AT&T

This At&T is the best in FtW, customer service is awesome their knowledge of all products & what best fits your individual needs. Highly reccomend Zulfija she’s great

They were professional. I had a man named Kyle help, he was nice and helped me pick purchase and setup my new phone. The bad reviews caused me to comment because I thought they did a good job and didn’t deserve that rating. I basically had a good experience and they didn’t try to push me out the door at the end like some places have in the past. That’s all.

Do not go here if you need help with AT&T U-​verse all they do is get you on the phone with their useless technical support, I couldn’t even understand the lady her English was so bad.
I don’t understand how they can’t help with the U-​verse, this is a huge part of their business. And looking at the past reviews I wouldn’t go here for phone support either.

This store is a waste of time. I spend an hour with an insensitive agent who would only upgrade my phone if I upgraded my service. He also would only give me decent trade-​in on my current phone unless I switched to their pay as you go plan.
I returned home and got exactly what I wanted on-​line at the ATT website. It took me less than 10 minutes.
Watch out… high pressure sales at this store. Avoid at all cost.

In reference to the AT&T Corporate Store located at: 2834 South Hulen Street Fort Worth Texas 76 109
After walking out of the store I feel like I need to go home and take a one hour shower. Craig the manager was insensitive and the employees we dealt with were absolutely horrible. I will never walk back into the store.
Bringing two people over from Verizon to AT&T you would think that AT&T employees and the company would have more respect for their customers. This store is a colossal failure. Don’t walk into the store expecting good customer service unless you feel like taking a one hour shower later on.
I get a gut feeling that this store had already met their month end, year end sales goals/​quotas and anything they did on the last day or two of December would simply «not count» for 2014 and would add to a bigger quota for them to hit next year. There attitude was that of an employee! There was no CEO ATTITUDE anywhere in this store! It was very, very frustrating! Simply a void of good common sense customer service!
For the NEXT program buyer beware. When you trade in your phone after 12 months if there is any tiny microscopic chip break or other blemish AT&T will not pay off the remaining balance of your program according to the management and employees of this store. Of course, they will NEVER explain the minutia to their customers about this policy in the beginning. You will only end up with a significant disappointment by trying to upgrade (at this store anyway) your phone if you are on the NEXT program, if you have ANY BLEMISH whatsover, if Craig is still the manager or if one of the pathetic employees helps you like the one who helped us. (wish I could remember her name)
The definition they give in their contract to the consumer is «good physical and fully functional.» Although your phone maybe fully functional if it has any tiny microscopic scratch on it they will not allow you to pay off the remaining balance if you are expecting an upgrade. Buyer beware.
They have a checklist (you can find it online in the ATT FAQ’s regarding the trade in program for NEXT) when they go through and look at your phone for a trade-​in. The checklist is basically the definition of good physical however the consumer never gets the benefit of being able to see the true definition of good physical until after they are trying to make an upgrade with AT&T.
The NEXT contract is one sided, biased and completely in the favor of AT&T and not their customers. Having just walked out of an Apple store in Fort Worth Texas (University Location) and into this AT&T store it is astounding the difference and the remarkable level of professionalism and customer service Apple Corporation displays versus AT&T. Shame on you AT&T! I will never walk back into this store! One hour showers are a waste of time and money!

AT&T is truly a terrible company. When Dante wrote about the 7 levels of hell I think he did not mention working with AT&T because he stopped at level 7. If I had one wish that would come true it would be… well world peace, but my second wish would be for this company to be completely wiped out of existence. The only thing worse than working with this company is working with cable and internet providers. Oh wait, they do that too… makes perfect sense.
The hard facts about AT&T — They will change your plan behind your back to reap higher revenue so you have to watch them like a hawk. Then when you try to change it back you get lip and attitude from the initial employee straight up to the highest manager on site. You can only do things a certain way (add another authorized user can be done over the phone, but not to the store, only through customer service). Their website is frequently down when you want to unlock a device — a service they advertise, but I am beginning to think they won’t actually provide. They have a terrible international plan. The company coaches their employees on how to take advantage of the elderly and technologically unsavvy for additional revenue as well.
Specifically a «gentlemen», and I use that term extremely loosely, name Nico, was the smug peon who «helped» me.
If I could give less than one star I would in a heart beat. May this company fail and fade into obscurity never to be thought of again.

