Waste Management

Still the worst company ever. Basically there’s no way out. Seriously, you have to cancel in writing, via certified mail, 90 days ahead of the end of a 1 year contract. And if you don’t, it’s another year?! Asked
to see the contract and they didn’t send it. Asked to cancel and it was too soon. Asked to cancel again and now it’s too late? Damaged our property and no resolution? Rude customer service people. Hate this company. 1 star is way too many.

The worst customer service ever! We set up an account before we moved and expected our trash cans to be delivered within a few days, but no. Our first bill arrived for the delivery fee and our cans were still not delivered! We called day after day and they said our cans would be there speedy quick but never arrived. After finally talking with the «supervisor» who was rude and didn’t do anything about the situation I told them to cancel our account and have a good day. I wouldn’t recommend this horrible trash company to anyone!

Horrible customer service my neighbors (2 of Them) have been waiting for someone to come and pick up their cans after they cancelled their service! From talking with them their bill changed from month to month pick up times varied, and now they have sure soars sitting on their curb, with promises that they will pick them up the next day, then the next day! There is a reason people are cancelling!

Horrible Experience
We paid for 3 months of trash and recycling pick-​up service up front. Firstly, a whole month went by and the recycling was never picked up despite several complaint calls to their customer service. We finally became so fed up that we decided to cancel our service. Not only did they NOT refund our 3 months of payment, but another 2 weeks have passed and they still have not come to pick up their trash containers like they said that they would. Their trash containers will likely sit in front of our driveway for another month for all we know. Do NOT use this company. They are completely unreliable in their service and have terrible customer service.

If I could give a zero, I would. If you have a choice in who to hire for your waste removal and recycling needs, DO NOT USE Waste Management. They are a corporate conglomerate (Houston) who have missed our trash and/​or recycling more than not over the last 18 months, and when you call to find out what happened and schedule a «courtesy pickup», they stall you for a few days and then tell you that «staffing and equipment» restrictions prevent them from coming till the next scheduled pickup. This has happened to us for the last month of missed pickups. THEY ARE AWFUL. In the annoying wait for a rep to talk to, they brag about 4,000 trucks and fast service and it’s all BS. And it’s hardly a «courtesy pickup». It’s no courtesy at all. It’s making up for their own mistake. I suspect this is a nationwide problem, but if you are in Northern Colorado, GALLEGOS is your best bet.