24 Hour Fitness

I’m a new mom and I’m looking to start my fitness journey all over again. I checked this place out along with a couple other ones and was super impressed with the staff more than anything. The classes are awesome and the instructors kick your butt but take the time to help you if you’re new. I love Vanessa in RPM (spin) — she took her time to get me set up and at the end of her class congratulated me and talked to me about being a new mom. Trainer Cassie took an hour to show me how to lift and use the machines and even wrote a workout plan out for me… All in my free consultation. My little one loves the play area. It seems like they ALL (from the front desk to the instructors, managers & trainers) genuinely care about my experience and my health.

Have membership there but it is hard for me to get there. People are really nice a d if you have a question about anything just ask and they will tell you or find out for you. I need to get back there soon

Virtually no air movement inside the building. They need to install fans or keep the AC at a much lower setting. The work out areas are organized well, clean, and the staff are friendly for the most part. But what’s the point if the gym is humid and muggy; it’s like running on a treadmill in the middle of Amazon.

I have had a good experience at this gym. The equipment is not always as clean as it could be and is sometimes not kept up maintenance-​wise as well as one would hope. The staff at the front desk is always welcoming and friendly.

This gym has the worst customer service. A rep there kicked me and my 7 year old son out of the basketball court citing some insurance crap. Hilarious because every other night they have little kids in there practicing, but that’s ok because some coach is in there. The one night it’s open and they refuse to let us in to an empty gym to shoot some father son time hoops. Makes me want to cancel my membership.

I work out all the time and wanted to find a «NEW» gym nearby to shed this baby weight. 24 opened up 1 mile away so obviously I was excited. Well after having a membership for a year I decided to start focusing more on yoga so I canceled the membership. The two stars isn’t for the gym itself. It’s a nice new gym. The 2 stars are for the incompetent staff. The management really. The day I canceled I waited in the lobby for someone to help me. My name was called and the manager stood there, when I went up to tell him why I was there, he looked me up and down and said «Are u sure u want to cancel this.» Like initiating that I was out of shape and that I shouldn’t do that!!!
Yes this review is 2 years old and yes I still have a bad taste in my mouth about that manager… yes I called corporate and yes I probably need to get over this incident and hopefully after this review I can chalk it up and fully forgive this man… but it was super rude and no way I’ll ever go back.

This place is super nice. I can appreciate this place a lot more since I went to the Southlake location. The equipment here is super nice as well as the basketball gym. A lot of space so you don’t feel packed in. Overall all you need in a gym

Great gym, been here almost 3 years. Staff is very friendly. They have towel service, however, you may want to bring your own. Lately the towels have stains on them. Going at night is better than the morning, less people, and to avoid the older folks in the pool:-) Spa can be dirty at times. Gym equipment seem to be plentiful, and kept in order.

I just became a member here this past weekend. I was previously a member at LA Fitness but 24 hr is about 5 min away from our new home. First, the pros — very clean gym. I always see people cleaning the equipment and the women’s restroom has been clean all the times I’ve been in there. I also like that they have numbers on the cardio equipement for you to text if a machine is not working properly. Towel service is great because as a busy mom I often forget to throw a clean towel in my gym bag. I’m excited to try some of the exercise classes. I like the abundance of classes offered here and they offer more than LA fitness did when I was there.
My only complaint is in regards to the kids area. Lots of activities for the kids, a play area with slides, and games, however I have a 9 month old. At LA fitness there was a fenced off area for the infants but here it is one big play area with no real separation for the babies. They have an area up by the desk that seems designated for babies but nothing physical separating that from the rest of the room. So far, every time I’ve brought him up there he has been the only baby and there are lots of toddlers running around. The ladies in there have been EXCELLENT with him though and he seems happy. On a particularly busy day with lots of rowdy toddlers running around, the attendant told me she would hold him and when I came back to get him he was in a jumper and giggling. I’m pleased that they take great care of him and he seems to enjoy it but it would just seem easier to me to have a separate blocked off section for babies to crawl and play with age appropriate toys. That’s my only concern. Other than that I love it there, love the staff — always friendly and welcoming, and a great place to work out.

One of the nicest gyms in the area. It has almost any amenity that you can think of and towel service (which is rare these days). It rarely gets so full that you’re weighting on a machine or bench. The equipment is almost always in good shape.