I would leave zero stars for my experience today if I could. This store has been worthy of 3 stars in the past. Averaged out, I’m leaving 2.
I have two mobile accounts with AT&T. I came in last month to add a line, and check on upgrade status. The rep that helped me told me I was eligible for an upgrade the next month. We looked at the iPhone 6 and decided which was right for me.
Today I came back to take advantage of my upgrade. Upon entering the store, I checked in at the door and explained exactly what I needed. I was told there was «a few» people ahead of me, and should expect to wait 20 – 30 minutes. Apparently «a few» means 9. It was so hot and stuffy in the store, I chose to wait outside as long as I could.
It was very frustrating to watch about ¹⁄₃ of the employees in the store standing around chatting with each other. If they were having important business discussions, they should move their meetings to the back.
Thirty minutes later, there were still 4 people ahead of me on the list. I asked a rep how much longer it should be and he told me 30 minutes. At least that estimate was accurate, because 30 minutes later I was finally greeted by someone willing to assist me! He quickly informed me that the phone I wanted had to be pre-​ordered, and there was a 25 – 30 business day waiting period. I’m beyond disgusted, and will not be returning to this store.

ATTENTION AT&T WIRELESS
Here is the most brilliant sales strategy ever.
I walk in the store and ask if they have iPhone 6 cases? The two guys standing at the door greeting people, say «yes they are right here,» pointing to a bin next to the front door. I look for one, find one and say ok where do I pay.
GET READY. WAIT FOR IT.
The guy says «you are the 6^th person in line waiting to see a representative?» I said, «no, I don’t need to see a representative I just need to pay.» He says «well if you want to BUY SOMETHING you have to see a representative so they can help you and ring you up.»
They should change their name to DUMBASS WIRELESS
So here’s the kicker, I say «well i am not going to wait in a line of people wanting to talk about iPhones or services issues just to buy a case.» His response as he opens the front door for me to leave: Have a nice day.
What a DUMBASS POLICY. Who is the dumbass at AT&T Wireless who came up with this policy. I went to the APPLE store, walked in, past all the people standing in line. Walked over, found a case and paid for it, without waiting in line.
THIS IS IGNORANCE AT THE HIGHEST LEVEL.

There was someone to open the door but no one to help when you got inside. Strangely, there were about 5 employees clustered at a kiosk but they were discussing gadgets with themselves and not helping customers. It was odd to have someone open the door AGAIN when I left because I am not capable of opening the door myself. AT&T has always been insufferable but now it has gotten to the point that I need to take my business elsewhere. Waste of time!

I could not have been treated any better. These guys helped me out like I was their own family and were very thorough w any questions that I had which were concerning ear pieces and Bluetooth items. They even synced it for me and showed me how everything worked and quickly which I appreciate since I am always on the go. They definitely made my life easier for that moment and made my day w their great customer service (Jonathan and Micah). I was even walked out! Amazing!

the worst customer service and web site imaginable.
i bought a cell plan, live in the area that shows on their site coverage map, and it sucks!
you can’t find a «contact us» on their web site, and the store says I have a contract that i have to pay off even though the cell phone doesn’t work.
get a prepaid cell phone (no contract) from some other company.

This was a refreshing trip to my nemesis’s den, AT&T. Usually, I have to wait 15 minutes just to talk with a rep but I walked in, was greeted nicely, and had her (I forgot the girl’s name) full attention within 1 minute. I asked why my bill had inexplicably increased nearly $ 40 from my steady amount. She explained that I had some international roaming charges from Mexico… the problem was — I haven’t been to Mexico in over two years! She ended up fixing the charges and giving me a $ 50 credit for the inconvenience.
AT&T might not have the greatest cell reception or prices, but this kind of customer service makes it worth it. but just barely.