Numotion

Over a year ago my sister ordered a wheel chair from numotion, had her son measured and everything. After a little over a year this company decided that the wheel chair «might» not fit her 5 year old son anymore who is completely wheel chair bound. So he was remeasured that was over a month ago. His wheel chair no longer fits him. Thank god the school had a chair to loan him because his could not be used anymore and this company offered no help. If we ever get the chair from them it will be over a year and a half delayed. We will not use them again nor recommend them to anyone. A wheelchair is something you need not something that can just be delayed for a year and a half especially with a growing child. We are very disappointed with their services.

In some ways, this review is merely a supplement to my original 2-​star review based upon my overwhelmingly negative experiences dealing with Numotion and buying a new wheelchair. While I considered simply editing my rating and allowing my original review to stand, I’ve had multiple experiences since the original purchase that are worth sharing and I believe further expand upon my considerable concerns about this company.
As I noted in my original review, the front wheels were a fairly significant concern pretty much from the point of delivery. They were wheels that I had very specifically identified as inappropriate for a highly active wheelchair user and they were simply too small. Even in my employer’s parking garage, wheeling across the surface has been a bumpy, jostling experience.
Originally, I met with the Numotion rep and the occupational therapist a second time trying to resolve some of the concerns. There was a modest attempt to resolve the fact that I had some trouble transferring to/​from my wheelchair with a fully inflated cushion. While it wasn’t entirely successful, I’ll give them a little credit for trying.
The wheel problem? Pretty much ignored. So, I ended up about five months down the road with my $ 4,000 wheelchair becoming increasingly difficult to wheel (as I’d predicted). I contacted Numotion to express my concerns. After a couple of weeks of no response, I contacted through my VR counselor and it was nearly another two weeks before I received a response. This response? It was to transfer me to the Indianapolis office. so that someone could more quickly arrange to assess the wheelchair (theoretically).
So, here I was in a brand new wheelchair that didn’t work as it should have. The wheelchair had taken months longer to receive than originally targeted with multiple obstacles along the way.
If you read my reviews regularly, you know that I tend to be a fair evaluator. While I won’t hesitate to give a 1-​star when appropriate, I tend to try to resolve things and, to quote Monty Python, tend to look on the bright side of life.
I honestly find it appalling that I would be simply delegated to a different office without proper notice or contact. I find it appalling that I’ve never received even a semblance of an apology for my ongoing challenges — all of which are well documented. I can say without question that Numotion, both the Fort Wayne and Indianapolis offices, has easily been the worst medical equipment experience I’ve had in my life. I’m currently wrapping up a finally achieved replacement, not to my desire nor done appropriately, of the defective wheels. I will, of course, be doing a review of the Indianapolis office and, sad to say, it ain’t going to be pretty but it might be slightly better than Fort Wayne depending upon how billing issues resolve themselves since they seem hellbent on charging my insurance for the defective merchandise they sold.
It’s official. Numotion is «no motion.»