Firestone Complete Auto Care

I was very disappointed this morning to find that my confirmed appointment was not in their system. The Associate did not try to work with me or reschedule the appointment so I left and took my money elsewhere. I actually decided to go to a Goodyear which was turned out to be cheaper overall for standard tires and wheel alignment. What’s also interesting is the other Firestone on For Andrews AFB has only 1 star when I looked it up on Unilocal.Perhapes that’s because auto centers on or associated with military installations tend to be less customer oriented since they’re so convenient. I found the same to be true down in Norfolk, VA.

Leo, the store manager, took care of me with some complicated issues on my car. He was personable and figured out the problems that my other friends couldnt figure out. I was surprised how crowded the store is compared to other service shops, but I assume that is because it is so popular and the prices are good. I will always go back to this Firestone to get my car worked on since based on my previous experience, I know it will be done right.

I called to find out if they had a particular interstate battery and was hung up on before I could give them the battery model.
I’d go to the dealer before taking my car here.

Worst auto care around, I made an appointment for a flat tire, when I got there there was no one who could do the work and they asked my reschedule. Didn’t even bother giving me a call to cancel, it’s not like I didn’t leave work early to make it on time. Thank you for nothing.

Went here to get an alignment without an appointment. They got me in, and squared me away as if I did have an appointment. Quick service and great customer service. I will definitely use them again.

I’ve been going to the Fort Myer Firestone shop for more than 10 years for my tires, but management has changed for the worse here. This week I came in on Tuesday to see if they had any openings; they were full, and set an appointment for Wednesday. Upon arriving the next day, the manager insisted the appointment was Thursday, and didn’t even offer to fit me in.
On Thursday, I arrived 5 minutes before my appointment, and saw the manager as I entered; he disappeared into the back after making eye contact, and left me waiting at the counter for 20 minutes. Once he came out, the manager suggested a 3 – 4 hour wait — to plug a slow leak in a single tire. The problem seems to be with management — I saw him talk about sports for 10 minutes with a mechanic as other people were waiting.
The good news: on my third visit the repair was completed in 1 hour.

Of the times I have come in I have never had any issues. The staff have always been professional and with out a doubt had my best interest in mind. Savings! Savings! Savings! Thank you.

We did have a difficult case with our car here and the staff did work hard, but they were very short with us. Our experience included waiting for 5 hours for a part to arrive, re-​ordering the part, us cabbing home, coming back and they still had the wrong part, ordering the parts with plans to come in the next week (because of warning that it was VERY bad to drive on our brand new tires), and still getting the wrong parts — which concluded in the need for ordering more parts and the caveat that there may be other issues that could go wrong. Even if this is the case and the hard truth — them avoiding our calls and being so short tempered was not worth our continued business.

While the staff is nice, the service was AWFUL. I brought my car in WITH an appointment to have them inspect a wheel bearing. THREE HOURS later, they said they couldn’t find anything wrong with it despite the very loud wobbly helicopter sound I noted. They didn’t even bother test driving it. So I took it to Firestone Quantico (way better), where they found that one of the wheel bearings was «FUSED TO THE HUB». The best part was when the Manager at Ft. Myer Firestone tried to sell me four new tires (current ones are only a year old), saying the wrong tires on my car were causing the noise. Seriously?! Avoid this place.

Avoid this place at all costs. An oil change took 3 hours and that’s with an appointment. I poked around and the repair bays filled with a bunch of employees slacking off cracking jokes and talking on the phone. Don’t waste your time here.

I will never use this shop for repairs or service again. I just got an oil change and less than 25 miles later my engine is having problems that the shop is calling «coincidental» but unrelated to the work they previously did. This despite reinstalling parts incorrectly so that they rubbed on engine belts causing smoke to pour from the engine and an overwhelming scent of burning.
I was told the work would be done quick, while I waited. The work on the 2^nd set of repairs started at about 12:30 and was supposed to be done at 2:30, then I was told 3, at 3:15 I was told it would be another half hour. Ultimately, it was 5 before the work was completed.
Once completed I got on the road and realized after 300 miles that the distributor cap was secured with baling wire, the car was still not running right, and the wheels were still not properly aligned.
I had to bring the car into another Firestone in GA, once I arrived at my destination and the mechanic at that shop was amazed/​appalled at the poor quality of the work that was done. The shop in GA quickly repaired and redid the work that the Firestone at Fort Myer was unable to get done in 8+ hours.
I’ve had good service at Firestone in past but this is inexcusable.
The stereotype of the shop that creates more work for itself is true at the Fort Meyer, VA Firestone. Unfortunately, they aren’t even able to competently complete the work they create for themselves.

The staff did an excellent job of explaining and executing the repairs for my car. They were patient with my questions and even called me after hours on a holiday weekend (I think this was the shift manager, didn’t ask his name) to explain repair details. Great customer service, I’ll be coming back.

