Enterprise Rent-A-Car

Melanie was fabulous! This branch has terrific customer service, and they made sure we got the best deal for our situation. We’d been looking around for rates that wouldn’t break the bank and were so happy to end up at this Enterprise. Living in upper Manhattan, the location is perfect as it’s just over the George Washington Bridge, so it made our trip much easier. I HIGHLY recommend them, and look forward to returning!

Rates are most of the time better than Manhattan. I have rented from them since they were across the street– for about 15 years now with amazing friendly service and upgrades. then it went bad for a while. There was a new manager long blond hair that popped up about 2 years back who was so mean, short with her staff and with customers. I stopped using them for the last year after a few really bad rentals– dirty cars and the attitude from that manager was too much. I hope she is gone– I rented again last week and had a fantastic rental and service was back to usual awesome friendliness. You can also return on Sunday with the car key drop off– no other rental places in Fort Lee offer this service.

I love this place. The rates are consistently good, manager Andrew and all the staff are friendly and exceptionally accommodating, and, being just over the GWB it’s easy to get to from where we live in northern Manhattan. Most importantly, however, at this particular location they really make you feel that they care — what more can you ask?

I just love this place!!! It’s a quick drive across the bridge and the prices are ALWAYS better, MUCH better than in NY. I almost didn’t want to write the review because I wanted to keep it my little secret but these guys totally deserve it. The cars are always ready and clean at pick up. They call to remind you and make sure you’re still coming which is wonderful because we’ve run a little late and instead of just cancelling our reservation they call to make sure we still want it. We even got an upgrade to a mustang! Imagine the look on my boyfriends face when Nemo said you could have that mustang for $ 5 more. Nemo is awesome! We always loved this place but once he started here he’s def made it that much better and it’s prob the reason why I’m even writing this now. Love love love this place!!!

I’ve been renting from this Enterprise for roughly 10 years, from Inwood in upper Manhattan. They have great customer service, they go the extra mile to make sure you like the car you got and understand all the insurance options (as well as remind you what you got the last time). Their rates are reasonable, and insanely cheap compared to renting in Manhattan. Every single person who works there is polite, helpful, and really personable. I love this place!

The service is outstanding!!! I called Enterprise around 3pm to be picked up at 5:30pm at my house, I really did not give them much time to make any kind of arrangements. However, they were very accommodating and I was picked up on time, in front of my house by Nehemiah Ma, the Assistant Manager at Fort Lee, NJ location. He was very pleasant, friendly and professional. As we were driving, I told him about a very bad experience I had about three weeks ago with Enterprise located at Vails Gate, NY. I was scheduled to be picked up at the auto shop because my vehicle was undriveable. I waited and waited to find out they forgot about me. I was furious and stranded at the auto shop around 8pm. I was 50 miles away from home the only way home was to take a ⁵⁰⁄₅₀ chance of my car breaking down. I was a wreck but I made it home. I really didn’t want or expect Nehemiah to do anything for me. I was just making conversation. After he heard what I experienced he went above and beyond to make sure I was happy and left Enterprise with a positive note. Because of people like Nehemiah he made a difference, I will continue to be a customer of Enterprise. Thank you Nehemiah!!!

Some of the nicest people and service. Andrew, the mgr, is accommodating, easy going and flexible. The team makes renting a car fun. Highly recommended.

I agree with the few recent reviewers. The guys at this location are great. They picked me up and dropped me off with friend smile and prompt service.

These guys are awesome, no pressure to buy anything extra, very friendly and super helpful. I got rammed by an old lady and got some scratches on the rear bumper and they didn’t freak out at all. I was doing enough freaking out for the both of us, but they were cool with it. Excellent customer service and they are right across the bridge from Manhattan with NJ rates. Check them out and you won’t be disappointed. Swear!

I had a very good experience. The salespeople were extremely friendly, helpful, and able to answer many of my questions about the insurance without pressuring me to buy anything extra. I wish they did pick up over in Washington Heights! But the fare across the bridge is only $ 2, so it’s not too bad. (It’s just that waiting in the cold for the shuttle!) I did leave something in the car accidentally, and I was promised a phone call about it as it was transferred to another location; I’m still waiting on that call.

I have rented from many different enterprise and budget locations for business, this location stands out for its Top notch customer service. Agents are always very attentive and eager to assist. «Cliff» went above and beyond to ensure that we were in a comfortable and satisfied with our rental. Five stars!

I got there late on Friday during a recent Holiday weekend. The staff went our of their way to make sure our weekend plans held together. Hats off to the level of service of the crew!

