Steak ‘n Shake

Stopped at 3pm with a group of 4. Twelve tables were empty and had not been bussed — dirty dishes piled up. Six tables had people seated and eating. Not a single server could be found in the dining room. I saw 10 employees in the building, all of them back in the kitchen. One person making shakes with 2 people looking over their shoulder. I commented, loudly, about ²⁄₃ of the tables needing bussed and reset. So the manager cleaned 2 tables off, then went back to the kitchen to tell the servers to get their asses out and clean the tables. Then 3 girls came out and stood by the pop machine overlooking the dining room — but they never cleaned any tables. They need an older manager, about 40+, to kick these kids in the ass and make them get to work.

I tried using their HQ feedback form, but it did not allow for this much text. Here it is:
On 4 August 2015, around 5:55am, my wife and I went to your store at 5402 Meijer Drive, Fort Wayne, IN 46 835, (store 315) for breakfast. There were two other customers in the store, reading newspapers.
Both of us ordered coffee, and the «Cakes & Eggs» — one with «Thick Bacon» and one with sausage. I asked that my eggs be prepared «scrambled hard,» my wife asked for, «scrambled.»
Concerning Coffee: Our coffee was brought in a cup, and the server brought no refills, or even asked. No spoons either.
We were more than disappointed when the server brought our meals.
As for Accuracy: Though we both ordered scrambled eggs, both of our eggs were in the form of flat, thin, small pancakes. There were indeed some egg, some pancake, and some meat on our plate — only a slight resemblance to what we ordered. We had to remind the server to bring syrup.
On Appearance: The thickness of the «egg-​disk» was like a dime, and I would be surprised if it included one entire egg! I posted photos on Unilocal.
Likewise, the single pancake was small, and as thin as a dime, maybe less. Though the bacon was supposed to be «Thick,» it was of the cheap, thin variety.
Of course, none of this resembled the photo in the menu, which was representing «Eggs & Cakes.»
About Taste: The taste was average. I have had better flavored eggs and pancakes made by young Boy and Girl Scouts. The sausage had very good flavor.
As for Temperature: The meat was warm, but our eggs and «cakes» were room temperature!
Let’s touch on Safety: I am a disabled veteran and walk with a cane. Upon entering the store, there was a yellow sign, indicating a wet spot, NEAR THE DOOR. Our server seated us near the «back» of the store. Upon walking the short distance to the restroom, my cane slipped out from under me. The floor was so slippery I nearly fell three times on the way to the restroom. Looking at the floor, I could see the entire back aisle was wet with standing water droplets. It was as if someone drew used a GREASY, wet mop across the entire path, and then left it. There were no safety/​warning signs in this area, but I recall seeing a mop bucket nearby.
Environs: During the bulk of our visit, we could hear bits and pieces of conversations taking place in the back, by employees. There seemed to be some «drama» taking place, bordering on either a Soap Opera, or a Support Group.
During the meal, our server came a second time and asked if our food tasted good. I said, «It tastes ok.» This prompted the «shift manager» (?) to come by our table saying that the server told him we were not happy with our food. I began telling him about the thin, small eggs and cakes. Before I could say more, he said that this was his first time on this shift, and apologized. He said that he would give us «some off» our bill at the register.
By that time, I had already made up my mind to report this visit to «Steak N Shake HQ,» Unilocal,and Urban Spoon.
At the Register: When I went to the register the server snatched up my receipt and money, charging me the entire $ 14 price. The manager came over and said to the server, «I told you we were not charging them the whole price.»
The server said, «No you didn’t!»
The manager gave us back $ 2.
They kept the receipt, but I had already taken a photo of it, anticipating this.
The View from my Desk: I was heavily involved in inspections and education during my 20 years in the Air Force. It seems clear that the problem at this store is from the «Top — Down.» There are many management tools and techniques out there — even those which cost little to nothing! The reason many businesses do not use these tools is that they take a little time, managers must be consistent in application, and the manager must not be worried about being everyone’s friend.
I hope Steak N Shake can correct the problems at this store. We do not need to lose more jobs in the Fort Wayne community.

Let me start by saying that my wife and I enjoy Steak and Shake but we have had consistently bad service at this location.
Several days ago, we made the mistake of giving this restaurant another try.
Upon entering a near empty restaurant, my wife and I were seated promptly and unfortunately that is where the service ended.
We sat in a nearly empty restaurant for several minutes while we watched and listened to the manager and staff talk about how slow business was that morning.
After almost 10 minutes with no acknowledgement of our existence, we got up and left. we could hear one waitress yelling at another one that her table was leaving, wonder why?
Geographically, this is a great location and we do like the chain however they have some definite management issues at this location!

I personally love Steak N Shake. Our family goes their at least once a month. We have on more than one occasion, waited for quite some time on our food. Sometimes the food we received was not the food we ordered. This has not happened all the time but more than once. I would say our server Allison (I think) does a great job. Food has always been great and will continue to come.

Food is just like any other Steak n Shake, but their service is super slow. They need to chat less and cook more… or cook as much as they chit chat

I used to bring groups of teenagers in here, until a manager insinuated that it was very inconvenient for them to have groups of customers in their restaurant… That’s unfortunate for their servers, because their servers generally walked away with over $ 30 in tips for our group
Culvers at stellhorn has better food, and much nicer staff.

Food is gud. They open reel late. I like stake burger and milk shake an they got both. Jus like they name. Girl at the drive up wendow smiled at me. I think she wants to have a fair with me but im with a girl alredy.

Hurray for hot dog that came out with these skinny crisp fries, yummy! Service with a smile, to boot!