Sixt Rent a Car

Do yourself a huge favor and NEVER rent from this company —especially the airport location where had our horrible experience!
Totally unbelievable, crazy clusterF. First you have to take one shuttle from the airport (ok, no problem) to car rental building, but then the driver says we have to catch another SIXT shuttle from there to their offsite location. Ok, we are still fine?? with this, (kind of) hoping it will be worth it by getting a nice car (reserved a large SUV) at a very decent rate online.
The only plus: We had a lovely girl, Rafaella, assist us upon walking in. We upgraded to a brand new luxe three row seat Mercedes SUV for only $ 25 extra a day. Ok VERY nice. Here is where the major problems started. So they put a «pending» charge on your credit card for $ 2500 before releasing the car! Huh?! That can totally tie up your funds on your bankcard, so beware! Oh, and it took over a week to get the credit back on our card. Ok, so just give us the nice car we want to get out of here and begin our vacation already! No such luck. Rafaella said someone will pull your car around, we said how long? She said 3 – 4 minutes. Well it was almost another 30 minutes (so over an hour there) before we got out of there! There were 12 pretty girls like Rafaella walking around but only ONE driver. Cars being returned, piling up, no easy flow in and out, our driver was nowhere to be found… We asked repeatedly, where is our car?! We finally got it, and were ready to haul *** outta there and a shuttle pulls up behind us and literally traps us! Good Lord. This was incredibly frustrating from the start and simply NOT worth the super nice car and good rate. Never again. They need to get their act together.

TL;DR– Come prepared, know your rights, and it’ll go smoothly. Expect a higher level of base car, but it’s still just a cheap rental.
After finding this place through AutoSlash to rent a luxury car, I started reading the comments and was very concerned. In the past they have had a history of baiting and switching people. Under federal law, this is offering/​agreeing to a certain item, for a certain price, then denying that transaction. Now, this doesn’t mean if they TRY to up sell you that it is a B&S, it has to be that they WILL not give you the agreed upon item. How does one prepare for this? Print off four pages of the law, past cases, and a local attorney who takes these cases. 15 minutes at home can save 45 minutes of aggravation after four hours of flight.
My experience started with a great bus driver. Courteous, the right level of chatty, and even let me assemble my side arm on the bus ride. That’s service! Five stars!
*Do NOT buy their sunpass for $ 8/​day. Go down the road to the CVS, and buy it for $ 4.99 and add your card to it. The site even lets you put in the time you want it to end for rentals, just remember to add the LP from the rental. IF YOU DO NOT DO THIS AND DO NOT BUY THEIR COVERAGE, THEY CHARGE YOU $ 5.00 + TOLL COST FOR EACH TOLL CHARGE. To be clear, if you pass eight tolls for $.50 each, it is ((8*5)+(8*.5)) $ 44 for those tolls. You have been warned!
Now, the exchange itself was a bit rough. The gentleman who helped me seemed to be trying to be rather suave. He was rather arrogant, and was clearly being fake– but he wasn’t rude at all. I just felt like he was off, maybe not accustomed to someone with a journal and a stack of paper. He did try to up sell me to another vehicle, for $ 15 more per day, but I declined, and he didn’t push it. My issue with him is that he did not interact with me after handing me the keys. He did not explain the previous damage on the vehicle, that it was on the receipt, or how to drive it. That may sound silly, but driving a manual sports car to this weird little stick wanna be thing that doesn’t have gear positions is unusual. An individual in an orange polo helped me understand it, and said they will talk with him.
*Protect yourself, as I did, and thoroughly walk the vehicle. Take four corner shots to see the sides, and then take close ups of the damage. This will protect you from them falsely accusing you in the future. Don’t wait! Do it in THEIR lot, so you have proof.
The car itself was clean on the inside, a very very faint hint of smoke. Not enough to bother me, but being a non smoker, in a non smoker family, with friends that don’t smoke, I pick up on it easily. The exterior had several noticeable chunks of damage, and isn’t cleaned well. They must use an auto wash and not dry it, as sediment had built up in many spots.
Drop off was easy. To protect myself from their alleged fuel charge shenanigans, I filled up at the fuel station .3 miles away. Took a photo of the pump, the receipt, and the fuel gauge at drop off. *Again, photograph the car, to prove the condition was the same. I just did the four corner shots.
It did irritate me on drop off. The area is small, and had cars backed up into the road. I drove around, where a tow truck blocked the other side. I got into their pick up lot, and after asking, they told me it can’t be there, and isn’t considered dropped off until it’s in their drop off area. It’s literally one big lot, just on the other side of the cars.
In the end, it required me to do more leg work to protect myself, but I got to tool around in a BMW 328 for 33.67 a day. I’ll rent here again, but I will be prepared and make sure I caution others if they make this choice as well.

