. And SO scared I would never see my lovely irreplaceable family photos again.
A well grounded fear, as it turns out. I never have, and never will.
Thanks for that, Mouse Pad. Thanks for losing all my digital photos. Thanks for losing the copies of older printed photos that I spent at least 10 days of my life laboriously scanning, one by one. Thanks for losing my resume, saved documents, my digital journal for my children… Thanks for losing all the clean copies of every CD I have ever purchased.
In addition to the insulting way I was treated from the moment I walked through your door, the final offer of $ 15 off my ‘next visit’ as recompense for all you stole from my family was… would it be redundant to say it was adding insult to injury?
It is my fervent hope that karma is REAL and that someone holds you down and does to you you, what you did to me. If you know what I mean.
I can and do recommend Isenhower Computers in Hollister. See my review.