Safelite AutoGlass

I had my wind shield replaced. Overall I am satisfied with the service. The technician was on time and did a great job without any hassles.

I got in my car on a Friday night to go visit some friends… and found a huge crack on my windshield. In my 15 years of driving, I’ve never had a cracked windshield — so naturally I panicked a bit. I didn’t know if driving a block away would be dangerous. What if I hit a bump, the car jumps, the glass shatters and cuts my face up. Okay, I might have overreacted, but that ish is scary. You’ve seen Final Destination, right?
So shout out to Geico — as I called them to see how I can fix this. Apparently for anything windshield related you have to go through the app. So I downloaded the app and set my appointment. The only way to get it done on the weekend was to drop it off to this location — otherwise I’d have to wait till Monday for them to come to my house. I opted to roll the dice and drive over on a Saturday morning. I touched the scratch, and it seems it was only on the outside, not the inside so I figured I was safe.
The appointment was set for 1, but I left it at 10:30am. I had a brunch date, so I figured I’d leave it early, and after brunching it up for a few hours, it would be ready. The gentleman that took care of my car was super nice and told me if anyone didn’t show up he’d try and fit me in earlier. It was ready by 2pm (right around when brunch was over) and I grabbed my keys and was off. Super simple.
The staff here was extremely nice and quick. Hopefully I never have to see them again — but if I ever find myself in that sitch again, I’ll make sure to make my appointment here.

I want to say that on their first visit I would have given Safelite a 1 star review for the attitude of the technician (didn’t call in advance, had a sour attitude, there was a mistake on AutoZones part– not mine, and the technician was supposed to call and/​or come back and didn’t, not even to tell me they weren’t coming or the problem didn’t get resolved, which would have helped). It was the day after Christmas, so maybe the technician was not happy working or a little hung-​over??? Regardless…1-star for you.
Anyways, I digress; let’s get on to the 5-​star review! When Safelite came back yesterday to repair my windshield, I was very pleased! The technician called in advance to let me know he was on his way, and when he arrived was very pleasant. He helped me with my windshield wipers (see review regarding AutoZone) something that he did not have to do and the proceeded with his job to replace my windshield which was completed in a timely manner. I appreciate the customer service and want to say thank you to Donald, your 35 years in business really shows!!! I would recommend Safelite based on your service and work.

This Safelite location has great, they have employees that care about doing quality work. My tech Michael was awesome, quick and very professional.
Thank You
Safelite!

I was referred to Safelite by my insurance to replace my windshield. I chose to have the mobile service work on the car while I was away and had a family member home to hand the keys and sign for paperwork.
The technician was seen driving my car (which they’re not supposed to do whatsoever) and damaged my front bumper badly. The work area was not cleaned properly and I was left with a mess over my car, scratches in my paint and a damaged bumper.
Spoke to the manager about the issue and the technician claims he did not drive the car at all and worked on it at the exact location I left it. I have proof otherwise and will be taking this to corporate.
Definitely avoid this shop at all costs. Crooked and dishonest technician.

This was the first time I needed a replacement and the convenience afforded by Safelite was perfect. You can simply make a claim using their mobile website and they will get the appointment and everything setup for you. I was actually able to make an appointment for 2 days from the time I found Safelite. I just waited for the technician who came to my home and replaced the entire windshield. The jingle really got me to think of Safelite at first and I am glad I chose them as it would of been less convenient with someone else.

My car was left running for so long that it ran out of gas. When I turned on the radio the night of my window installation I discovered the speaker in that door which worked fine on the way there no longer worked. Polite staff but a dissapointing experience overall.
Revision. My speaker was easily fixed and I did not have to wait or schedule an appointment. 40 minutes of driving I didn’t want to take but mistakes happen.

Very impressed. Excellent job, and customer service was excellent. No putting on hold when I call. Very polite and patient. Got the job done quickly and efficiently. I was very pleasantly surprised. Technician, Curtis, was knowledgable and careful. I’m hoping not to need them again, but would definitely recommend them.

Absolutely thrilled with Safelite’s service. I scheduled an on-​site appointment online, the techs showed up on time and were super friendly, and performed top-​notch work pretty quickly. Wouldn’t hesitate to use Safelite again, but hope I don’t need to!

Great service!
I recently had my windshield in my Mercedes ML replaced through my insurance company due to heavy scratches so severe that I could barely see out my windshield. I called the folks at Safelite and set up an appt for the very next day. They came right to my place of work and installed the new windshield in less than an hour. Can’t remember the two guys names, but they were very friendly and professional. Couldn’t be happier with my experience.

