Firestone Complete Auto Care

We brought our two vehicles in for 8am oil change apts. At 10am the car was in the bay and the truck had not even been started on. The Manager apologized for the one oil change taking 2 hours with an appointment that should have taken 1hr max. He did discount the service on the car for the inconvenience.
We decided to take the truck elsewhere for its service.
Then when I got home I saw my car was leaking oil… I took the car back and Firestone insured the bolt was tight and cleaned the skid-​plate.

It took two hours to do an oil change and that’s even with an appointment. When I made the appointment they told me it would be 30 – 45 min.

Came in to this Firestone today (¼/​2015) to get battery service. They actually didn’t take too long to help me out and determine what I already knew that the vehicle needed a new battery. They swapped it out pretty quick, I was there maybe forty five minutes.
However, I wouldn’t recommend taking your car here unless you take your car in completely clean, as in, don’t have anything loose in your car that might look good to take as I left this location missing an expensive pair of sunglasses I had just set down before I walked inside the Firestone waiting area. The moment I got in my car I reached for my sunglasses where I put them EVERY time I drive and I had just been wearing them before I parked the car, and they were gone. My first instinct was to search every nook and cranny around my seats, all the places something might fall — nothing.
So, I went back in to ask the staff about the glasses missing from my car hoping maybe someone who worked there really hadn’t taken them, but just bumped it out of my car on mistake and of course no one «saw» anything.
The thing about the glasses that really makes me angry isn’t the value of them, but that they belonged to my grand dad who has passed on. I’m a creature of habit being in the military, and I place things in the same place and have a routine so I don’t forget things — it was no different with simple stuff like my glasses and all I know for sure is that I set them down in my car where I ALWAYS put them and after Firestone did service on my car — gone.

Waited over 2 hours to fix a flat.
I asked them to «look» at another to make sure it’s okay. The man working on it said he couldn’t find anything wrong with the second tire (but still charged me).
I asked the guy at the counter «so you charged me to just look at the other tire?» He said no we «sealed the tire» i.e. did absolutely nothing and made it sound like they did. After I pay I confront him and say «look man next time (there won’t be a next time) you have to tell me you’re going to work on this, I asked you to look at it and that was it.» He lied to me and said «no, you said to work on it» I said «no, I asked you to look at it and the mechanic told me he couldn’t touch it unless there was a «work order» i.e. there might not be anything wrong but they will to fabricate something.
On top of that, they broke my tire pressure sensor and put in a new one and told me to go to a dealership to reprogram it because they didn’t know how.
Just looked at my statement now that I’m home and sure enough the charges include fixing a flat on the tire that was okay.
After all was said and done I paid $ 50 for them to remove a nail and wave a magic wand over the second tire. I absolutely loathe those who try to take advantage of servicemembers’ and their money.

Service took twice as long as they estimated