Window Man of South Florida

Based on a recommendation, I visited the Window Man of South Florida on 2÷5÷15. The showroom was clean and organized. I met a man named Steve E. and told him we were in the market for a impact resistant double front door. I went on to tell Steve some more requirements we were looking for.
After hearing what we needed, he asked me to send him the size of the door/​opening so he can quote the door.
I thought this was a bit strange. Other companies we spoke with came out and did their own measurements, inspected existing opening, etc. I went on to tell Steve where we lived and found out he lived less than 5 miles from us!!!
The next morning I emailed the measurements and did not hear back until I called him at 3:30 pm — no follow up. During our conversation he asked me technical questions relating to the door size, frame size, door type, etc. I was not at home so I could not answer accurately. I suggested AGAIN he come to our home and see for himself the size of the door and our overall situation. He then went on to say I’m «fishing» — just shopping for the best price. He was put-​off for the fact I did not have the answers he was looking for and hung up the phone.
On Monday the 9^th, I sent an email to Steve, asking if he sent some type of quote over the weekend, something to get the ball rolling… still no reply?
I have been a commission sales person for over 30 years, so I understand what quality customer service is all about. Steve must have more work than he can handle and does need to leave the office to service potential customers.
Too bad for Steve and the Window Man — I have two good friends who are taking possession of foreclosed homes this summer and both will need complete window replacements.
PS — yesterday, based on Unilocal reviews, I stopped into Alpha Windows and Doors. I told them our requirements and within two minutes they offered to come to our home. Today at 10 am we meet with Richard, head engineer and CEO. Based on our initial meeting, I expect we will be doing business together.
WHAT A DIFFERENCE IN ATTITUDE AND CULTURE!