Contacted on 15 October to replace a screen door lock on a rental home in FWB. They came out and looked at it. Part was out of production but said they could fabricate something. Nothing heard for over a week despite calling. The tech took a week off without leaving info to anyone else. Promised they would come back out. More lost time. Now(20 Nov) not answering phone calls and did not respond to my voicemail. Time to find another locksmith.