I recently rented a vehicle from sixt for the first time from the fort Lauderdale location. I was excited to try sixt as I had heard good things and because of their promise of quality car.
Because I believed that there would be superior quality and experience the price difference seemed justifiable.
At first the rental process seemed like it was going well. Although I have to say I wasn’t super impressed with the rental location. The place seemed dirty, the only toilet they had was plugged (when notified the agent acknowledged but just shrugged off the issue). The coffee machine was working but out of milk and also was dirty. The whole place gave off the vibe that while it had been set up for a more upscale experience than its competitors it wasn’t being managed/​maintenanced to its full potential.
Eitherway I got in my q3 and started to drive away. Soon I was notified by the car that it was overdue for an oil change. I looked up at the mileage sticker from Pep boys and surely enough it was a few hundred miles overdue. Not a huge deal and I didn’t have time so I chose to deal with it. It would just alert me every time I turned on the car.
The car did have some downshifting issues. Everytime it shifted out of 2^nd it seemed to engage into the next very abruptly. At first I thought it was my driving but it became clear that maybe it was for lack of maintenance or abuse. It just seemed so uncharacteristic for a car with only 13 000 miles on it.
Then I also found lipstick left in the door which made me feel like they just flip the cars, they don’t even clean them out.
When I brought the car back I mentioned these issues to the attendant who seemed to be in charge of all the returns. He gave me very little dialogue back and when I showed him the lipstick and made a comment about cleaning, he said, «yeah just leave it in there, someone will eventually clean it»
It wasn’t a negative experience per say, but I was disappointed in the fact that no one really seemed to care and while the quality potential is there the execution of it is poor on multiple accounts and doesn’t outshine the competition as the marketing indicates.

This place sucks! They are not being transparent with consumers. For instance, they have they cars categorized in 4’s, but usually only own 2 of the 4 cars advertised in that group. I caught on when me and my other friends all had the thing happen at different locations. I then told the sixt employees I wanted this specific car and told them I will return and exchange for the car I want so when will the next one due to be returned in and I can go to the other local branches to pick it up. Then they admit that they don’t own some of them cars they advertise. Also they are expensive, once they done applying all their fees. Shuttle service was good thou

If only everyone at this branch had the same incredible customer service skills and smile as Paniel this branch would have have a much higher rating.

When we checked in we were told by the supervisor and Daniel that the card we used would not be charge and that we could provide a different credit card when we returned the car. Today we were told that was not true and that the notes on the account stated something totally opposite of what we were told. Now my card was used when it was promised it would not be as well as locking up almost 1k on the card we wanted to use in the first place. Then were were told that we could go get cash for the total amount after already paying. Well we had no car to do that. I am so angry right now. I will not recommend nor use these people again. To lie like this and then to argues with my wife and I is bad business!!!
This credit card issue needs to be fixed. Y’all have almost 1k of my money locked up on two cards and the reps in the store upon returning were very rude and not helpful in any way. My business card needs to be reimbursed and the original card charged as we had prepaid a month prior to our trip. I have never been lied to by a rental company like this before. My company does a lot of travel and I guarantee that I will be sure that this will not happen to any friends or colleagues by forbidding the use of your company of this is not resolved in a timely manner.

HOOORIBLE Rental company! DO NOT RENT HERE…
If you do, I told you so.
You will be provided a $ 12k Hyundai even if you booked a $ 32k Buick. Then the best part is you can upgrade to a 28K Used Mercedes-​Benz for an additional $ 30/​day. Not a good rental company for cars at all.

