Caliber Collision

The customer service was very rude or shall I say racist. When does this end? Received no follow up or any confirmation call for scheduling.

Byron Mitchamore, a manager at Cailbur Colisions on Rosewood is helping me through an insurance company mistake, which has caused me a lot of grief in this disaster of a situation my life is already currently in. This isn’t exactly his job, but I appreciate that this company is going above and beyond in order to be of service to me, one of their recent customers. Although this situation may not even be resolved he is still going to try…

They did a fantastic paint job to remove the scratches fm both the right side doors of my car. Some nutcase had keyed it.
So the job was done to perfection and they kept me updated through out the time they worked on it. To my surprise they finished it within 2 days of taking the car.
Sean is good with his work and very professional. The ladies at the reception provide great customer service. Thank you.

This site came recommended to me by my insurance after I got in a car accident. They towed my car for me, notified me when the car was on their lot, and kept me updated on the progress of my car almost daily. Very quick and professional. Will be using them again, hopefully not anytime soon!

Five stars and two thumbs up. Kayla was my vehicle liaison and she remained in constant contact regarding the progress of repairs.
The vehicle looks and runs great.
They also have an Enterprise rental on the property for added convenience.
I couldn’t be more pleased.

Avoid by all means if you can!!! Worst customer service ever!!! They towed my vehicle to their facility on Thursday morning, after a VW agent recommended the place. I called on Friday to inquire about the status and until Friday at 3:00 pm they called back saying that they needed an authorization form. I was not happy that nobody informed as soon as the car got there that it needed an authorization form, one of the Geico appraisers, Derek, said «Well, if you are not happy with our service you can take it elsewhere». I thought he said that because I was venting with him and then I called back to apologize and thought everything would be OK for next week. Monday, I had to call to see if they had a chance to diagnose the damage and they were too busy to even inform about the status. Until Tuesday afternoon they called to inform that they could not get a tow truck to lift the car to the inspection zone. Wednesday I called again, almost a week and they finally brought up the car to the lift, but they have not taken any of the parts to evaluate the damage — we are taking about a whole week to barely determine the assessment of damages and they could not even do that, imagine these folks taking care of your car… they will probably take FOREVER and will not keep you updated and they don’t just don’t care about the customer worries. AVOID at all costs, not worth the time or the gray hairs.

Used them a couple of months ago after my insurance company told me it was better. They were right, they were. Different management than before and did a much better job. Communication is greatly improved. Speed and quality of work also greatly improved. Based on this experience, I would use them again.