I made an appointment for home service. The original appointment had to be rescheduled since we had a last minute emergency. The next day a technician promptly showed up when she said she would, introduced herself, explained what would be happening, and welcomed me to watch the process. She was quick and professional. If at all possible request Katelyn Rigby to be your tech. If I ever need help again from Safelite AutoGlass, that’s exactly what I’ll be doing.

I had a small crack in my windshield. I knew it would grow and become much worse, so I called my insurance company first… then I called Safelite right away. They sent out their mobile unit the next day. He was professional and friendly, completing the job in less than an hour… including moving my toll transponder and several window parking decals. This is the second time I’ve used Safelite in the past several years (window cracking is common in tropical climates) and I can’t imagine a better experience and company to deal with in these situations.

I was greeted in a very friendly manner upon my arrival. I didn’t want to wait in the waiting room so I took the bus from the bus stop nearby and went to the beach nearby. They offered to call me once the windshield was ready and it only took around two hours. The glass looked great and when I drove away, I felt like I didn’t have a windshield because they cleaned it so well. I recommend this place to anyone, and going to the beach while you wait is not a bad idea either.

Quite rude and not helpful at all. The gentleman behind the desk could not take his eye of his computer to look me in my eye (as the customer) when conversing with me. VERY THANKFUL I decided to walk away from this establishment.

Super great Customer service ! I had a rock or something hit my windshield in my New Jeep. So Geico said to go there and get it fixed. I had a choice to fix or get new windshield. I chose to fix it. Wow they fixed it perfect and Fast. They said if you change your mind later they will give me a new windshield. I do recommend this place 5 stars in my book !!

DO NOT USE SAFELITE! They refused to even attempt to correctly install weather stripping. I was told «your car will leak when we are finished.» They asked me to sign a form saying they are not responsible for the windshield leaking. Are you kidding me? They are installing new weather stripping with the new windshield and can not keep it from leaking?! I was told if I did not accept it, I could take my car somewhere else. Who talks to their customers like that?
Safelite was recommend by my insurance company (Progressive). The were scheduled to come out to my house. I got a call from the manager who canceled the appointment. He told me I had to bring the car into the shop, because it would take 4 hours. I told him I would bring it in Monday morning. A few days later, I got a call form an office person to schedule the appointment. I told her I was bringing it in Monday morning. She said they did not have the time on Monday, so I scheduled my THIRD appointment with safelite now! I take Tuesday morning off to bring it in. Now, because they refuse to do a quality job, I had to take the car somewhere else.
For the record, my car is in perfect shape. Everything is perfectly straight, no rust, moldings are in great shape. There is no reason they could not do the job correctly. Safelite just does not want to do a quality job. I called a different glass shop who confirmed it was a difficult job with my make and model car. They said Safelite just did not want to take the time to do it right.
Don’t use a hack company like Safelite! Take your car to a quality glass shop.

An angry kid threw rocks at my car. One of them broke out my rear side window. I took my car to Safelite shortly after they opened at 8am. They asked if I had an appointment. I did not. The guy informed me that they do not carry all the different types of windows and that they would have to send out for it. I was thinking, «Am I going to have to wait for a shipment from overseas?»
The guy inside Safelite told me they should have the window in by 1:30pm and my car should be ready by 3:30pm that same day. I was very happy with that. So I left my car at Safelite and went about my business. At 11:30am, Safelite called me informing me that they were done with my car! I cannot recall ever having auto work done way ahead of the estimated time before.
My car was vacuumed throughout. All the windows were cleaned. The new window looks and works great. The price was in line with what I expected to pay from reading other people’s comments in forums.
My experience with Safelite was excellent. I would definitely recommend this Safelite to other people. Safelite brightened up my day after the horrible incident of the kid attacking my car.

I called Safelite for a broken car window. I will not use them again.

So, I got my car broken into and my window was shattered. This happened on a Thursday and wanted my window fixed asap because it looked like it was going to be raining a lot amongst other reasons. I went to the body shop and called a bunch of dealers and none of them could do it the same way.
This was until I googled auto glass and found this place. They were polite and were able to take care of my car within hours. I was satisfied with their work and grateful they could do it so quickly. I would have given them 5 stars, but I still found a few pieces of glass in my car when they were done, but it was not a big deal.