Master Spas

I bought my Master Spa from my Long Island Dealer. When I compared these spas to all the others I kept coming back to Master Spa. I bought a Twilight Series 7.2 and my wife and I couldn’t be happier. I gave 4 stars instead of 5 just cause as a policy I don’t give 5 stars to anyone. Great company… great experience!

Stay away from Master Spas dealers! Master Spas apparently doesn’t care what kind of person sells or represents their product and is not for the consumer. Their dealer, John Flanagan, at Swim Spas International in Tennessee and Arizona, makes up his own rules and is fraudulent. He will take your money and run! Once you put any money toward their spa, you can forget any customer service.

I bought a master spa from your factory direct sale.
I was a little skeptical as the savings seemed to good to be true. I pulled the trigger on a beautiful hot tub with lights and waterfalls and I’m glad we did. I spend 20 minutes a Night in the spa and it has changed my life. I sleep better I feel better. It’s been over 6 months and no issues. I would recommend their spas to anyone.

I love my Master Spa!!! The filter system has made owning a spa FUN AGAIN. No more smell and my girl even uses it .
LESS WORK… MORE ENJOYMENT!

I have a Twilight 7.25 Master Spa. It is a great tub that we really enjoy. Anytime I have had any issues Master Spas was great in helping to get them resolved.

Also had my elderly parent but a swim spa from this company. Worked for a month or less then broke down. Repeated calls to local vendors to help as well as to the home company in IN. Little to no help still waiting to get repairs done over 6 weeks and nothing has been fixed. Avoid this company. Again this was also purchased at an event in Orange County CA. This company needs to be held accountable. We are looking now at legal action as well as contacting the local media.

Made a huge mistake purchasing a Master Spa from a fairground here in California and the American Made company in Indiana could care less about the problems we experienced and I’m sure it has to do with the fact that we bought it out here and it was supposedly at a reduced price close-​out sale. Right – $ 6200+ later.
Our hot tub was supposed to have been delivered Aug 14 between 1−3pm so I took the afternoon off of work. At 2:20 driver called to say it would be between 4−6pm. We were taking our daughter to dinner since it was her birthday so we called at 5:30 to make sure they were close. Nope-​they were still in San Jose (over an hour away). They would not change the delivery to the next day because they were leaving town. They finally arrived at 8pm. It arrived with no cover and no stairs. Driver said «someone ran in to them» so he would have them shipped out to us the next day or day after. Yeah, right. I got connected to the Customer Service Supervisor who promised me he would upgrade my stairs and my cover for my inconvenience. He did not. He also said he would keep me posted every step of the way on the delivery of these items. He did not. I was told by him my cover would be delivered ⁸⁄₂₂ so this time I had to take the entire day off because I had no estimate of time. I emailed CSR Manager on ⁸⁄₂₁ to tell him of my concerns but he wasn’t bothered. Sat home all day waiting and at 3:30 or 4:00pm, the delivery company called to say they would be here Monday with my cover. So, I had to take yet another afternoon off of work on Monday to wait for my cover. In the meantime, I had to buy a tarp for my hot tub because it was getting filthy with debris from the trees. The cover is not an upgraded cover-it’s the same lousy one we saw in the showroom. The CSR Manager who was supposed to keep me informed every step of the way basically dropped off of the face of the Earth.
So, after taking 3 days off of work and having to use my vacation days (which is ridiculous), I finally got my stairs and my cover on August 25. I bought and paid for the hot tub on August 9 and didn’t get my stuff until August 25-​almost a month. The whole process was entirely disappointing.
Oh-​the CSR Manager said he would send me a care package. Nothing has arrived so I’m sure that must be a lie too.
Please do not buy from this company unless you live in Indiana and can walk in to their store and demand good service. They brag about being American made and I would appreciate that except for the fact that they do NOT care about their customers and if you buy from someone other than their store, you are totally screwed. You have no option but to keep the spa and are at the mercy of when they feel like getting your stuff to you. I am so disappointed. I hate this hot tub and this entire experience has made me ill.
Please do not buy Master Spa from a travelling show. They may be fine if you buy direct but who knows, it will probably break down in a week. I am not happy with my purchase and am completely disappointed in the lack of service I received. Also, if a guy named Duane who calls himself «24÷7» tries to sell you the spa, run fast. He’s not available 24/​7-​I heard from him once during the entire process and it was basically to tell me he couldn’t help me and he referred me to this CSR Manager who was worthless. It’s all a scam.