Carl’s Van Rentals

Awesome customer service!!! Inexpensive and clean vans! I will back !!! I looked all over and finally found this place. The van was cheaper than the vans at the larger companies; so I was a bit worried! However, the van was cheaper than most rental cars I have rented. They were friendly and actually even found me a place for my car which wasn’t an easy task and not really their responsibility! These guys get 10 stars!

Rented a cargo van last week, reserved the van on Tuesday. Van was ready as promised at the pick up time paperwork was in order and fully explained. Van ran fine with no problems, returned after closing. There was drop off they charged me nothing for returning a little late and the extra mileage charge was exact. Would recommend them since the cargo van was way less expensive than a passenger van and held a lot more stuff. Things must have changed from 2012, I have nothing but nice things to say about them.

Rates were okay, but the service was not. They are a little shady in their way of running their business. The two men that work there actually started getting rude when we asked questions about our rental. The perfect example of the phrase «you get what you pay for».

The price was slightly cheaper but the service was questionable. The guys «try» to be nice but they are abrasive without realizing it. We ordered a minivan for the six of us with a lot of luggage. We were picked up in the same vehicle that we were supposed to rent, which makes for 7 people, since we had to drive the employee back to the office. We barely fit the luggage in, with some of it on my kids lap. The driver said, well, you asked for a minivan and there is room for 7. «yes — but i didn’t account for 7, I accounted for 6» — well you still got a minivan was his reply.
Then I had to call my insurance broker for a copy of my insurance card. He simply said, from his office «if you don’t present it, you can’t rent the car». He also said «you should have read the contract carefully». While there, there was another person on the phone with insurance conflict, and he had the same comment. «well, you should read the contract carefully».
The good — my credit card was cancelled due to a «fraud alert» but they still held on to the car and called me upon arrival to notify me of the credit card not processing (but that was 3 days after i made the reservation — you would think they would have known about it 2 days earlier).
Lastly, depsite my declining collision coverage, they tried to sneak in some other insurance saying «it’s only $ 1.99 /​day. He had to redo the entire contract to get the right price. Wasted another 5 minutes).
Overall, car was a bit dated (2010 model) and some interior items, like AC cover, handles, etc, were broken off completely.
In short, I“ll stick with Enterprise, regardless of the money. Nicer staff, easier transactions (much much quicker, more car options) and not much more expensive. We svaed perhaps $ 50 on a 1 week rental, but won’t bother with them again.