TRUEPROFESSIONAL! As a hearing aid user for 15 years I have never received the service that Florida Hearing Matters provided. I’m new to South Florida. My right hearing aid stopped working so I went on line to the manufacture and found Valerie Rossetti of Florida Hearing Matters. I have been to a total of 5 different audiologist and not one of them EVER offered me a replacement hearing aid while mine was out being serviced for 10 days. She didn’t try to push any products. She also made sure I was completely satisfied before I left her office because she was going on vacation. I would HIGHLY recommend this professional for your hearing aid needs.