U-Haul Moving & Storage at Broward Blvd

Very bad experience I had with this location, the staff are inconsiderate and bad at communication. A few years back my wife and I moved location, once moved there was no need to have the hitch installed on the vehicle and hence removed it. Now my wife and I are on the move again, located the hitch but not the hardware to install it, emailed UHaul and was told they would order the hardware at any location. Called this location on the Saturday, the women was bad at communication, hung up on me as she didn’t understand hardware and I decided to go to the location instead of being on the phone. Stood in line, no body wanting to help, once someone did they couldn’t assist and had to wait for someone else. Once that someone else came, I explained the situation only wanting hardware and they had to order it (fair enough). They told me to call on Monday, called and they told me they already have the hardware I need. Went to location after work, waited patiently inline again and only to find out they didn’t have it in stock and having to order it. Tuesday, called up, spoke to the individual I spoke to on the Saturday and they told me they would have it by Thursday. I asked if they had the hitch kit available for my vehicle (they did) in order to remove the hardware and replenish it once the hardware came. They agreed, I asked if they could leave it behind the counter for me with my name in order to pick up without any problems and picked it up.
Next day, got a call from UHaul informing me that I have an appointment to have my hitch installed and I told them I’m going to install it. Not once did I ask for them to install it and was always clear that I would be installing it. Nobody else works on my vehicle. A couple of weeks later, they kept calling and calling and once I had a chance to pick up (was at work) it was another person asking if I need to make an appointment to have my hitch installed. Really? How many times do I need to say it to make things clear? Question is, how long would it have taken if I didn’t bring up the idea of taking the hardware out of the kit?

I had to move a friend while she was out of town out of her apt and put her belongings in storage. Now that is a «tall order» and could have been a nightmare but these people made it easy and I would definately use them again.

I had a terrific experience here one time The counter staff was friendly and prompt and the outdoor equipment staff on the ball when I walked out with my paperwork and when I returned the rental. My check in took less than ten minutes and my return less than five (and I didn’t even have to go inside, very nice!). I will rent again from these nice folks in October. They made a potentially stressful day a good one! Keep up the good work!
However On November 12, 2015 I came in and had an awful experience. Walked in, six employees standing around and no one greets you or offers to help. Then one approaches the counter and takes a phone call over helping me. That is terrible customer service! Then when I asked why I wasn’t being helped the manager Mike snapped at me yelling that everyone was done by their job. I don’t think so! Truly u haul get it together. Your employees are rude and thoughtless

Renting a truck was stressful for me, but the staff here was wonderful, the truck was in great shape and the prices were fair. Couldn’t get any better than this!

Horrible, horrible customer experience.
The manager is rude, condescending and unbecoming.
Very unfriendly.
I won’t ever rent I this location again.

Got my hitch and trailer lights installed here. Was good to start out but almost immediately I started having problems. I went back three times and was told that the box was blown out and it had to be something with my trailer.
Later on I sold my trailer and bought a new boat/​trailer. As soon as I plugged the lights in, same thing no running lights. I went back and got big time attitude from the general manager who told me without even looking at anything that it was because of my trailer. I know a little bit about the lighting and found that there was power to the box but no running light power coming out of the plug. I complained and complained until the manager finally unwrapped the electrical tape from the initial install and it was immediately apparent that the brown wire (running lights) was not even connected. Bottom line, he fixed it but it took a long time and a headache. Try one of the other u-​haul wiring centers.