Comfort Experts Air Conditioning and Heating

Over priced. They tried to charge me $ 300 for a new thermostat. I got a new one at lowes for $ 35. then tried to get me to sign up for some monthly plan at $ 45 that only covered my ac unit. After the guy left I renewed my home warranty at $ 55 that covers my whole house plus my in ground pool. I dont see how these people are still in business.

They get three stars because they were able to come on short notice and get the AC fixed on a hot, Texas August evening. However you are definitely going to pay for it. Their pricing structure after hours actually goes up the later you get. Old man Hobson was am awesome guy and I’m sure he wouldn’t like this business model but from what I hear he has nothing to do with daily operations anymore. So if you need after hours service they will definitely come but get ready to hemorrhage money.

Keith, Chris, Jody and Brad were great to work with. Very professional, on time, worked hard to accommodate our schedule and got the job done — and it was a really tough job in a really hot attic. I would gladly recommend Comfort Experts to anyone needing A/​C and heating help.

Dennis was prompt, diagnosed the problem, fixed it for a fair price and gone within 90 minutes of my first call the them on a Sunday ngiht.,

Considering this appointment didn’t happen, I cannot rate you.
I had to reschedule
I was surprised I was contacted — like Comfort Experts didn’t know I had rescheduled.

I bought my home in 2003 and have been using Comfort Experts for years.
I have never received poor service from them. As a matter of fact, just recently I had a small a/​c leak and they immediately called someone out to fix it at no charge.
They are based in Fort Worth and I’m in Frisco… That’s a hike!
Every service person I’ve met has been courteous and a gentleman.
Scottie was no exception. He was friendly, introduced himself and showed me any issues that were present with no pressure.
They always enter my home with foot covers to protect flooring.
I had questions about a possible heat pump upgrade and he explained it to me in a way that I could understand.
The customer service is always polite and friendly and appreciative of my business.
They are highly recommended…
:) Carolyn

My furnace went out and needed fixed. Heard good reviews about this company so decided to give them a call. They came to fix it in a very short time. They were very professional and the price was very reasonable. Will definitely call these guys again.

This review is specifically about Dennis C. Dennis was very professional and took his time explaining future options to me without trying to hard to sell me something. He listened to my concerns and looked into them then explained what he discovered. Again this review is specific to Dennis. If I had to rate the company as a whole, over the years my rating would not be 5 stars as the service I receive depends on the tech that comes out. I have in the last couple of years had at least 3 things to be corrected due to the installers mistake or something a tech did wrong.

These folks do right by me. I get a phone call the day before the scheduled service to remind me that it’s coming up and again about 20 minutes before arrival so I can meet the technician at the house instead of having to wait for them. The service pro (Robert) was really professional. He put on these giant slippers that went over his workboots so he wouldn’t track stuff in on my carpet, which was appreciated. He was quick and my A/​C unit is running well. He was kind enough to change the air filter for me when I asked him too and even hauled away the old one at no charge.

This group is improving. I would have been reluctant to give 2 stars year ago. The high pressure sales tactics appear to be fewer and the technicians take the time to explain what they are doing and how the bill is calculated. I hope this trend continues. If it does I will be happy to revise this review upward. Likewise, if it is a momentary thing, I will be dropping it off the cliff.

Comfort Experts is a wonderful company and has provided us with many years of great reliable service. Scottie Baker, Tech who serviced our HVAC unit went above and beyond to provide a great service experience. The customer service from the dispatch was also top notch. Would recommend Comfort Experts to everyone.

These guys are straight arrows and they are honest and reputable. I visited their office on the anniversary of Normandy they said the Pledge of Allegiance and watched videos in a training session honoring the soldiers of World War 2. The owner follows a strict set of morals and requires his employees to do the same. I would trust this company with my business anytime anywhere. I can’t say enough good about them.

This company is not reputable. I’ve tried on two separate occasions to work with them. They try to get you locked into a service plan just so they can give you a «discount» on their over-​priced services and parts. There are plenty of A/​C companies out there to choose from that are not just out to try and sell you something you don’t need and over charge you for it in the process!

Comfort Experts Air Conditioning has been my A/​C for over 6 years and they are the best! Michael M is my Service Pro Tech, he has been excellent to my house and to me.