Arrived there from the port by their shuttle after calling them since I made a reservation. They told me that they can’t supply the car I reserved and they stated that I can do it only in a different location. I was very disappointed since the reservation was done with the company, not with any specific location. I asked them if they can shuttle me over to the other location. They answered that I will have to take a cab, which I had to do eventually. Very disappointing experience and very unprofessional service.

I would highly NOT recommend this company, they have money rip-​off policies, for number of reasons.
— They charge for shuttle service from Airport terminal to rental agency office. It is around 20 bucks. It’s not our fault if they opened the office away from airport.
— If you return the car before time, they charge you at high rates. I had a 9 day rental for 33 bucks on a daily basis, but I returned in 5^th day, and charged at 41 bucks/​day to compromise total adjustments.
— The customer service is effing worst, no responses during weekend if any billing inquiries. Instead, they inform to call on normal business hours unlike other rental agencies.
Though my company will reimburse it for the charges, but I have informed my colleagues and friends from other companies Google, LAM, Yahoo, Cisco etc in bay area not to deal with this lowly rated company.

This place is a scam, do NOT rent a car here. They just emailed me to say that I had notified them of damage to the car when I dropped it off. NO I did not, and NO I did not cause any damage. In fact I took numerous photos of the car before I left the parking lot, and after I returned the car. I will be contacting my lawyer, as this is completely illegal and fraudulent behavior.

This is my second time renting a car with Sixt. I have to say it is always a great experience, great price and awesome customer service. The shuttle runs fairly regularly is only a 5 minute drive away from the airport.
The driver was friendly and personable. He gave me some tips on places to visit and go during my stay. At the acts up Sixt lot they told me the car I had rented was currently unavailable but upgraded me to a Audi A3 which was most welcome. The customer service rep was very sweet and honest with me about insurance and the day pass so in the end it was more cost effective to prepay the fuel for me instead of filling it myself as gas is way higher here then back home. Insurance she told me if covered by my CC would be enough and just to be safe.
In the end I inspected the car in the lot checked it against the receipt, found some questionable spots pointed it out staff person took care of it and off I went.
Returning the car took about 5 minutes parked took keys checked fuel and double checked my email for receipt.
All in all another wonderful experience I would highly recommend them to anyone and sign up for the frequent renter program as you rent more you get additional discounts with frequency. Also their mailing list is always sending discounts so sign up its worth it.

If I could leave zero stars I would, absolutely terrible, terrible customer service. I booked my rental one month in advance, and pre-​paid everything. Upon arrival I was told that the car I requested was not available, however, I would receive a free upgrade. I am thinking great, vacation off to a wonderful start. I was handed the keys to the car, a mustang GT, and was told I can grab it off the street. I thought, wow $ 200+ and I need to drive the car to the lot myself. But after being up since 2:30 am traveling, I couldn’t argue with them. I was told the car was damage free as the woman highlighted something on the contract. Turns out she highlighted a line that states I am responsible for inspecting the car for damage. I did a walk around the car, noticed nothing. Loaded my luggage and took off. Upon arrival at my hotel I noticed a scratch on the bumber. I called the company, and they said to comeback. When I walked in Mr. Morris stated, oh I’ll just say I saw it before you left, and you will be on your way. Next thing I know, the manager is there saying well you probably hit something and are now here saying it’s our fault. They offered no customer service in this incident. I was then told that the car was parked on the street for 4 days before I rented it. Totally impossible for someone to have hit he car in that time. They kept repeating it was a luxury car, as if I don’t own a 4 month old BMW myself. Everyone I came into contact with was down right rude, they did not care that I was upset.
They are going to end up charging me for damage that someone else did to the car. Thankfully I paid with my chase Freedom card, and I have the benefit from them to cover the cost of the damage.
The cheap prices are NOT worth the headaches. STAY AWAY!!!