Best 24 hour fitness ever clean friendly and assertive. Best zumba instructors ever especially lilia and leslie. Everyone is friendly (instructors, trainers even fellow workout junkies)

Love my gym! They have the best classes! One of the things that motivate me to come to the gym are great classes and they have that! Super customer service every time, my kids love it, and so it makes going to the gym fun and we all know going to the gym isn’t the most motivating thing for most of us folk.

First of all I would like to state that I usually don’t write bad reviews, nor do I intend this to be a bad review. Ill start from the front. The employees at the front desk are great very nice, very helpful and I always receive a greeting wether I’m coming or going. Great! Next is the mens bathroom. The urinal area is always disgusting. There is urine all over the bathroom. So this leads people to track it into the locker room. I kid you not. I see barefoot urine prints leading to the locker area. Another rant about the bathroom is that one or two of the urinals have been broken for at least two weeks now. I haven’t personally reported the issue, Ill admit to that. However one would also think the employees that work there would?! I attend this gym at various hours so its not just the timing. The fact is they just don’t clean the bathroom. Now to the actual gym. Broken equipment, 1. The pull up bars have been missing the rubber grips for over 8 months. 2. The plasic washers that go inside the movable cable pulleys on the total gym are either halfway broken off, or slide out of its metal carrier when someone or myself moves its downward. 3. Also the same type of plastic washer that fits inside both bent over back raise machines is completely missing on one and the other is broken and wobbles around just as bad. 4. One of the hip flexor machines cables are not adjusted correctly. If you use this machine you will get about 70% range of motion that the machine was designed to give. 5. Cardio equipment, The equipment is getting older. I understand this, but as the bushings and bearings wear out. They are not being replaced. Most of the free motion and elliptical machines are jerky or the resistance doesn’t work. I never see maintenance working on the actual machine. Just the television part. The last 24 hour fitness I attended regularly had at least one maintenance guy working on these machines everyday. 6. Portable equipment, recently the exercise balls have not had the right amount of air and feel about a quarter of the way deflated. Also on the same topic the elastic bungees and other various equipment is now labeled «STOP trainer use only» Ive been to over 15 different 24 hour locations and never once was told I couldn’t use the equipment that my membership funds. 7. My last rant is about the personal trainers and really picky. if you see that your equipment at the gym is broken. report it.
Ive discussed most of these issues with other members that have said they actually reported them to the manager. So this is why I’m writing the review. Hopefully the manager will read this and be reminded. All in all the gym is not horrible and neither is it the best. If you wanna go in and get a workout its a decent place with a few correctable issues. It just bothers me when something so easily fixed is ignored.

This gym chain has been the best chain I’ve belonged to. For a little extra, you can go to any location anywhere. So if you like to work out close to home or close to work, you’re sure to get your workout in without having to travel too far.
What made me join was their bad ass fitness classes. They are very challenging, modern, and fun. Most have lunch hour classes and classes throughout the evening and weekends to fit any ones schedule.
Another deciding factor was their kid club house. My daughter loves when we go to the gym because she gets to play in their different areas such as the jungle gym, dance station, color area, etc. The staff at the club house is always very nice and patient with the many many kids running around;)
My local gym location happens to be super sport, which means it has more amenities than most locations. It has a beautiful outdoor pool (and indoor) with a large slide and a fun kiddie area, this really makes me feel like I belong to a country club.

Of the two 24 Hour locations nearby — here and the one in Southlake, this is far superior to the dive in Southlake. This one is clean and nicer.
Seems like they don’t have the A/​C on as much as other clubs or maybe I just worked out harder than usual. Hah!
I chose to join All American Fitness in Southlake instead as I did not need a steam room and a pool and it was closer.
Lifetime for double the price is well worth the difference… I would absolutely never, ever recommend the 24 Hour Fitness in Southlake… this one is much nicer.

