MetroPCS

Bad welcome, never again. Metropcs is the worse phone company in the world, and they love that…

There’s an Indian lady who worked the night I went in she was rude. The worst contrast ever because there s a young polite and helpful gentleman who was also working that night. She is ruining all the good work he might put in. I went in to get my BF a charger for his phone and I wanted him to choose it. It just happened that I saw a phone place near the place I did my nails and I knew he was getting a charger that night so I decided to get it for him. I was waiting for him to come not realizing it was closing time for the store. She was really rude asking me to leave and forcing me to get him a charger without him being there. It’s closing time so politely ask people to leave, offer them to come back tomorrow and tell them your business hours. Trying to sell and being rude isn’t the combination of good customer service. Funny thing is verizon was right across the street which is my BF carrier and I didn’t realized that. How ridiculously funny! You have competition less than 1 mile away and you are busy pushing people away. Zero STAR. We went straight to verizon and they work longer hours with great customer service. See how that works… Take notes. They even told my BF how to save money on his plans. Glad u were rude to me

Some of the rudest people I have seen work there.
I went to the MetroPCS store at Federal and Sunrise about a month ago. I had previously switched over a friend of mine who had been paying $ 200 in AT&T overages to MetroPCS since MetroPCS has unlimited talk minutes. I have had MetroPCS in the past and I like their phone service.
However, when I switched my friend over to MetroPCS, we did that by ordering a SIM card through MetroPCS’s website instead of going to a MetroPCS store. It did take some time to get the new SIM card activated in my friend’s iPhone, but that was nothing compared to going to this store.
All I wanted to do was buy a SIM card at the store, take it home, and then activate it myself so I would not have to hand over my smartphone to people I do not know. That seems quite reasonable to me. But this MetroPCS store would not allow me to do that.
But that is just the start. I told the young woman working at this MetroPCS that I just wanted to buy the SIM card and that I had done this over the Internet a couple of months ago for my friend. This young woman who works there, who by the way had THREE shades of eye shadow — pink, green, and bright white! — was very beligerant and quite rude. She told me they COULD NOT just sell me a SIM card without me letting them activate my own smartphone which I bought from some other place and have owned for a couple of years now. When I told her about activating my friend’s phone on MetroPCS without going to a store, she told me, «That’s because it was done over the Internet.» As if buying products and services over the Internet changes the products and services from buying them at a store?!?
I can see if there are security concerns or even regulations with selling SIM cards. But I would be willing to hand over the same types of information used to buy the SIM card over the Internet at the store — my name, home address, telephone number, and even credit card number. I just did not want to hand over my phone and all of my data to someone I do not know. MetroPCS did not let me do that.
The more I tried to argue things like how I could not see why I could not just buy the SIM card and activate the service myself at home and why it would be any different than buying the SIM card over the Internet, the ruder the woman who worked there became.
The bad behavior of the MetroPCS woman with all the eye shadow reached a pinnacle when she actually stopped looking at me! She refused to even look at me!!! I asked her in astonishment, «What? You won’t even look at me now?» She kept looking away from me! What kind of customer service training tells these people to be so rude as to stop even looking at a customer or potential customer? This is insane!
So my recommendation is that while MetroPCS offers a great alternative to expensive cell phone contracts, I would avoid the MetroPCS store at Federal and Sunrise at all costs. It is not worth putting up with their rudeness and attitude. I’ve seen other rude people work there a few years back, but not to this level of rudeness. They don’t deserve your business at this store with that kind of behavior anyway.

I HATE MetroPCS.
I switched due to the lower price I would pay per month for unlimited everything.
Not only have I had to restart my phone at least once a day for a year due to freezing, unresponsiveness, and overall slowness, I have missed important messages from my work, boyfriend, and mother. I received many of these missed messages close to a week after they were supposedly sent.
You get what you pay for, and the price is NOT worth it.