I was a bit wary about renting from this company because of all the negative reviews but I am so glad that I went ahead and did! I reserved directly from their website and scored a great deal. I downloaded their app on my phone and on the day of my rental I was able to go into the app and choose the car I wanted. You can also view your rental agreement directly on the app.
When you arrive at the airport you take a shuttle to the airport rental facility and then you take another shuttle to the Sixt facility. When I arrived I was greeted by their very kind employees who suggested I grab some water or yogurt from the snack station they have set-​up inside. I went up to the counter and it was a speedy process from there. My reservation was already prepaid and I had already chosen my vehicle on the app. The young man who helped me did hesitate and said «let me make sure we have that one» and thankfully they did! After going through the rental agreement, I was handed the keys and we were off in our Mercedes!
We were considering a minivan with another location, but I am so so glad we went with Sixt and got a Mercedes for pretty much the same price!
We opted not to pay for the SunPass rental and instead purchased a SunPass mini on our own at a nearby CVS. We also opted out of the prepaid gas tank as there is a gas station a few minutes away from the rental facility.

Phenomenal Company to rent a car.
I travel to Florida every six weeks and i will not rent from anybody else even though the premises is outside FLL airport, you have a shuttle every 10 minutes and i promise you its a 5 minutes ride, literally.
Their staff is amazing, as soon as you walk in somebody greets you even if they’re busy.
One of the key for me to rent its the choice of cars, when i book i expect that car to be there; these days any other company will tell you «we have a like the one you chose» and often time its smaller and not with the features that you would like; SIXT, has the car you chose with less than 10K miles.
all though it is a tight space on federal Highway, these two keys i mentioned makes up by far any shortcomings on the location’s space.
Try it, YOU WONT REGRET IT.
Manuel Garcia (unbias, unpaid, not friends with any employees)
PS they have domestic and ton of foreign cars

I was given the incorrect vehicle and when I tried to check it in at the Orlando location, they asked why I was driving a different car than was on my invoice. Answer: your employees obviously aren’t doing their jobs correctly.
I was charged for fuel even though I filled the car less than ½ mile from drop off. I contacted their customer service twice with a copy of the fueling receipt… still charged me. DO NOT USE THIS COMPANY.
Poor/​non-​responsive customer service.

I never heard of Sixt before but wanted to give it a shot because of the great prices. I made a reservation for the Mercedes SLK for an incredible price and was very excited until I started reading the reviews from here. I was very hesitant but decided to go for it.
When I arrived to the airport, I went on their complimentary shuttle and the driver seemed very kind. When I got to Sixt, I was greeted very nicely and there wasn’t that many people (maybe because I got there pretty late). Of course the SLK that I wanted was not unavailable; however, she ended up upgrading me to a class higher for really cheap. It was a new BMW 4 convertible and I couldn’t say no. I’m actually very glad I ended up getting the upgrade. The overall experience was great. Easy check-​in and fast check-​out. I will definitely be using Sixt again!

The car rental experience was below average. Normally we rent from Alamo, and the process is quick and easy. This was much longer and involved. The location had fancier cars, and was much trendier. This is an off-​site rental location
We arrived late to the FLL airport. We followed the signs to the car rental location. When w arrived we quickly realized we needed to take a different shuttle off-​site for renting the car. This added 20 minutes to our trip. We were a little bit frustrated because it wasn’t listed in the original email from Sixt or on the website when booking that this needed to happen.
The rental car shuttle driver was great. He was efficient and loaded our bags. A+ there.
When we arrived to the rental car location it looked very trendy. Music was pumping outside and it was very upbeat. When we got to the rental counter the process wasn’t that straightforward.
The rental agent asked us if we prepaid for the car. I had no idea. I asked him to check. It seemed to take forever to get the paperwork done and the keys for the car obtained.
During the process he asked very round about questions in regards to our rental. «I see you are going to Orlando. We have a toll program that can help.» Instead of just coming out and saying we can rent a Sun Pass for $ 8 /​day. (Get it at Publix instead). Getting to the point of the car rental waiver was a also a long process. This should be much faster.
When all the paperwork was done, our rental agent asked us to wait out front so he could pull the car around. It was a small parking lot but took longer than expected to get the car.
Tip: Leave extra time to get here and rent the car. Get your surpass rental at CVS or Publix. The $ 8 a day is unlimited if you are going to use it.
Pros: Nice cars
Cons: Slow.