I absolutely adore this gym so far. I am coming from the sport location in Bedford off of 121. This gym is a completely different universe. The equipment is so new and always seems to be clean. The staff that I’ve dealt with so far have all been incredibly friendly and helpful.
My son is used to going to the day care there in Bedford, and there are never any other children. He stays home with me while I work during the day, because I work from home, so he’s never around other children very often. He gets a little overwhelmed when I first go to drop him off here, and the staff in the children center have been so very patient and sweet with him. There’s an older lady that was there this past Saturday and she was so sweet to him and held him until he calmed down! They’ve been going above and beyond my expectations. He’s usually really excited to go, but I just think he’s been overwhelmed!
The equipment is so much newer than the location in Bedford, and it’s so much nicer. I love all the different options! I haven’t had a chance to try any of the other options that this facility offers, but I am sure that I will love them as well! I’m super excited to try out the sauna and the Jacuzzi for my sore muscles, and take my kiddo swimming in the family pool!

Very clean. Staff is always friendly and helpful.

I REALLY love my 24-​Hour Fitness Keller. I have been a member at several gyms, but the Keller location is my favorite to date. The staff works hard to keep the gym clean and fresh, and the equipment is well maintained. I can’t remember seeing a piece of equipment broken for more than a few days before being put back into service. Of recent, the steam room was not working well, and the manager, Martin, inserted himself into the issue and the steam room is again nice and steamy (a good thing for this old guy’s shoulder)! Martin told me «if you see something that is not working well, you can tell me and we will get it taken care of», and I believe him. The desk staff is polite and attentive, quick with a «hello» or «have a great workout» as you pass.
So many gyms feel like their primary mission is selling memberships, and then forgetting the needs or complaints the members. 24-​hour Fitness Keller is different… they show their members they are building relationships for the long run, building a loyal group of members…
Thanks 24-​Hour Fitness Keller for all your hard work… now if I could just work up the courage to try the brand new TRX suspension training equipment… soon…very soon…

The 2 main gyms in my 2 mile radius are 24 Hour and LA Fitness. I checked out both, and here’s my opinion:
LA: Dirty, dirty, dirty! Seriously, clean the facilities! The staff members were fake, and just seemed like low end used car salespeople. The prices were ridiculously cheap, and this almost got me to join. I need to quit being a frigal dougal, but hey– I’m half German, half Jewish, so that will never happen.
24 Hour: Very clean! Seriously, the staff members here do a remarkable job keeping this place spic and span. Also, not as if I come here to make friends, but the emloyees are damn nice and friendly, so this is a nice added bonus.
Towels. Yes, they provide towels. Why all gyms don’t do this anymore is baffling. A plethora of equipment, basketball court, and classes.
So far, I’m definitely satisfied. This would be a 5-​star review, but damn, I wish they’d get the pricing at least somewhat competitive with LA Fitness. Nevertheless, I grumbled for a minute, or three, but in the end, out came the AMX, and I joined.

Fort Worth? Technically, yes, but really it’s Keller. Which means one thing: Kids. Kids all over the place (especially in the summer, by the pool). If you’re thinking, «Wow, it’s 100* outside. I’d love to cool off in the pool after my workout.» Ding dong you’re wrong.
There are two outdoor pools: One with slides, water weenies and bunkum for the brood. One utilitarian rectangle pool that even a Bedouin could tell is designated for swimming laps. You know the kind: Lanes roped off; austere black tiles lining the bottom; consistent depth; men wearing Speedo’s wishing they could use it. Alas, you cannot. The ubiquitous soccer moms let their sons and daughters — the Camerons and Caseys of Keller (Which is the boy? Girl? Who knows?) use any pool they’d like for their horseplay and hooliganism.
Yeah, I know I sound like Old Balls McGee, but really. 1) Lifeguards can easily say, «No kids in the lap pool. GTFO.» They do that on the weight-​room floor already. 2) And parents should get a freakin’ clue. Don’t get pissed if while using a lane, I swim into/​over your kid. While I wouldn’t do it on purpose, I neither have eyes on the *top* of my head nor do I expect a midget to be standing in the middle of a lane. («Why is a kid in a lap pool when there is a kid’s pool on the other side of the deck?») I would look like Super Perv if I got into the kid’s pool in my camo Speedo, so please: Keep your kids out of *my* pool. 3) And 24 Hour Fitness Management, last I checked, I paid my dues and it is your responsibility to ensure that adult members can use facilities for their designated purposes without having to bargain with No Dues Payin’ children.