Walgreens

Was a great pharmacy until now that they have decided when it is ok for me to feel pain! I now have to go by when the Pharmacist says I should be in pain even though I should be allowed to get my prescription as my doc and my insurance allows! Nice G-​d complex you have there!!!

Put on hold 3 times until I hung up. They kept picking up then putting me back on hold just let me know you don’t want to help I’ll take my business elsewhere.

Terrible!!! The night time manager or whoever he is MIKE is his name is such a arrogant!!! He was so mean and rude to me and my husband!!! How come someone like this can work in customer service!!! I will never ever come back here again and I gonna complain to a company!!!

I sent my wife who has recently become a citizen and has always been a shy. pleasant Thai lady to this Walgreen with our son so he could get a flu shot. We called ahead to make sure they came prepared. My wife got there and waited her turn .When it was her turn she presented our sons insurance card. The lady said my wife had to call Walgreens and see if this insurance was acceptable. My wife being very polite stepped away and tried to call the number indicted. It was busy and stayed busy. In all my wife spent an hour there and ended up paying in full out of pocket and we were told to contact the insurer to get our money back. The whole reason we called was to avoid any of this. It appears they didn’t have enough people to process this section so the burden was put on her. Next time warn us about this when we call, that’s why we called.

This place gets the job done. Whatever your needs are, just like any other in the chain. I haven’t had any experiences that rocked the boat one way or the other. The staff is friendly enough, and the lines aren’t around the shelving because there aren’t enough cash registers. The cashiers are pretty competent here and I don’t have to wait an hour being the second person in line. There aren’t any homeless people milling around or hanging out in the front of the store making me wonder if I should even go in. All things that happened at the Walgreens where I used to live.

I had such bad experiences at CVS so I decided to switched and sent all my prescriptions to Walgreens. My first visit was positive. The line moved very quickly. The pharmacist working that day was friendly and helpful. He went out of the way to tell me that one of my prescriptions can be found over the counter and asked me if I need anything else. I picked up a few other things in the store and the isles are neat and clean. And most of the items they carry in the store are of better quality. I love the idea that I have a choice on where I like to shop.

Best Walgreen’s I have been to, everyone seems eager to help with the exception of the night staff who always seem pissed off.

Horrible service! It starts with the manager who acts as if she is too good to deal with problems and it trickles down to the staff. I went in to purchase an item that was on sale. It did not ring up with the sale price. I explained to the cashier that the item was on sale and showed her the ad. She was unconcerned and made no attempt to do anything about the discrepancy. I asked for the manager and the cashier told me she was «too busy» to come over. Too busy to take care of a customer issue? The cashier was then rude enough to tell me that I didn’t have to buy the item in a very sarcastic tone. That is the entire reason I came in. Not to mention, if everyone stops buying stuff, why do they need the store?!
Since the first cashier (at the cosmetics counter) refused to get the manager, I then went to the front register and asked the lady there to call the manager. I was waiting for almost 10 minutes. Even the cashier was obviously uncomfortable with my wait time and called for the manager several times. She finally came (I didn’t get her name, she was a mid-​aged black lady). She did not even give me the courtesy of looking at me as I spoke with her and was busy writing in some report the entire time I explained the price discrepancy. She was visibly annoyed and told me that (even though the sales flyer showed the sale) the register was not ringing up the price so there was nothing she could do in a very rude manner and acted as if I was bothering her.
Save yourself the aggravation and avoid this store. There are others nearby.

I usually get my scripts filled at CVS without any issues. However, they happened to be out of stock this time, so instead of driving around, I decided to call local pharmacies to find out if they had what I needed. I called this Walgreen’s #, which I guess led me to the Call Center. There, a nice gentleman ASSURED me they had what I needed, and plenty of it. (I specified dosage, generic, and amount needed.)
I mentioned that I live in Downtown FtL, and would be coming the next morning to fill my script. So I drive 20 minutes from Downtown FtL to this location today, hand in my script, wait 5 – 10 mins, and a young lady comes back to tell me they don’t have it.
«What do you mean you don’t have it? I called yesterday to verify before driving all the way down here…» I told her the # I called, which she checked to make sure, and it WAS her store #. I told her a nice gentlemen assured me they had it and I drove all the way here bc of that, and asked for a manager.
The pharmacist came to the window, a middle aged Mid-​Eastern woman (forgot to get her name), and I went over with her what had happened. She was VERY rude, impolite, and just came across NASTY! I didn’t do anything wrong ma’am, I’m just trying to do what my Doctor ordered, as I have been for months. When I told her I called yesterday and spoke to a nice man who told me they had what I needed, she interrupted me to say «There are no men working here…» And just stared at me, as if I was making this up.
«Okay, well I called 954-​etc-​etc, is that not your #? «No,» she said. I said, «Yes it is, the girl before you checked on that phone RIGHT in front of you 2 seconds ago… Its the same #.» She said, «Well no men work here, I’m the ONLY pharmacist and I’ve been here since 2pm yesterday.»
Bottom line is, I completely understand that miss-​communications happen… But if you, the PHARMACIST, sees a struggling patient who needs their meds and is driving all over town, calling pharmacies, asking politely, why be SO RUDE?! How about, «Oh, I’m sorry for the inconvenience! I’m not sure who told you that but I’m the only pharmacist here and unfortunately we don’t have that in stock right now.»
She didn’t even let me finish talking before walking away from the window, without saying goodbye! She couldn’t tell me WHEN they would get it in, or WHERE else I could try. But then I call another Walgreens on US-​1, and they were able to SPECIFY which locations had what I needed AND the amount as well. Just blows my mind that someone obvisouly needs help and was told something on YOUR end, and I get treated as if I did something wrong, and end up having to leave without my DAILY meds.
Never again will I go to this run down Walgreens. MEHH!

Sticking to my story. Best Wal-​Greens in town

I love this Walgreens! I used to work close by so I came here almost everday for years. The staff is friendly and eager to help, especially in the cosmetics section. The store is large and the aisles are kept neat. As an added bonus, it’s open 24 hours and on most holidays.