Bright Star Credit Union

I wasn’t sure which branch to leave a comment on. This is the branch where I opened my original account with bright star credit union. I was a teacher for Broward County Schools and they always attend different events — explaining why teachers should become members of their credit union. I finally went and opened an account. When I did I was told that they don’t nickel and dime their members. Since then my interest was raised more than 5% when I received a balance increase on a credit card and today I was charged TWENTY DOLLARS as a fee for requesting a balance inquiry letter. I was told that there was no way for this specific fee to be waived. Of course the manager on duty was so sorry and understood my point of view. The fact of the matter is this Bank’s policies makes their colleagues and employees liars. I’m thoroughly disgusted. Bright star credit union make themselves out to be the finacial heroes of teachers and different than other banks. They simply are not — it’s false. I look forward to the day that I have $ 0 associated with them.

Due to consistent poor service, I asked to have all of my accounts (including a Visa credit card) closed. The teller issued a check for the amount of my balance and assured me everything was closed. Two months later I received a statement from one of my accounts with a service charge for having a low balance.
I called customer service about the issue. After going through multiple prompts, I was put on hold by the system for 14 minutes. When I finally spoke to a person, I was asked five different questions about my identity. When we finally got to the purpose of my call, I was informed that two of my accounts were not closed. The person on the phone intimated that I must not have advised the teller that I wanted the accounts closed. I asked if she could see that other accounts were closed on the same day. She said that information was not available to her. I was then asked to jump through a few more hoops in order to close the two accounts. Just another example of poor service at Bright Star Credit Union that I have experienced.
I have since found another credit union and the service is much, much better.