This is, by far, the best rental location I have encountered in my many years of traveling. The staff transformed what began as an extremely stressful day, into one of my highlight traveling experiences. They went above what is asked of their job description and assisted me in resolving all of my online itinerary discrepancies to find the most affordable and convenient solution. In my opinion, Jaclyn Saldivia is a perfect example of what a branch manager should be, and because of her and her friendly staff (especially Allesandro Catano and Cliff maignan), this will now be the primary location for all my rent-​a-​car needs.

Compared to Manhattan the rates here are VERY reasonable. The best part is unlike airports they won’t give you a hard sell, push insurance if you don’t need it, lie to you about spouses being able to drive the car, try to hand you a different kind of car like a gas guzzler and insist it’s an upgrade or do any of the other things that make car rental annoying. They are friendly, courteous and nice. Plus it is a national brand that you can trust. The location is great for Manhattanites as well. You can transfer from the subway to a shuttle for $ 2 that goes across the bridge. They run often, so it’s quicker than going to Jersey City or other locations.
The criticism, and this is small stuff: The first time, I rented the least expensive car — a hatchback. It didn’t have a trunk cover which is not so great when you’re planning a short road trip and are going to have luggage in the back. I actually wound up crafting one with cardboard and gray felt from Michael’s. I know this happens all the time with rental cars and maybe it’s to encourage people to upgrade, but I still don’t get it. There was also an old contract left in the glove compartment. The second time I upgraded for very little and got a Corolla. So I’d recommend you check out whether there’s a big price difference. It’s probably worth it to upgrade. Minor problem with the Corolla — the «maint recquired» light was on. They’d warned me that it had just had an oil change and the guy had forgotten to reset it. Minor I know, but still something they might have taken care of. Then the tire pressure warning light came on after I filled the tank. I checked the tires and it was fine, but I couldn’t figure out how to reset that, and it was slightly worrisome. This is a VERY minor complaint, but I do get the feeling in getting the cars out and ready quickly, they sometimes let things go. They are also closed Sundays so you have to rent until Monday. They also don’t open till 9 on Saturdays so if you are planning a hike or something, you’re better off picking up the car on Friday — which depending on your work hours can be a little tricky.

Easy peasy! The came and picked me up, the car was ready and clean!!! I was not pressured to buy any extra insurance. Great location too! Very happy!

Customer service is always great at Enterprise. I have rented from them for many years at this locations with few complaints (until the last year or so).
The last few rentals have been disappointing. Last week I rented a car and it was very dirty (I has to stop and buy Windex to wash the inside windshield and there was some sort of melted candy near the lighter — nasty). The car smelled HORRIBLE (like a dead mouse). When I picked it up the seats were soaked with what smelled like Febreeze (I am sure to mask the scent until I drove off). I had to drive 8 hours with the windows open to even breath with that smell. Luckily, the manager took very good care of me when I informed her about this. Again, the customer service is really good.
The previous car rental had the «check tire pressure» light that stayed on the entire time (I stopped at a gas station to check the tires). This added stress to my trip.
The customer service is really good, but the cars (at this location) seem to be getting worse and worse.

This place is just about everything I need in a rental car location. I’ve rented here for many years, and the staff has sometimes been better, sometimes worse. Right now they’re great. They give me upgrades when available, are friendly and helpful, and try to get me out as soon as possible.
I love that they have after hours drop off with a box. They just about always have dealt with me fairly, with a real understanding of what customer service should be.
The one time (several years ago) I did have a problem with how I was treated by an agent there, I complained and they took care of it.
My one criticism is that it would be fantastic if they were open on Sundays. If I want to rent a car on the weekend from here, it needs to be for a full weekend.

They got me what I needed when I needed it. The only thing smoother than picking up the car was dropping it off. Spoke to a easygoing and helpful lady on the phone and was helped out by some nice guys at the Enterprise station. Price was a bit higher than I’d hoped but it all worked out well.

Very happy with my experience with this location. Usually its a hassle and something goes wrong when trying to rent a car. Not here though they were excellent friendly and very helpful throughout the whole process. My car was being repaired and i needed a rental and these guys set me up with a clean and new car. When was car was done being fixed i asked if i could drop off at a different location because where my car was being fix was in a different town. They told me that would not be a problem and that they would drive me to the dealership yo get my car. All in all great experiencr would recommemd them to anyone.

Enterprise is Great and The Staff at The Fort lee Location Is Awesome. Especially kevin and Brandon Are always so Very Helpful!!!
Evert Time I Go back To Rent, I get Excellent Treatment Like Family!