Ashley HomeStore

We bought a house a needed new furniture and then we meet Chris! He is AMAZING!!! So when you are in need of great furniture go to Ashley’s in Forth Worth and ask for Chris!

Hit a few bumps but they were all taken care of quickly and easily after talking to Ryan, one of the business managers. So far, so good.

Went here looking at furniture. The sales person said something and I told her I heard all their furniture is made overseas anyway. The sales person at this location said that their furniture is made in the US at one of their two facilities. I place an order at the location on north 35W as we went there to see if they had something else in stock. Were told by that location the furniture needs to be made as they are out of stock and it will be made at one of their two facilities then shipped. Took 1.5 months to arrive and I find a made in Vietnam stamp on it. Are you serious? I hate being lied to. On top of that the coffee table and side table were delivered with some oily substance on the. Not real pleased. Overall Ashley furniture is better quality than some, but I don’t appreciate being lied to.

DO NOT BUY FROM THEM! I bought a leather recliner and after only 1 year the leather is pealing. Crappy customer service. Told me to lie to the protection plan company and tell them I spilled finger nail polish remover on it! Told Travis I didn’t want to tell a lie and he stated that if I wanted my furniture fixed I’d lie! Awful Customer Service!

Very poor customer service. I can not believe that the company hires unprofessional drivers that know nothing about customer care. Very RUDE drivers.

How can this place mess up SO bad, so many times? I’m almost being generous by giving this place one star. There was absolutely nothing to be satisfied with.
We ordered about 2100 $ of furniture here (a sofa, dining set, and coffee table) on 12÷4÷12 and was told we would be receiving our items within two weeks or less. Ashley’s will notify us through email or a call within that delivery time frame (2 weeks).
Two weeks pass, and we received absolutely no notification of any sort. So, we took matters into our own hands. We called Ashleys, and the lady tells us that we would not be getting our furniture until February… Whattt!!! We were only quoted two weeks MAX. How does this escalade to 2+ months? We asked the rep that not even 1 of the 3 orders we placed were going to be sent to us? The rep tells us, «well, we can send the one that’s in stock, which is the sofa. would you like that?» Uhh, yes ma’am… we would like that. It would have been nice if you guys could have at least delivered the sofa without us taking matters into our own hands.
The sofa arrived in two days. However, we needed to get things straight for the rest of our order, so we walked into Ashley’s after having received our sofa, asking what’s going on. They tell us the dining set is out of stock. Umm. soo… couldn’t you guys have also just delivered the coffee table to us? «yeah, we can set that up for you,» said the sales associate. So we get quoted the 2 weeks for our coffee table to be delivered. Two weeks pass, and our coffee table STILL isn’t here. No notifications by email or phone, either. We gave them chances, too.
–Strike one: not delivering our sofa on time when it was clearly in stock
–Strike two: not delivering our coffee table when it was clearly in stock
–Strike three: you’re out! We’re going to Ashley’s tomorrow to demand our refund back. Waste of time buying furniture with these guys.

DON’T BUY THE FURNITURE WARRANTY. It takes an act of congress to file a complaint and then they tell you it will take 6 weeks to send the parts to fix your broken furniture and after 3 months, I still have not received anything. Save your money.

We were building a house and went to Ashley\‘s to start a layway at
our salesman\‘s advice saying that they could work with us, as our home being
build was based on a contingency of our current home selling. We started our
layaway with $ 1000 deposit. A month later we had not sold our home and we had to
cancel our contract with the builder. We contacted Ashley to let them know and
update them and asked if we could get a refund and if not we could use the money
towards a purchase in their store. They informed us of a 30% «restocking» fee
that they charge for not fulfilling our layaway and I explained again what we
told our salesman, come to find out, he had just started there the week we went
in, great. I asked for a little mercy and told the representative that we would
be more than happy to purchase something in their store and pay the difference
after applying our $ 1000 deposit and also told them what we were told they would
work with us if the contract fell thr
ough and the answer was no, no, no. So this store would rather keep our $ 1000
as a fee then sell their consumers a piece of furniture with OUR money. They are
at NO loss here. They don\‘t hold or order any furniture until final payment is
made, they are crooked and are thieves and we will never step foot in that store
again to spend a dime. With our next home another store will have the advantage
of a great paying customer who will spend about $ 10k on furniture. I have called
around to the competitor stores and no other store has this policy and they all
say that they would never do that to their customers. This is NOT good business
and loss of yet ANOTHER customer because you can\‘t give us our hard earned
money back or some sort of store credit.
Damage Resulting = We are out $ 1000 cash, simple.