Ace Hardware-San Carlos Pk

The staff is not helpful, when looking for items. The employees would rather continue their conversations with each other, and point to an aisle for me to find whatever items I needed during each visit.
It’s a shame because I work less then a mile from this location, and I’ll drive up to Home Depot to get what I need.

This place is the worst example of a community business! Pulled in there tonight at 7:02pm, realizing that they close at 7pm. I saw a couple employees closing the front door, and getting ready to leave. I ran up to the door explaining that I have an EMERGENCY and that my house had a real bad leak and I only needed 1 plumbing fitting, when «rat» I believe his name to be, tells me «sorry, they’re is nothing we can do» and locks the door and leaves, pointing me to the nearest Home Depot location. I can only hope this review falls into the owner of this ace hardwares location. As they are independently owned. The whole point of ace hardware is to be a «convenient» hardware store. That’s why you pay more than you do at the big box hardware stores. and secondly, it’s supposed to be a friendly/​caring type of hands on store! You really need to train your employees to be more customer friendly, and not worry so much about running out the door at 7 on the dot! Will NEVER shop here again. This is why your losing to Home Depot!

There are several Ace Harwares in this area. They are not a chain, each one is independent. This is a rather large store, with a huge variety of items, including yard, garden, fishing gear, clothing, and holiday decorations. Friendly & helpful.