THE MAILBAG

Very rude customer service by Dave. He treats his customers like garbage. The other gentleman who works here is much friendlier. Dave made me carry my package, which weighed about 30lbs to the other side of the store after he weighed it. I thought this was his job, not mine. He reluctantly printed out the confirmation receipt, and when I asked him: «I’m making you do extra work?», he replied «Well I’m helping this guy and you…» Sorry dude. Won’t be coming back.

Pros and cons.
On the con side, bankers hours. Not really open late enough to allow for after work visits. Dave can be a bit rough

The place rocks! Always nice and very friendly when I call to ask if I have mail and they even let me know who it’s from so I don’t drive 30 miles for nothing.

Good service
Good price
Used them for over six years

Update: Dave and the mailbag have closed my mailbox against my wishes and with no notice or authorization because of this review effectively shutting my business down… my financial losses will be immeasurable in fact this will likely shut me down for good
Here is his latest temper tantrum via email… oh and this is after sending me fraudulent emails from a made up business partner called Sheryl… seriously!
Dave writes:
We have closed your mailbox refunded your money. Thanks for the bad
review. I did apologize you are a very bad person.
I hope someone gets even with you for being such a bad person.
We did nothing wrong at all. Sent you your mail gave you e-​mails etc all for
$ 16.67 a month
I don’t need your money
I don’t even know where to begin… oh yes I do… whatever you do DO NOT USE THIS PLACE FOR A MAILBOX… please save yourself the attitude, spotty service and sheer indignity of being spoken to like garbage whenever you call because… you got, you have to pay upfront! There are several other providers including UPS, they are roughly the same price and they have someone to complain to… here at The Mailbag Fort Lauderdale the rude indignant employee is the owner. I could go on for hours but I will let his emails do my talking for me…
I put the forwarding address in CAPS so it would stand out… I also complained about being rushed off the phone constantly like I was irrelevant, Dave’s awful phone manners and attitude and lastly mail forwards being split into 2 unnecessarily causing me delays in receiving expected items as well as being billed twice for no reason!
Dave’s reply: Why are you shouting at me? I think you don’t give someone a chance to explain instead of always complaining. We sent your mail as you always asked for.
We have went out of our way for you. Instead you are always complaining. We are a busy store with 2 – 5 clients here at all times. Sorry we have to rush you on the phone.
He went out of the way… by doing what I was paying him to do???
Then…Dave says: I APOLOGIZE FOR EVERYTHING I WILL BE REFUNDING YOU TODAY $ 116.00. YOUR MAILBOX WILL BE CLOSED AND ALL MAIL BE RETURNED TO SENDER SORRY I COULD NOT PLEASE YOU OR LIVE UP TO YOUR EXPECTATIONS. I HAVE TRIED TO MAKE IT RIGHT BUT I GUESS I CAN’T MAKE EVERYONE HAPPY. AGAIN I DO APOGIZE FOR EVERYTHING BUT YOU DO NOT WANT TO LET IT GO. DAVE THE MAILBAG
I use this service for business if my mail is returned to sender I lose my business because of the extremely long delay it will cause and Dave knows this. In addition you should all know that when it is time to change the address you will not be allowed by USPS to do a mail forward as they will not do one from a commercial address like 1314 E Los Olas Blvd so you will be again dependent on Dave here to forward it for you… geez I sure hope you don’t complain about his bad attitude, double billing and generally awful service… you could get emails and threats like the above as well…
as a final note of interest read The Mailbag Fort Lauderdale mission statement… its a laugh after reading the above…
Here’s a direct link:

Am I the only one who had a good experience here? I ordered a package to the MailBag, and picked it up a week after it was delivered. There was an excruciatingly long wait (however, it was December 24^th), and only one person working. Otherwise, it was fine.

I live outside the US and had a few packages shipped here so I could pick them up while on in the Ft. Lauderdale area for a few days. I was charged a fair price and was able to pick up my packages without any hassle. The store was not crowded or anything and I felt like there was some personal service.

excellent service packages your item for you with great prices… very convient… in & out quickly

We used The Mailbag to pack 31 boxes of various items which were shipped to two different households. The first boxes were received with as many broken pieces as whole ones. There was NO bubble wrap around any of the items which we found astonishing. When we called regarding the broken items Dave basically called us liars regarding the lack of bubble wrap. After a couple weeks we were given a settlement on that shipment, but we still had to deal with the boxes which went to the other household. When we arrived there a month after the items shipped we were again met with broken items. This time there were less broken items, but the items broken were much more expensive. I was told each broken item needed to be shipped back in the original box, this was a total of 27 boxes which had been unpacked prior to our arriving, so there was no way to know which box belonged to which item. After many emails one box was picked up by UPS with all the broken items, but Dave at The Mailbag said there is nothing he can do because it’s been over 30 days and we don’t have the original boxes or the receipts. Mind you, most of these were wedding gifts or pieces handed down to which we have no receipts. Now we are being told that there is nothing that can be done other than to claim these broken items under our homeowner’s insurance! The worst part of this entire nightmare has been dealing with Dave who seems to have ZERO pride in his business. I cannot understand how a company whose only service is to pack items well can so horribly fail and Dave’s rudeness from start to finish has been astonishing. Not a single apology, just excuse after accusation after excuse. If you value your items STAY AWAY from this business!