Sofa Mart

Because social media is the best way to really get your disgust for a business out to the public, I’m doing so right now. If I ever hear of anyone wanting to purchase furniture in Fort Wayne, I will immediately narrow their plentiful options and beg them to not even think of going to #sofamart. Worst customer service I have ever received from day 1. As soon as the furniture was delivered (which was a fiasco in and of itself) it’s as if all correspondence and customer service was out the window. After 6 months of use we noticed a small hole in the couch that is rarely used. Thankfully we purchased a pricey warranty that we were told would cover the cost of repair or replacement. No!!! After emails and sending a claim, the warranty company #greatwhitebottling (that #Sofamart claimed was amazing, refuses to help us whatsoever due to the fact the pictures show everyday wear & tear, not an accidental puncture. What!!! From now on, we’ll make sure that our hard earned money goes to a business and company that stands behind their name, products and customer service. #makeitright #furniturerow #pissedconsumer

This is a sad story that a neighbor and his wife had started a few years ago, to find the perfect sofa. That mission took them some months and included going to just about every furniture store in Fort Wayne, seriously, nearly everyone one. Along the way he went to a second hand store, and in doing so happened to see Sofa Mart and Furniture Row.
Sofa Mart features nothing but sofa and couches as the name implies. The salespeople are friendly and personable, since they don’t work on commission. But probably they have a store sales quota they have to meet, if they want to work there. Also they aren’t aggressive or overbearing like the people at Sears or Ashley Furniture.
He ended up finding a three-​cushion sofa and ottoman that they really liked along with a TV stand for a new 42-​inch LED television. The price was reasonable and in fact, they were having a sale, I wonder why? So that was even better. Also a free, really free?, no interest for 12 months plan they offered. Like many cheap ass furniture stores, Sofa Mart doesn’t keep much of an inventory on hand. So most everything you purchase will have to be delivered from their warehouse. This usually takes a couple of weeks. One week for shipping parts, along with a couple of days for an 18 year old with an electric drill, to screw the pre-​drilled parts together.
So now the bad news…
When their new sofa was delivered a few weeks later it didn’t fit down the basement stairs. The TV stand was delivered successfully and setup, but still no sofa. Heading back to Sofa Mart they where cornered into buying the love seat version of the sofa. Which was one third the size and almost the same price. Well surprise, surprise, surprise he was not very happy about this. The great guys, who are commission free salesman, could only follow store policies. There was nothing he could do.
A few weeks later the love seat was delivered and setup. It looked great and was happy to finally have the basement living room setup. The sofa in his option was comfortable and seemed well built… but those illusions would soon fade…
They’ve now owned the sofa and ottoman for about three years now and they have not worn well. They’ve worn really poorly in fact. The sofa sags in the middle and the fabric is peeling and coming apart. The fabric has become discolored in a lot of places, darker then it used to be, almost as if something was spilled on it but we’ve never spilled anything on it. No pets have been on it and they don’t have kids, so most of the time it’s just been the two of them using it.
And now the embarrassing part that got his wife kind of mad. A few of us came over watching T.V. Playing pool on his table, when one sort of noticed the above complaints. In the basement, his «love sofa» has a sage in the middle. The fabric is sort of peeling along the head rest area. And the ottoman, sort of like one foot laying on it. The other leg hooked over the head rest area. What are those discolored places?
Other problems… one of the feet on the ottoman fell off pretty early on and I had to reattach it. There was also a problem with the TV stand we which I saw early on and should have done something about. The front of the TV stand has two glass paned cupboards and the cupboards were never even. One of the cupboards is quite a bit off and not at all level with the other one. This doesn’t bother me much, but I really should have asked them to call and send another one. The thought of calling them and waiting another two weeks for a new stand to arrive or taking that one back and ordering a new one just didn’t seem like something he wanted to do though. So I decided to fix it for free.
The furniture they purchased at Sofa Mart should not have been that low of quality. That family paid a god amount of money for a sofa, ottoman and TV stand and they expected the quality to be a lot better.