Review for Sixt USA:
1. Sixt website offers incredible daily rates for a Mercedes, Mini-​cooper etc, for the Mini only about $ 25 per day at Las Vegas Airport however once you click through to book it adds. «or Nissan Versa, VW Beetle or similar»…what are the chances I would get the Mini? I mean a Corolla for a Focus is equivalent. A Nissan Versa instead of a Mini Cooper? Lure them in with the promise of Mini, and give them a Nissan Versa.
2. Aside from that I needed to find out if they charge additional driver fee for my spouse. Tried the website, spouse policy not stated (or is well hidden). So I called the 800 number on hold for 10 minutes while subjected to horrible music, the call dropped (on their end, I was using a landline). So I emailed customer service, got an immediate ‘noreply reponse’, that said they would reply within 5 – 7 business days to my email. seriously? Called again and the agent at first was not sure about spouse policy in Nevada, she had to check and then confirmed there would be a fee. I would think that is a pretty straightforward question for a car rental reservation rep? And in case you were wondering the additional driver is $ 11.99 per day, which would be a signifcant percentage of my total 3 day rental… no thanks.
Bottom line… Taking my business elsewhere, many car rental companies do not charge for spouse as additional driver (which was the dealbreaker for me), plus the customer service experience via phone/​email was way too challenging.

I’m a huge Sixt fan dating back from when I lived in Europe and used to get 2 or 3 class upgrades like they were nothing. Awesome service and cars every time. Actually, I also used them in Orlando and LA too, and they were great as well. Fort Lauderdale? Not so much. I booked a premium car which was supposed to be a Mercedes C class or similar. The price was super cheap, $ 40 bucks plus tax and fees.
When I arrived, I asked the agent what kind of car I was getting and he said a Volvo S60 because he was out of Mercedes. He then said that he could upgrade me to a «bigger size BMW» for 15 bucks. However, after my long flight I was in no mood, so I decided to just take the Volvo and be on my way. After going through some paperwork, the clerk disappeared for 5 minutes, comes back, and tells me he gonna do me a solid and upgrade me to the BMW for free, because someone just got the Volvo.
I was pleased at first, but something about the entire exchange seemed odd, so I checked their website to find more info on their car classes. I had originally booked an LCAR class of car which includes Mercedes C-​Class, Cadillac ATS, BMW 3 series and the Audi A4. When he offered me the Volvo S60 it wasn’t a comparable replacement for the Mercedes. Rather, it was a lower and cheaper class of car known as PCAR. The BMW they wanted to «upgrade» me to for $ 15, was a LCAR class — the exact class of car I paid for. So it was no upgrade at all and in fact, it seems as if they simply tried to shake $ 15 out of me for a car class I had already paid for. What f’ing sh*tbags.

Been in line for 20 minutes and they’re saying another 30. Haven’t moved an inch.
Update, 20 minutes after the above message. Moved 5 feet, still 15 people in front of me.

Sixt rental cars… ummm, STAY AWAY! Not specific to FL or any USA location because I rented in France — but, they will take your money, then not give you the car you paid for, and oh btw — always get insurance when travelling rental cars in Europe, but with Sixt, actually read the policy! They will sell you the insurance, then not tell you what is excluded, but on the contract they will say they reviewed insurance with you and offered additional with you — and actually type in that you refused, then print and have you sign the bottom!
Now, if there is an issue with the windshield, it will come out that the glass is separate from the policy you took out which you thought was full coverage — and it will become your issue to pay for a new windshield in Europe (at 6 times the price you would pay for glass in the US) — whether or not the glass issue wasn’t your fault nor occur while you were driving…
We came out to the car in the morning after parking securely overnight to find a crack across the whole windshield, originating from under the metal strip edging … so originating from somewhere you couldn’t possibly get to – to cause it to crack!
Now you must deal with Corporate on the issue and they are worse than the horrible desk clerks!
Oh and did I tell you, they will rent and rent and rent, even if they have no cars — so you will get there with a reservation in hand, even if you prepay and or are a VIP club member, makes no difference because no cars is no cars. Its like overselling seats on and airliner. So Sixt does that too.
Customer service, they don’t know what that is and they actually won’t call because they love berating you over email! Ha ha!
Forewarned is forearmed!
I now have emails to use when I contact AAA and give them over this problem… assuming they will take it on with their lawyers! One can hope.