Shutterfly.com

What a ripoff! It clearly says 50% off photo album, so after spending hours creating one, I found out that 50% of $ 210 is $ 138. Interesting. Then I contacted customer service during opening hours-​in vain. Finally, I saw that the fine print states that additional pages are 30% off. Aren’t they part of the photo album? I guess that it’s exactly their intention, that after hours of creating a photo product, people are willing to pay more. Not so for me, though. I’ll pass.

I have used shutterfly several times already making books for different events. My recent
experience with shutterfly has been so frustrating that I don’t wish the kind of experience I’ve had with them even on my enemy. They have the worse customer service… They are trying to have such big profit margin that do not even bother reading your email to respond properly.
for my recent order since I was not getting anywhere with the customer service online, I decided to call… Made 4 attempts for phone contact, each time I was on hold for over 60 minutes… one time after 65 minutes they disconnected me. I paid a premium fee for expedited service. They are delivering the product after my event so this is a total loss for me.
I will for sure look for another source of service and I highly recommend to anyone who has a deadline DO NOT choose shutterfly as your product delivery source.

I have been a customer with Shutterfly for many years, there’s a great history there and i’ve never had anything but great things to say. My last transaction was not so great. I don’t usually review on social media, but chatting with customer service after being 10^th in cue and then having the rep disconnect me, and then calling customer service and waiting 52minutes (no exaggeration), speaking with a person and pouring my heart out about my dismay and having her sound very concerned and willing to help and then place me on hold, and have the phone conveniently disconnected, has left me no choice.
The issue, order #67 862 859 – 9 000 112…my initials RW: I paid for rush shipping on this item and it was GUARANTEED to arrive on Wed 9/23…on that day, the item (photobook), was still being processed, I called cust service and found that they were still assembling the book. No one bothered to contact me letting me know this. There is ALWAYS a reason someone is willing to pay a rush shipping fee, which is the most expensive of them all, so at least give them the courtesy of saying that something has gone wrong before they have to call you to find that out themselves. Longish story short, after promises of a refunded shipping fee, and one story saying that the book is almost finished (even though it was still listed as being processed a day later), I finally received the book today on the 28^th, got charged the ENTIRE cost, and I’m also not very impressed with the book, but that could be due to my feelings of being ignored by Shutterfly about this situation. I’m sorry that I had to write this, but I didn’t know of any other way to tell you of my concern without getting disconnected or hung up on.
Sincerely,
A customer who was not satisfied by your 100% Happy Guarantee

I worked for shutterfly and they treated me poorly. I always came to work on time never missed a day till I had a problem with my foot and had to stay out for 2 days and then on a other time for 3 days. I had doctors notes for both times!!! And they fired me with out any notice just sent me on my way… I was the one that always helped everybody get the die cutter working and I was a top producer with great quality workmanship… They didn’t care that I didn’t have a job or if I could take care my 3 kids. I’m a single dad and let me tell you it has been hard trying to find a job. And being fired from my job doesn’t look good when applying for a new job. When they hired me they promised me that they didn’t just dispose of people like that. They lied… I wouldn’t do Business with them. I’m not alone I watched them fire at least 500 workers. I watched them fire a lot of my friends. My recommendation is not to work for them and not to do business with them. All is good till the holiday season is over… Then they spit you out…

I highly recommend planning months in advance and ignoring all of their expected delivery dates and for them GUARANTEED means nothing. They make it difficult to contact customer service and have shut down their forum so more people can’t complain about how they did not receive their guaranteed delivery photo gifts for their fathers, weddings, and so on. Any company that makes customer service so difficult and wait times so long without any email or explanation of why they ruined so many special days. We didn’t ask for particular delivery dates — SHUTTERFLY GAVE THEM TO US! The worst don’t use them for anything that is time sensitive. Plenty of other places to do this– I’ve used others with no delivery or bait and switch tactics. BBB is my next stop.

I have used
4 times and am so impressed by the quality of their photo prints and custom photo books. The quality is outstanding and the service is excellent. I set up an on line account and was offered 50 free prints immediately. I only paid for postage. It’s history from there. I get discount offers often and have always been happy with what I have ordered.
PHOTOGRAPHY SERVICES prints, cards, stationery, photo books and a large variety of photo gifts