Paul’s AAA-1 Plumbing

I was a little skeptical calling around looking for plumbers and quotes because 1) the Better business bureau (BBB) didn’t have much to offer as a list of plumbers servicing the Fort Walton area 2) there were hardly any reviews and the ones there were didn’t match between Unilocal,google, and BBB 3) I’m a woman and didn’t want to be taken advantage of and lastly 4) my knowledge of plumbing is limited. My kitchen sink has been clogged and after trying a plunger, a snake (15footer), declogger, and checking the p trap and disposal I was desperate to get serviced before the weekend. I was having a tough time because the places I called either wouldn’t answer/​return my calls, were booked up until Monday, their quotes were outrageous, or they would charge an after hour service fee. Thankfully, I called this company explained my predicament and was told a technician could come today! I was told about the hour rate and since I’m currently tight on cash I prayed it wouldn’t go passed an hour. Well about an hour later I saw the technician pull into my drive and after a quick introduction he went right to work. He explained what the problem was and his plan of action. I personally think he was considerate with the time and was out of here in ²⁰⁄₂₅ minutes! I don’t think this affected his quality of service either because he even checked his work over. I’m very happy with the service I received but I do want management/​owner to note that I still think it was a tad over priced. Thank you for a wonderful job!

They replaced a drain in the tub of my rental property. At their receptionist’s suggestion I authorized them to charge me up to $ 200 for the service call (labor + parts) without my further approval. Labor rate is $ 140 per hour with a one hour minimum. And guess what! My bill was $ 2 shy of what they we authorized to charge me. The charged me ~$ 60 for a drain that I could buy for $ 20 – 30.
100% up charge on parts seems ridiculous to me.
I have not called them yet but I intent to.
I have not had any complaints about the workmanship from my tenant.

Excellent service… The repiped my house after a slab leak. awesome customer service… They went. Far beyond what was asked for