Do NOT use these people. Dishonest and overcharging is the name of their game. A service tech came out to check one of my units that wasn’t cooling. He said the coil needed to be replaced and the system recharged. The lower unit was a «little low on freon» and would need to be «topped off». He quoted a price of $ 3,000 for the coil and $ 599 for each unit to be charged. So $ 599 for ONE pound of freon… that’s what they consider a fair price. He said that was «standard for the industry». I called a different company the next day. same findings but they said the price on the coil was $ 1,900 and they charge $ 65 for ONE pound of freon. So $ 1965 vs. $ 3,599…yea. I wont ever be calling Comfort Air again.

Johnny F came to our house last year for an inspection and tune-​up. He came down with a list of items needing repair. I was sick about the cost potential when he told me that since we have the service plan and a system installed by his company everything was covered. Since the repairs he initiated, our system has run like a top. I would be certain that those other customers with poor experiences would change their mind if Johnny F were their service tech. Today he came out and I immediately recognized him and was completely put at ease. I knew he would be honest and do his work completely which he did, and then some.

I called Comfort Experts about 5 days ago to come service my AC unit. They arrived on time and as scheduled. I have waited a few days to write this post because I wanted to make sure my AC would continue to stay cold and it has!!!
The customer service I received was great, she was able to answer every question and even returned my call as she said she would.
One of the things I worry about with HVAC companies is that they will try to say things are wrong that aren’t really wrong just to make an extra buck, and I was worried this would happen to me, but the service guy came in and fixed all of my issues in one trip and after a few days it is still working so I am very satisfied. This company does NOT try to make an extra buck. They seem like a great company that is very honest and they have awesome customer service!
I hope my AC doesn’t go out again, but if it does, I know who to call.

To Brett:
I never spoke to your service manager and no issues have been addressed since you reached out to me. What we did discuss is that I would not be satisfied unless your company is willing to refund me the fees for platinum membership I paid that year, plus the sub-​optimal compressor motor you installed that only lasted 1 year, plus the cost of the hotel night from when you couldn’t repair my air conditioner because of an electrical problem caused by the aforementioned issues. Until then, I will not be satisfied. Also, your BBB rating is B– and you are not accredited. That isn’t satisfactory where I come from.

I’m not one to write horrible reviews. I don’t bitch & moan about every little thing. I actually go into a business hoping, expecting and usually getting great service. When Henry Rollins said ‘My optimism wears heavy boots and is loud’, I think he was trying to describe me in a sentence.
There are four different locations according to Unilocal,but I think this review just applies to the business overall and not just one location. Here’s the link of the company I’m about to give my 2 cents about:
We had an HVAC unit installed two years ago. Everything was great until three or so months ago. First it was one thing, and then it became another and before we knew it, we were left 5 days and 4 nights with no air conditioning in the midst of the hottest week in Texas, simply because they misled us and didn’t leave our home ensuring we understood the terms and conditions of our warranty.
Finally, (and miraculously) their technician arrived a few hours ago and was able to give us a ‘temporary’ fix. WHY THE HELL DIDN’T THEY DO THIS 5 DAYS AGO!!! All because of a measly part. Couldn’t they have at least made sure we wouldn’t be left in the horrible heat until the stupid part arrived and the situation was settled? WHAT COMPANY DOES THAT?! I have a 3 year old to worry about. How did they expect me to sleep? Careless and inattentive are perfect words to describe this company.
To say I am aggravated and pissed off is an understatement. Not once was I able to speak with a manager, and they had a trainee deal with our problem and then the dispatch supervisor. Why the crap would you leave a trainee ‘alone’? What’s the dispatch supervisor going to do other than play the Messenger? We have yet to speak with a manager or supervisor (even though the technician from earlier today claimed that his supervisor would give us a call later this evening, we’ll see if THAT happens). That is ridiculous and horrible customer service.
I did some googling on this company, and they are now listed as a ‘D’ in the Better Business Bureau site and I found mountains of horrible reviews. Turns out we’re not the only customers they have done this too.
I wish I could give NO STARS, because they are not worthy of even one star.
We are now seeking legal action. We did not pay for a warranty, only to not have it honored. We’ve been ripped off and neglected. They better not think for one minute I’m leaving this alone without a fight.