Macy’s Furniture Gallery

I have been going on-​line and visiting stores looking for a sectional that is similar to what I have which was 30+ years old. The old sectional finally saw its last days. Didn’t have any luck finding something similar until a sale came up on-​line at Macy’s. Went to the store in Ft. Laud to see what it looked like. Immediately greeted by Adam and shown the sectional. I measured the pieces and placed an order which was different from the on-​line pieces I saw but I did not realize it at the time. Went home and realized I measured wrong and did not order what was on sale as I was unable to print the screen shot of the sale. I canceled the order and remade the order with print out in hand. Adam redid the entire order. I was promised the order on or about ³⁄₁₅ the earliest. Received a call from Adam that the order will be delivered on ³⁄₉. Earlier than stated and happy about it. Delivered and set up. Very happy with the entire experience.

I had an incredible experience here. Lately as i have been remodeling my home I have had service that has been hit or hit elsewhere. At Macy’s furniture gallery it was a hit. Came in on a Thursday night and was offered assistance by Sandy, She listened to exactly what I needed, told me what all of my options were and I made my purchase. I was buying something from the floor and was offered delivery or pickup. I decided to pick up and had the pieces wrapped by Tyler who assisted my friends so they could get the furniture on the truck. I also want to mention Rene who helped me look at area rugs.
The store is clean, well lit and has a huge selection. Ample parking and easy to find (just south of commercial on the west side of the road).
I must tell you as well, the furniture I bough is amazing quality. The next time I need something it will be coming from Macy’s!

I’m very surprised by the negative reviews. I just bought a Radley living room sectional set. It is absolutely beautiful. I bought it in a nice brown they call Java. The pillows are firm and comfortable. The fabric is lovely. The price on sale was very reasonable. The delivery was outstanding. Three men came on time, and took care of everything. I was worried that a delivery might harm my carpet. They were clean and careful. I found the salespeople at the furniture gallery to be excellent. My salesman was named Louai Salloum. He gave me time to look around, and answered all of my questions. He also made helpful suggestions. It seems very strange to me that salespeople wouldn’t be interested in selling to customers. I find it hard to believe that no salesperson would approach a customer. I recommend this Macy’s Furniture Gallery. My experience was very satisfactory. I love my new living room sectional.

We have been looking to replace our dining room table for quite some time now…, well, maybe not really me because I had that table ever since I first moved down to FL in 2001, so I may still have some sentimental feelings towards it. But as we have been inviting some friends and family over for dinner parties recently, that table for 4 just isn’t going to cut it. So all good things must come to an end.
We decided to drive up and down the Furniture Row on US1 and pay some furniture stores a visit, and this was actually one of our first stop. We wanted a table that’s not too large in size, but still functional for seating a party for at least 6. Therefore the best solution is for us to look at the extended tables.
As it turns out, it’s not so easy to find these tables. We are kind of picky, so that table not only has to be functional; it also needs to look good. And the size has to fit in our dining room, while the color of the table has to fit into our color scheme in the dining and the kitchen. Last but not least, the price needs not to break our wallets so much. I didn’t know what to expect before we started searching. I thought it’s going to be rough, but luckily, we came to the right place.
This store has all the right stuff. The show room is huge with lots of furniture selections. We walked up and down in the stores and one of the rep. approached us and asked if she could help us. We told her exactly what we are looking for and she immediately took us to take a look at one of their tables.
When we first lay our eyes on it, we couldn’t believe it. The table seemed a perfect match. It’s a beautiful table with a very contemporary design, a tempered glass top with hardwood frame finish. To extend the top, we just push the top out forward and pull out another top piece which is stored underneath. And when it’s fully extended, it’s big enough to sit 8 people. And the price? We could not have been able to afford it, but luckily they were having a sale that week, we got the table for almost 50% off at the regular price.
Even though we thought this is the one, we still drove around up and down US1 and saw different furniture stores before we made our mind. At the end it was a very easy and clear choice. We went back to the same sales rep. lady and told her we decided to go with that table with 4 matching chairs.
Overall, this furniture shopping experience was quiet good. We like this furniture store very much. The sales persons were very polite, helpful and courteous. They weren’t pushy and allowed us to look around without being harassed. This place has a lot of great looking stuff, and if I had the money I could see myself replacing all of our existing furniture in our stuff and buy half of the stuff in the stores. The prices maybe on the high end side, so you need to find out when they are having a sale in order to get a great bargain. A few days after our table was delivered, we got a very nice thank you email from the sales lady who sold the table to us, which was a very nice touch.

I bought furniture from this location for the first time after moving to Fort Lauderdale. The manager is HORRIBLE and her customer service skills lost any future purchases I was thinking to make. I have never encountered a worse manager of a retail store. DO NOT BUY ANYTHING FROM THIS LOCATION!

My family and I walked around the store for around 30min looking at possible living room couches. We found a nice looking set and were considering making a purchase for our new place but the staff just starred at us from across the store and never said a word to us. We were so unhappy with the customer service we walked out. Looks as though I’m not the first person to notice the unfriendly staff, what a shame.

2 years later and waiting in our 4^th!!! Sectional to be replaced because of defects. They won’t give us our money back and insist we keep picking out a new sectional. Their furniture is total crap! Corners of sectional are visibly sunken in. Pillows have turned into hoe hoes. Terrible quality. Will NEVER buy furniture from them again. Can someone please sell some quality furniture somewhere again? Chinese imported furniture is crap!

The staff they have working there is, couldn’t get a job anywhere else!
Unemployment must have run out…

Bought a couple of sofas, a high-​top table and chairs and the quality of all was nothing like we were told it was when shopping the store. Would not recommend for anyone to trust the description of purchased furniture at this store.

This is the worst place ever. The delivery dates are total lies and you can call 15 times and each time you get a new excuse. I can never get a hold of the manager even tho she was very present during the big purchase I made. The idiots that answer the phone at the store even had the nerve to transfer me to customer service only to find out it was closed ! I’m so disappointed in the place and can’t wait to get a hold of the manger to cancel my order.

When my fiancé initially dragged me here I was concerned it would have overpriced garbage, but I was quite wrong. We ended up buying both a couch and bedroom set. Both were of great quality and the pricing was reasonable. The incredible part though is the delivery process. On top of contacting me for 3 days leading up to the delivery date by phone and email, the delivery guys were great. Setup everything perfectly and removed all the packaging, very neatly I might add.

Was trying to furnish my new house and this place is a total joke! The customer service is horrendous! I wanted to buy a $ 8000 leather couch and the sales lady actually asked me if I could afford it! Umm I’m sorry I’m looking for furniture, I was in sweats! I didn’t know I had to be all dressed up to go to a friggin Macy’s furniture store! Save your time and patience go to Bears across the street OR up in Boca!