Cobblestone

I should have checked reviews on Unilocal before taking my husbands shoes in so learned a lesson there. But just so others know, they do not do any work there on site– they send it out. The problem with this is they can’t estimate properly or do anything for you when the shoes don’t come back to their shop when they have promised them. So when I took a pair of my husbands shoes for polish in, they said it would be one week. Well I went back in a week (sat) and they were not ready, I was told to check back in Monday. I’ll call first. The other pair I brought in was for repair (husband put a hole through the stitiching) — she quoted me $ 20. After 6 days, she called to say it would be $ 60. That’s was unacceptable so I told her I would be by to pick them up which I did. By now, I’ve had 3 visits to the shop and each time, the woman never uttered one kind word, offered any apology for either of my inconveniences, and was curt and short in her tone and demeanor. I left with the impression she could of cared less that I brought her my business not too mention she tried her best to ruin my day (I didn’t let her). Advice– stay clear of this place and bring your shoes to a real cobbler, one that appreciates business and says so with a smile!

Call me a glutton for punishment, but I have used this company’s shoe repair service twice and twice I’ve been treated rudely. Never again. If you want to feel like you are putting someone out or inconveniencing them, give these fine folks your business because YOU will regret it. Burn in hell Cobblestone. Burn in hell.

good work — but the lady who is always there is surly. The walls are lined with inspirational quotes — but it seems to me she might need to read some of those and be a little nicer the customers! The work they do is fine. The price is average. But if there were somewhere else nearby — I would probably go there just to avoid her.

Horrible customer service — one employee and she is consistently not very pleasant. Came to pick up shoes on Friday (the day they were supposed to be ready) at 10:30 am. She said these are «DUE on FRIDAY…» I replied, «isn’t this Friday?». She then proceeded to say that it is supposed to be after 1 pm! I usually tell people that!

I’ve gone in twice and the rudest woman in Fort Worth works there. I will never go in there again.

The customer service leave a lot to be desired. I have had 4 pairs of high end shoes repaired here. Unfortuantely they only have 1 employee in the store and she normally has an attitude. The prices are expensive and it does take a long time to get your shoes back but the quality of the work performed is fantastic! I can’t complain at the quality. I would give this location a higher rating if they improved there customer service. I don’t mind paying a littile more for quality but you had better treat me like a customer!