RedCap

While I enjoyed my service, I only used it once and then cancelled it. Since then, I’ve been charged $ 20 every month despite the fact that I cancelled my service! Every month we dispute the charge with Amex and the money is refunded yet they continue to charge me. Finally had to do a merchant block. I would be very cautious of using this service and giving your credit card info.

WORST SERVICE EVER. Unbelievably terrible experience. Was using this as a first time customer and booked a reservation for car to be delivered the next after routine service. Half an hour before the car was supposed to be delivered I received a text message saying the reservation had been cancelled. I then checked my voicemail and had received a phone call only an hour before the scheduled delivery time saying they didn’t know where to pick up my car. When I called to discuss this, I waited on hold for 40 MINUTES before I was able to speak with someone, who then told me they had no idea where to pick up my car, and asked for information about something called an RO number or a service representative at the dealer, which the app had never asked for. I had tried to look on the app in the morning to speak with someone to confirm my reservation, but there’s NO NUMBER on the app. RIDICULOUS. NEVER AGAIN. They lady on the phone kept acting like it was my fault their app never asked me for the reservation information they needed.

This service is fantastic.
I used Redcap for a ride home from a medical procedure. I drove myself to the surgical center at 6:00 am and scheduled Redcap to pick me up at 8:30. The surgical center required the name and telephone number of the person picking me up before they would start the procedure. The Redcap app on my iPhone gave me the driver’s picture, review rating and a call button to call him which enabled me to provide the information to the surgical center.
I’m pretty anal about being on time and checking and rechecking to make sure things are going as planned. The app sends you a confirmation text when you book, another text when your driver is on the way and a text when the driver arrives. When you receive the text that the driver is on the way you can go to the app and see exactly where the driver is on a map. Even the most OCD customer will be happy with the quality and quantity of information provided by the app.
The driver came upstairs to pick me up right on time. He was courteous and professional. The driver was the first person other than me to drive my AMG and he showed it the upmost respect. The entire service was something I have learned from experience not to expect in Miami. Taxi service here is awful and can’t be used for medical procedures. I’m very pleased to have found Redcap.
The basic membership is free. The app estimated the cost at $ 46 and that’s exactly what it cost. You will want to add a generous tip for this excellent service. I am going to use Redcap for nights out with friends from now on.

I use Red Cap in our business and I have had nothing but great things said about the drivers. They are well mannered, on time, and the staff is great. Nora Cone who is the supervisor for the company does an amazing job. She stays on top of the drivers and make sure they offer the best service possible. This company has make my job a lot easier when it comes to customers satisfaction. One thing the owner is a man that is involved. I trust if I call him he will return my call.

Let me start by saying that I have an extreme phobia of letting other people drive my car! To me, paying other people drive my car is akin to paying someone to be intimate with your wife. In a perfect world, no one but me would drive my «Beyonce». However, if I had «more than a couple» of sips of «Juice» down a «dark Homestead highway» and want to be a responsible driver I will let someone share Beyonce with me.
I heard about RedCap from Brenda P. and Glenn G. when I asked how they partied in Miami when living in the 954. Basically this company will send a driver to your location, and drive you in your car to either your home or a nearby 24 hour restaurant to get some carbs in your system. Similar to the other car sharing companies I’ve used, my driver (Jack Topel) was friendly and a great conversationalist as well as very punctual. He arrived at the party site a little before the scheduled appointment, and waited an extra 15 minutes when the event ran over the scheduled time. Between that service, and avoiding a weekend under unpleasant circumstances, I would have to say RedCap is very much worth the price!

we went out with a few of our friends 2 weeks ago after meeting at their house for a couple drinks and deciding where to go. we piled into their suv, ate at Market 17 (wow!) then off to Las Olas to bar hop. our friend said he had no worries about drinking because he was calling Red Cap.
I had never heard of this… and they explained how great it was to be able to go out, have fun & be worry free about getting home and not have to take a crappy taxi instead.
I said «that’s why I use Über». they love the service of Red Cap & are very happy with it… but this was my 1^st experience.
at the end of the night, we waited almost 20 minutes for the driver… not too bad. the driver was nice, acted professionally, drove safely.
I asked him how he got to where we were… and he said he used Über! this made me laugh that our driver used their service to come drive our friend’s vehicle home.
of course I teased our friend about what they were paying since it’s obviously profitable for red cap to use über… and if it’s good enough for red cap, why wouldn’t it be good enough for them?
to sum it up, the service was pretty good… a little long on the wait… but it was a busy night. the driver was nice & competent… but to me the price just seemed too high.

Excellent service. Professional drivers and fabulous service. Definitely not cheap — but MUCH cheaper than a DUI or worse. Because you can’t use the one-​way service after midnight it is not a «spur of the moment» type service — but it has been great going to and from concerts (like at Cruzan) and other bigger events.

