This is about the Deli in the rear corner of the store. We purchased a Rotisserie Chicken today, and when we got ready to prepare it for dinner, the inside was raw, with blood pouring out of it. I returned the raw chicken to the store, where the Customer Service said«Another one!» and called a CSM to notify the deli this was the second returned raw chicken in about 10 seconds. She then refunded me the price of a small chicken, instead of the larger size we paid for. I didn’t catch that at the time, but was able to resolve that at the end. I went to the deli and asked for the manager, which I was told was off until tomorrow. I then asked for the lead person for that shift. Of course by now, one deli person speaks up and says, «The chicken is supposed to be red in the middle at the bone.» I said«Pink at the bone is one thing, but blood running out of the chicken is another» I went back tot eh CSM, and told her I wanted another chicken, but the person in the deli, without even looking at the one I returned wanted in instigate an argument about what the chicken was, and how it was to be. She called another manager to meet me at the deli, and I took two chickens with me. The manager never showed up, of course! I told the lady that argued with me, «I wanted another chicken, and I wanted her to cut it to check it.» She replied, «I just put those out and I know they are done.». I again, asked her to cut it to check before I left the store. She cut it open at the leg and said, «See!» I asked her to «cut it through the breast to the bone, to make certain it was done» She cut into it and there was no blood, not even a sign of anything«Pink» near the bone” I returned to the service desk, where they corrected the price difference. I understand a mistake, but to be so adamantly rude about it and wanting to argue with the customer is unbelievable.
Steven L.
Évaluation du lieu : 5 Chattanooga, TN
Great big nice Walmart. I first visited this Walmart about 13 years ago when George Jones had a «meet and greet» here. I remember the lines being wrapped all around the store. They have good workers here because they keep their shelves stocked with almost no outs. The customer service here is great to say the least. I have never had any problems here. It’s one of my favorites.