In Focus Eyecare, LLC

I will never come back to this place. Nothing bothers me more than paying for a professional service and not receiving it. I paid for my eyes exam and starting trying contact lenses as directed. I was told to call back if I experience any discomfort or had any issues. All that I wanted was for Andrea to call me back when SHE HAD TIME so I can communicate the results of my contact lens trial and receive her professional opinion. Everything you will know is what Andrea tells the receptionists to tell you based on your comments. This resulted in several visits for me coming to pick up different samples without being able to ask her about the changes made to my trial contacts. At the last visit Andrea heard me asking questions to the receptionist, she came out and briefly provided an explanation of the most recent changes and she was notoriously annoyed. Then told me that if I still had questions I had to make another appointment for her to see me again because she cannot come out and talk to me every time I visit her office, as if she had come at all during my visits following my exam.
If after paying for an exam I would have had an opportunity to ask Andrea questions, it would have saved me a lot of time and the disappointment of my experience with her office.
Also, my framed eyeglasses prescription was not even given to me the day I got the eye exam. It was after a couple of days later when I came back to exchange my trial contacts when I decided to ASK for my prescription when I noticed the numbers are considerably lower than my old prescription. I wanted to do a trial to double triple check the prescription (since Andrea gets annoyed just by asking) before spending money on glasses and I was told I needed to pay $ 25 to find out. Not going to happen!!!

I have had vision problems and been in glasses since I was 17 months old. Our 9 year old inherited my eyes. She has been great with her and my other daughter for years. It’s very rare to find a doctor who is great with children and adults (as patients and parents of a patient). They love Dr. Neff.
We were previously seeing another Fort Mill eye doctor, but our insurance changed. THANK GOD it did. While our other doctor was nice and great with kids, she TOTALLY MISSED our oldest daughter’s SEVERE vision problems! Dr. Neff found it immediately and worked with us (and a specialist) to begin therapy to restore some vision.
We are beyond happy to have her as our eye doctor. She gives my daughters the same care she’d give her own children. There’s not more you could ask for than that!