I have used this service 4 times now and like others have said, it keeps getting better and better. I feel sorry for the other 99% of the country that has to use a nasty taxi to go out boozing on the town!
This service, to me, is way better than having a buddy be the designated driver. I don’t need a stick-​in-​the-​mud friend telling me I’m drunk and let’s go every 15 minutes. Get Red Cap and EVERYONE drinks! Woo Hoo!!!
Anywho, let’s get back to some facts, not like my above statements aren’t facts…
1) Driver has always been on time, actually early.
2) You get texts an updates from 2 hours in advance, right up to and including their arrival at your house.
3) Drivers have always been professional and courteous.
4) My latest favorite driver (Who I’m not sharing his name for fear you all will book him before me) does not give me weird looks when I say, «next stop Scarlett’s»
This service has been nothing but flawless. Well worth the price of admission!

Best. Service. Ever. Great drivers and reasonable (but not cheap) costs. My only suggestion is that the one way service go beyond midnight. When we stay out really late, I have to get the driver for the whole night, both ways. It’d be nice to have a one way service 24 hours. Still, they are super professional and have saved my drunk butt more than once. Use it!

If only there was a 0 stars for this company!!! They left me stranded twice!!! The second time they left me stranded I booked two weeks ahead and called 2 days before to confirm I wouldn’t have any problems again. Well not the case totally stranded and sent me a text 2 hours after my scheduled pick up time saying they couldn’t pick me up. The prior two times actually picked me up they overcharged my card for each ride! Oh and the driver was once texting and driving till I said something and no it was not a red light. You are better off with another company! They advertise in my football suite and I immediately remove any marketing. Terrible company!

Probably have used the service 20 times. The drivers are very well trained and the service keeps better and evolving. I have used them everywhere from Palm Beach down to South Beach.
What I Like:
…the app is very convenient
…the drivers are clean and wearing uniforms
…the convenience — they are mostly within 5 minutes of a pick up time
…the sms follow up, before and after the ride
…tipping is included
…door to door service
…management is extremely responsive and professional.
Redcap is not inexpensive, but is is less than taking a round trip taxi service — and certainly less than a DUI. Where is gets really costly is when you keep the driver after hours.
I recommend taking a big car, that fits 6 — and splitting the cost among everyone. That way the $ 35 cost to the beach costs only a fraction of that. I have recommended the service to many friends and they all feel pretty much the same — RedCap is great!!!

WOW! Super Professional car service.
So glad I was referred to them by a friend. They were on time and provided me with a personal driver which allowed me to actually use my own car. Providing me with personal comfort. I thought I would only use this service when I wanted to go out and have a few drinks and not have to worry about getting a DWI. I realized that they provide so much more. I even have been using this service for runs to the airport and servicing my car while it is at the dealership. I strongly recommend becoming a member and have different tier plans that can accommodate your usage and budget.

I finally had the opportunity to try out our friends at RedCap. Wow, was I impressed. I get a confirmation text the day before confirming my order and asking me where I would be parked at Sun Life Stadium, I get a confirmation the day off, I get another confirming my driver on the way and finally I get one when he arrived. The timing of all was absolutely perfect as if they rehearsed this prior to picking me up and trying to impress a potential BIG client or investor. «No, it’s this way everytime,» I’m told. Finally our driver Mitch text me to tell me he was waiting at the designated area. As I walked out, I recognized the red cap right away. Now I know why they wear them as it is easily seen. We were in the car within minutes and out of the park on the highway within 5 minutes. Mitch had a wit about him and quick with the zingers as he had to keep up with a few football fans that had been tailgating and have more than enough fun at the game (I think you know what I mean). Now I know I could’ve driven home without a problem, but why bother if you got these guys. No pressure worrying about driving, and no pressure worrying about having a great time at the game or not. Believe me, it added to the whole experience of having a great time without ANY worries. Thank guys!!!

While theres a lot of reviews on here about where to go or what to do I thought it should listed about how you can get to these places or home safely and for this there is My Red Cap.
Last year I joined MyRedCap after doing a story on them on CBS news, my story on cbs here —
but I never used the service. The other day I used it for the first time and it really is such a great great service.
If you don’t know what My Red Cap is — its a driver-​on-​demand service that gets you and your car home safely. Basically they can drive you all night or just pick you and YOUR CAR up at the end of the night and take you home safely — its actually brilliant and in most cases is cheaper than a taxi, car service.
If you want to use red cap you need to be a member, they let you try for Free with a free trial membership otherwise it starts at $ 8 per month. They make it easy because they bill your credit card and add an 18% tip. Trip fees are based on your Membership level and the amount of time you use the Driver. The Rate starts from your pick up time to your drop off time. Also real late night trips have additional charges.
Whats cool is before your trip you get a text that the drivers coming. All the drivers are background checked too.
I loved it. The best part was I was able to enjoy the night not worrying how I was going to get home. I live in Palm Beach County even though they are headquartered in Ft Lauderdale and they go to miami too