The UPS Store

Horrible customer service. I had to jump through five hoops just to send a package, and no I am not new at shipping. This store is really high maintenance when it comes to making sure they cover their butt. Not worth it, and forget about a greeting, a smile or a thank you. I will take my business elsewhere.

Popped in to ship a package (expensive!) and there was one other customer getting some copies done when I arrived. The gal at the counter was the only one apparently working and she was able to help me while working on the copying job. And then two other customers came in. I think they had to wait a bit.
Service was okay. She got the job done as expediently as possible. No problems for me!

This is a horrible location for mailing, copying, and other printing services. The clerks and the owner have been rude, snide, arrogant, and provide horrendous customer service. This is the third time I’ve personally received or seen them provide terrible service. I won’t go back again. The counter now contains a myriad of signs filled with misspellings and grammatical errors. I certainly wouldn’t use any of their layout, design, or computer based services based on this evidence. When I went last week to drop off a package and pick up some stamps, the clerk said he could not punch holes in an address book for an elderly customer. I pointed out that the drills could easily be moved to accommodate the smaller book. He acknowledged that it could, but it was too difficult and then shrugged. The customer and I exchanged incredulous and confused glances. Too difficult? To move the drills on a 3 hole punch? On another occasion, the owner was shrill and rude to customers waiting in line. When I called to inquire about notary services, she rudely repeated several times that she was the only person there and that I would have to bring witnesses. I went to the UPS Store in Ballantyne where they used another employee as a witness and we asked another customer to be a witness. It worked out great, and their store was courteous and friendly. DON’T USE THIS LOCATION FOR ANY SERVICES WHATSOEVER. They are rude, unpleasant, and discourteous to customers of all races, creeds, ages and genders. Read the other reviews on Google+ and other locations.