Horrible experience at this auto shop. I made an «appointment» for an oil change at 4 pm but did not leave the shop until 6 pm. Absolutely no reason or excuse for it. What’s worse is that a walk-​in customer needing 2 new tires arrived just before me. He was given an estimated wait time of 1 – 1.5 hours but was out the door in 45 minutes. Recap: 1) no appointment + 2 new tires = 45 minute wait. 2) appointment made for a simple oil change = 120 min. Pathetic. Sitting there for 2 hours though, enabled me to listen to the front desk guy try to charge all 3 customers for services/​items that none of them asked for or needed. One surprise pop-​up problem? Sure, that’s understandable. But 3-​for-​3, there’s no way. Shady, shady business. I will never return.

After two hours of waiting for my vehicle (oil change & alignment), I received my vehicle & was shocked to find the driver’s seat (entire seat) was SOAKED with someone else’s SWEAT!!! Totally and completely disgusting! I get it – it’s HOT and humid BUT in no way does this make it ok for someone to sit and sweat profusely in my vehicle. Why is management not requiring seat covers??? Unbelievable! What a complete shame that a shop on a military base is so unprofessional. You would NEVER hear of a service member acting or doing anything like this. INCERDIBLY DISAPPOINTED!!!

I went here on Monday and ordered 4 Bridgestone tires for a Honda CRV. In addition to the sale price, they said I would receive $ 50 off if I bought 4 tires. They set me up for an appointment at 7:00 AM on Friday. I arrived early. They didn’t bring my car into the garage until 7:40. At 7:55, they told me that they couldn’t find the Bridgestone tires that they ordered. They offered to mount 4 Firestone tires that they said were «better» than the Bridgestones. I would pay the same price.
This is classic bait-​and-​switch. I am a former commercial tire representative for a large tire manufacturer. I know that Firestone is Bridgestone’s second tier brand and almost never has better tires than Bridgestone. When I did my research on tires, Firestone did not have anything worth purchasing. I would recommend staying away from this place likes it’s the plague. Sadly, since it is located on Fort Myer, I imagine most service members and retirees assume this place has been vetted and they assume they’ll get a good deal (perhaps better than off post). This is not the case. Stay away from here and find a better place on Unilocal

The employees are friendly and the location is very convenient for me, but that’s about it when it comes to pluses.
I made an oil change appt and almost two hours later, I’m STILL sitting here. I was originally quoted 1.5 hours (why it takes 1.5 hours for a simple procedure is beyond me). The manager flat out told me that if I didn’t have an appt, it would be a 2 hour wait. What’s the point of having an appt if it’s only going to, in theory, «save» me 30 min. More importantly, what are they doing with my car for that long?
I suspect my car is sitting there for an hour before a mechanic even lays a finger on it. Such bad business practice, customer service, and more importantly… why are they wasting my time???
Unfortunately, bad reviews and complaints won’t change anything and this place won’t go out of business because they have a contract with the base. I hate that so many services on bases world wide have become privatized. I swear there is a direct correlation between the privatization of services and poor customer service!
Unless you’re desperate, avoid this place at all costs. It’s not like coming here will save you money anyways!

I highly recommend the team at Ft. Myer for tire and auto repair needs. Members of my family have been misled by several local repair shops but these guys were forthright and prompt. They even checked items we failed to mention to ensure we were safe to travel. I give them two thumbs up for honesty and taking care of the customer above all else.

I can’t say that I had the experience that C W had. I can say that I think the service was overpriced, but not by leaps and bounds. The customer service was fine. I actually thought the guys were really nice. My problem is that I had an appointment at 1600 (4pm) and they didn’t pull my car in until a little after 1700 (5pm). Seriously? After my car was pulled in it only took about 15 or 20 minutes but come on. I thought the point of an appointment was get in and get out. Not here. People were in the waiting room when I arrived, someone else was there when I left, and they seemed to be very busy.
Here’s the thing, if you need to put the service on your Star card because you can’t drop the money at the moment, go ahead. Otherwise, you can probably find a better deal elsewhere.

Ready to get treated rudely, waste your afternoon, and get overcharged? Come on in. Otherwise, avoid this business at all costs.
Upon arriving, you can expect to be the only customer, but you will still get quoted a long wait time. You will get asked if you have received service previously and can expect a technician to pull up your record and question why you are seeking their help, as they will question why exactly you are there again. If you ask for a tire rotation, the cost quoted is $ 20, regardless of the fact that a sign in front of you offers a $ 9.99 special which includes tire rotation. If you question the technician, he will inform you that you didn’t ask him about such deals– just the tire rotation.
If you need a tire puncture plugged, expect to pay $ 40, about 4 times the going rate at other local shops. And expect to wait for the repair. If you think this sounds ridiculous, you will walk out immediately and gladly give your business to one of many other local Arlington tire shops.