PepBoys

For quite a while I took my car to this establishment but the last time I was there they did some work on my car and left white goop all over my engine of which will not come off, also there is a bolt missing on my engine. I sent the manager a picture of this and ask where the missing bolt was and got no response whatsoever. I have spent a lot of money there and find it confusing that I would not get a response. This is negligence on their part, so my best advice to you would be to lift your hood and check the engine before leaving the establishment to make sure that everything is put together properly and maintained cleanliness.

I’m usually reluctant to use a «big box» type store for anything technical. It seems the counter folks talk a big talk but, in the end, we are reliant on the lowest common denominator in the shop area. My experience confirmed this theory. I contacted PepBoys to mount four of my tires, on my rims, and balance using my dry media balance beads instead of wheel weights. I was assured that «my techs are experts on this». Not so. These folks failed to follow the simplest of directions and, upon check out, could not even verify that the installation of the balance beads was even accomplished! I paid the bill and left.
After a night of wondering if the job had been accomplished, I returned the next day, politely expressed my dissatisfaction and asked that the tires be removed and I’ll go somewhere else. They can keep the money for the labor they did perform. I was astonished by the criticism I received from some of the workers in the shop, essentially calling me an idiot and did not know what I was talking about.
I know this is not a reflection of all the folks at PepBoys, but this experience did leave me wondering about the level of competence displayed by the «techs» on the shop floor. The guy with the confederate flag hat displayed the worst level of professionalism I have ever witnessed. Needless to say, PepBoys is nowhere near the top of my list to recommend for anything save for the simplest services … like putting air in a tire!

Great place. Excellent service and friendly staff. Got a nail in a tire on Saturday night. Brought it in on Sunday morning and they were able to save my tire. Since they did not have to take the tire off the rim, they did not charge me. Will probably come here again.

I screwed up and paid a crapload of money at Toyota for my 60k checkup. When it came to brake pads and some other stuff I told Toyota no and went to pep boys. I wish I went there in the first place. They also have competitive deals on tires, which I also need. I just wasted most of my pay check at Toyota and I feel like a fool. I could be a richer person today if I just went here first. The assistant manager was wonderful and accomodating. I bought my own brake pads for 40 bucks and they installed them for about 100 bucks. They have my business from now on.